Technical Product Specialist

• Own day-to-day support across all our channels, handling everything from foundational product questions to complex technical investigations, while maintaining strong CSAT and meeting SLAs
• Partner with Sales and CX, joining customer calls to answer technical questions and unblock customers in real time
• Help customers integrate Slite and Super into their AI workflows, troubleshooting MCPs and unblocking automations across Zapier, n8n, and Claude
• Own technical escalations end to end, taking deep-dive tickets (API and MCP issues, integration failures, multi-system bugs) to resolution
• Find workarounds and propose paths forward when customers hit feature gaps
• Work with engineering to drive product improvements, documenting bugs with detailed technical context and spotting patterns across tickets
• Keep the Help Center alive, writing new content, updating what's stale, and building guides that cut down repeat questions
• Build and maintain deep expertise in Slite and Super's product, APIs, and integrations, staying ahead of every new release so customers always get a confident answer.

2+ years of technical support experience, preferably at a small, fast-moving SaaS company. You can troubleshoot APIs, MCPs, and automation tools without flinching. Prior work with Zapier, Intercom, or Linear is a bonus. You use AI tools every day, have strong opinions about getting the best from them, and know when to trust them and when not to. You explain the complicated stuff clearly — in writing, on calls, and with enough warmth that customers feel heard even when things aren't working. You spot patterns across support issues and connect them to product improvements without being asked. You're naturally curious. You enjoy getting to the root of why things break, and you follow new tech just because it interests you. You're comfortable working without established playbooks, building them as you go, and don't wait for perfect information before taking ownership. You're dependable. Tickets don't get lost on your watch, follow-ups happen, and you care about doing the job properly.

• Competitive salary and equity
• Remote-only environment built from day zero of the company
• 2 Team off-sites per year
• Co-working office rental or home office budget
• 2 months minimum of parental leave
• 7 weeks of holidays per years