Technical Product Support Analyst Job at Robert Half (Clearwater)

Analyst, Product Support

When applicable, Bombardier promotes flexible and hybrid work policies. At Bomba...

Location

Canada , Dorval

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Degree in Computer Science, Software Engineering, Information Systems, Engineering (or equivalent), plus 5+ years of experience in PLM/CAD data integration, 3D visualization, or technical publishing modernization
Hands on experience with Teamcenter product structures and change/configuration control
ability to work with JT and CAD derived datasets from NX and/or CATIA
Proven capability to transform CAD/PLM data into interactive 3D maintenance content (exploded views, step by step procedures, animations, hotspots) for technician workflows
Strong knowledge of structured technical documentation (CSDB/CMS) and linking procedures, parts, and warnings to 3D representations
familiarity with S1000D/IETM concepts is a strong advantage
Experience building data pipelines for CAD and metadata extraction, transformation, validation, and publishing at scale
Proficiency in Python, SQL, Git, and modern CI/CD practices for automation and repeatable releases
Comfortable working across business, engineering, data, and application domains, including requirements definition, troubleshooting, testing, and implementation support
Demonstrated interest or experience in AI assisted content creation (semantic tagging, intelligent search, automated validation, decision support) with strong governance and traceability

Job Responsibility

Report to the Supervisor of the Technical Publications Development team and contribute to strategic and tactical decisions related to Technical Publications applications, PLM integration, 3D visualization technologies, and digital publication modernization
Act as a technical bridge between Engineering (PLM/CAD), Technical Publications, IT, and external suppliers, ensuring engineering authoritative data is effectively transformed into accurate, configuration controlled maintenance information
Integrate and operationalize CAD and PLM data (Teamcenter product structures, BOMs, effectivity, JT, NX and/or CATIA datasets) into Technical Publications processes and downstream digital deliverables
Define, implement, and govern data pipelines for extracting, transforming, validating, and publishing CAD derived geometry, metadata, and technical content for use in interactive and 3Denabled maintenance documentation
Support the development of interactive 3D and animated maintenance content, including exploded views, procedural step sequencing, parts identification, tooling and safety callouts, and variant/effectivity aware visualizations for maintenance technicians
Develop, maintain, and evolve structured publishing frameworks, including XML/S1000D structures, schemas, business rules, transformation logic, and validation rules that support advanced digital and 3D content delivery
Define and maintain conversion and transformation strategies for legacy SGML/XML and illustration data into modern structured formats capable of supporting interactive, multimedia, and 3D use cases
Serve as the Technical Publications application subject matter expert in development, modernization, and integration projects involving CSDB/CMS platforms, PLM systems, visualization engines, and publishing toolchains
Gather, analyze, and document business, system, and technical requirements for new publishing capabilities, including PLM toTech Pubs integration, interactive 3D/IETP delivery, and datadriven maintenance solutions
Assess, prototype, and support advanced visualization concepts such as interactive graphics, model based illustrations, and live or animated 3D content, with a focus on usability, safety, accuracy, and maintainability

What we offer

Insurance plans (Medical, life insurance, and more)
Employee Assistance Program
Competitive base salary

Fulltime

Product Support Analyst Lvl 3

Amentum is seeking a Product Support Analyst lvl 3 for the Space Force Range Con...

Location

United States , Vandenberg Space Force Base

Salary:

85000.00 - 110000.00 USD / Year

Amentum

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a technical or related field (preferred), or a combination of education and experience
Minimum of five (5) years’ experience, preferably in a sustaining or development engineering environment
Extensive knowledge of materials, components, assemblies, computer and peripheral hardware designs
Proficiency in Microsoft Office and Adobe Acrobat Professional
familiarity with Adobe FrameMaker, Illustrator, or desktop publishing software
Ability to work effectively in a team and resolve problems with limited supervision
Strong verbal and written communication skills
Ability to travel to remote sites (e.g., Pillar Point Air Force Station, Pt. Mugu)
Flexibility to work occasional non-duty hours or weekends as required
Strong organizational skills with emphasis on attention to detail

Job Responsibility

Develop sustainment artifacts within a Product Support environment in accordance with Department of Defense (DoD) acquisition frameworks for electrical and mechanical systems
Partner with internal and external customers to define and implement an integrated product support plan (maintenance, sparing analysis, level of repair, Technical Order implementation)
Work with subject matter experts to determine and implement SMR codes, Work Unit Codes, and SERD records
Develop and present Product Support Plans detailing the twelve required product support elements for Customer approval
Support Engineering and Project Management within an IPT environment, including spares testing and turnover to Supply
Coordinate and manage multiple projects and complete assigned tasks without supervision
Provide technical guidance to junior personnel
Perform related duties, such as creating or sustaining Technical Orders

What we offer

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Life insurance
Long-term disability insurance
Short-term disability insurance
Paid time off
Paid parental leave
Paid holidays

Fulltime

Associate Product Support Analyst

The Support Analyst assists customers with addressing any issues they have with ...

