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Technical Product Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Clearwater

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a skilled Technical Product Support Analyst to join our team in Clearwater, Florida, on a contract with the potential for a long-term position. In this role, you will provide in-depth technical assistance to customers while leveraging your mechanical and electrical expertise to resolve issues effectively. This position offers a dynamic opportunity to work within a healthcare-related environment and contribute to customer satisfaction through reliable troubleshooting and support.

Job Responsibility:

  • Address customer inquiries promptly, diagnosing and resolving technical challenges with precision
  • Apply mechanical and electrical knowledge, utilizing tools such as voltmeters, to troubleshoot equipment effectively
  • Maintain professionalism and de-escalate situations to ensure positive customer experiences
  • Collaborate with team members to streamline communication and enhance problem-solving efforts
  • Create and manage detailed documentation to support technical processes and training initiatives
  • Stay updated on emerging technologies and improve technical skills continuously
  • Perform repairs and maintenance on mechanical equipment as required
  • Uphold teamwork and a positive attitude in all aspects of the role
  • Ensure reliability and consistency in managing customer support tasks

Requirements:

  • Strong analytical and problem-solving skills with a focus on critical thinking
  • Positive attitude and proven ability to work collaboratively within a team environment
  • Hands-on experience with mechanical and electrical systems, including familiarity with voltmeters
  • Self-motivated with a desire to learn and adapt to new technologies and processes
  • Demonstrated ability to de-escalate situations and deliver exceptional customer service
  • Experience in creating and maintaining technical documentation is preferred
  • Flexibility to embrace changing procedures and challenges
  • Prior experience in troubleshooting and repairing equipment is highly desirable

Nice to have:

  • Experience in creating and maintaining technical documentation is preferred
  • Prior experience in troubleshooting and repairing equipment is highly desirable
What we offer:
  • Free individual benefits after 90 day trial period
  • Quarterly bonus plan after conversion to full time
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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