Location

United Kingdom , London

Salary:

35000.00 - 44000.00 GBP / Year

Xelix

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a customer facing role, ideally within the SaaS or tech industry
Strong time management and prioritisation skills
Customer-first approach
Quick to learn new technologies, product features, and processes
Python proficiency is mandatory and will be tested during the recruitment process
Clear, direct, and precise verbal and written communication
Proactively troubleshoots and resolves customer issues
Bachelor’s degree or equivalent experience, preferably in a related field

Job Responsibility

Proactively handle technical and non-technical customer queries
Gain in-depth knowledge of our product and roadmap
Represent the customer’s voice within the company
Coordinate with the Customer Success Team on customer risks and issues
Maintain and update the knowledge base with new product information
Manage and organise the support inbox

What we offer

Competitive salary of £35,000 to £40,000 depending on experience plus 10% bonus
27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days
Hybrid working with two days a week from our dog-friendly Hoxton office
On-site gym and cycle to work scheme
Employee discount at over 100 retailers
Comprehensive private medical & dental cover with Vitality
Enhanced parental leave pay
Learning & development culture – £1,000 personal annual budget
We’re carbon-neutral and are working towards ambitious carbon reduction goals
Lots of team socials & activities

Fulltime

Technical Support Analyst II

We are looking for a Technical Support Analyst II to focus on our Bold Group – F...

Location

United States

Salary:

60000.00 - 80000.00 USD / Year

EverCommerce

Expiration Date

Until further notice

Requirements

C1 level English proficiency (spoken and written) and the ability to communicate professionally and clearly
2+ years of experience with software development
5+ years of experience with customer-facing technical support (application, OS, or Networking)
Strong troubleshooting skills in Windows environments, including event logs, permissions, and networking
Proficiency with Microsoft SQL Server: writing and optimizing queries, understanding schema relationships, interpreting stored procedures
Ability to participate in a rotating 24x7 on-call support schedule
Customer advocacy, empathy, and keen attention to detail
Comfortable working independently and efficiently in a remote setting
Experience with ERP solutions

Job Responsibility

Track, manage, and resolve support tickets independently, ensuring timely communication and follow-through to completion
Monitor and respond promptly to ticketing queues, escalations, and support emails
Diagnose and troubleshoot complex issues using SQL queries, log files, traces, source code, and system infrastructure
Deep dive into databases, source code, and system logs to identify and resolve root causes
Develop and implement solutions that prevent recurring issues and improve product stability
Continuously expand knowledge of Bold Group products and related technologies
Quickly develop a layered understanding of product architecture when given access to documentation, source code, and infrastructure
Document step-by-step processes, technical solutions, and clear ticket updates for both internal teams and customers
Provide professional, empathetic support, even in challenging situations
Act as the customer’s advocate, representing their voice within Bold Group

What we offer

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program

Fulltime

Product Support Analyst

Play a key role supporting clients in the Japan/APJ market in collaboration with...

Location

Japan , Tokyo

Salary:

10000000.00 - 15000000.00 JPY / Year

Randstad

Expiration Date

August 21, 2026

Requirements

Business-level Japanese & English
3+ years in Japan's IT/SaaS industry
2+ years in a SaaS / Product Support role
Experience supporting SaaS customers & fixing app issues
Work experience in information security or Cybersecurity
Effective technical communication skills
Knowledge of basic network & internet protocols
Ability to work independently and proactively
Strong problem-solving & troubleshooting skills

Job Responsibility

Front and back-end support of the company's web application interface, and API endpoints
Provide explanations of certain product feature functionality, as well guide clients on how to find solutions in our platform
Support deployments of company's Intelligence data in customer environments, including SIEMs, ticketing systems, incident response tools, and SOAR products
Support productized integration solutions across a variety of enterprise security architectures, applications, and tools
Work with our Product and Development teams in escalation of incidents as well as assisting with advocating for product enhancements on the client’s behalf
Manage multiple projects and tasks in a dynamic, fast-paced environment
Work live APJ business hours (9am - 5pm JST)
Participate in on-call rotation to help with emergency off-hours support coverage

What we offer

健康保険,雇用保険
日曜日,土曜日,祝日

Fulltime

Technical Support Analyst

Technical Support Analyst - Join a High-Growth Team Revolutionizing Construction...

Location

United States , Portland, Lake Oswego

Salary:

18.61 - 24.64 USD / Hour

Trimble Inc.

Expiration Date

Until further notice

Requirements

Proven experience in a technical help desk, software support, or customer-facing role where troubleshooting was a primary focus
Strong ability to navigate web browser settings and identify issues related to software-as-a-service (SaaS) platforms
Exceptional communication skills with a natural ability to convey empathy and technical concepts clearly to diverse users
A curious mindset and a drive to independently seek out knowledge and master new, complex products

Job Responsibility

Resolve complex technical issues within the ProjectSight platform, focusing on browser troubleshooting and core product functionality
Deliver empathetic, high-quality support via email and chat, ensuring customers feel heard and supported throughout the resolution process
Partner with internal teams and leads to master the accounting and technical intricacies of our construction management software
Adopt and experiment with emerging AI tools to streamline documentation, improve response empathy, and hit key performance indicators
Collaborate on-site with colleagues in our Portland office to build a strong team culture and provide immediate support to your peers

What we offer

Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans
Tax savings plans for health, dependent care and commuter expenses
Paid Parental Leave
Employee Stock Purchase Plan

Fulltime

Product Support Analyst

This is a customer‑facing role that works closely with our Commercial, Product, ...

Location

United Kingdom , London

Salary:

Not provided

TXODDS

Expiration Date

Until further notice

Requirements

Experience in sports betting and racing, with strong understanding of odds, racing workflows, or related product domains
Background in customer-facing product support, technical support, or similar roles
A proactive, self‑directed mindset - able to learn independently, dig into complex products, and troubleshoot issues confidently
A willingness to embrace a steep learning curve
Excellent communication skills, with the ability to explain technical information clearly to both customers and internal teams
Strong problem-solving skills and the ability to manage conflicting priorities in a busy environment
A collaborative approach, working well with Triage, Product, Development, Commercial, and wider stakeholders

Job Responsibility

Supporting customers through onboarding and integration, helping them implement and use TXODDS products effectively
Providing second‑line product support, including incident management, investigation, escalation, and customer communication
Monitoring dashboards, alerts, and service performance to ensure accurate, timely data delivery across TXODDS products
Monitoring and validating sports data (including racing and odds accuracy), identifying anomalies or missing information, and resolving issues quickly
Acting as the All Sported product specialist, leading release/change management, customer communications, documentation, and internal training
Coaching and supporting Triage colleagues to ensure tickets across all service desks are handled efficiently
Working closely with developers and internal stakeholders to diagnose root causes and represent customer needs
Contributing to post‑incident reviews and identifying improvements across processes, tools, and workflows to strengthen change management, product governance, and Client Services
Creating and maintaining documentation, user guides, knowledge base articles, and internal training materials
Participating in the Client Services rota, including a weekend day and occasional out‑of‑hours work once fully trained

Technical Support Analyst II - Audio-Visual

We are seeking a Technical Support Analyst II – Audio‑Visual to provide hands‑on...

Location

United States , Houston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 1 year of relevant experience in: Audio‑visual support, OR Microsoft 365 environments, OR Network or technical support roles
Minimum of 1 year of end‑user technical support experience
Experience working with AV equipment such as: Microsoft Teams Rooms, Crestron, Polycom, Logitech (Direct experience with all systems is not required)
Strong troubleshooting, multitasking, and problem‑solving skills
Ability to analyze data and support reporting activities
Excellent customer service and communication skills
Self‑motivated, detail‑oriented, and proactive mindset
Ability to adapt in a fast‑paced, cross‑functional environment
Ability to lift up to 50 lbs
Ability to bend, climb ladders, and maneuver under tables

Job Responsibility

Provide day‑to‑day support, maintenance, troubleshooting, and evaluation of conference room AV hardware and software
Assist end users with meeting scheduling, setup, and real‑time technical issues
Support Microsoft Teams Rooms and enterprise conferencing environments
Partner with senior AV staff to monitor and maintain the health of AV platforms and digital signage systems
Perform daily site walkthroughs to proactively identify and resolve system issues
Run system health reports and analyze trends to prevent future outages
Provide end‑user training to reduce recurring issues and improve adoption
Support meetings and events, including camera tracking and room configuration
Research and learn new AV technologies and production systems
Deliver both onsite and remote field support as needed

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

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Technical Product Support Analyst

Job Description

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