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We are looking for a Technical Product Manager for our client, based in Kraków and surrounding areas. The project involves developing a large-scale communication platform in the travel industry that generates traveler documents and delivers time-critical notifications via email and SMS (over 1 million emails and approximately 100,000 SMS messages daily). The system is responsible for informing travelers about schedule changes, web check-in availability, and flight status (from 24 hours before departure up to the departure time), as well as collecting post-trip feedback.
Job Responsibility:
Own product outcomes for high‑volume traveler communications: define strategy, roadmap and success metrics
Author PRDs/user stories with crisp acceptance criteria
manage and prioritize a transparent backlog
Instrument and analyze KPIs (deliverability, latency, error rates, cost per message) and drive continuous improvement
Partner with Engineering/Architecture on discovery, sequencing and risk management across releases
Ensure compliance (GDPR, CAN‑SPAM) and security requirements are embedded in Definition of Done
Communicate status and decisions clearly to stakeholders
facilitate demos and release notes
Requirements:
4+ years experience in TPM/PO roles for platforms or communications products
Working knowledge of email/SMS ecosystems (MTA/SMS gateways, opt‑in/opt‑out, SPF/DKIM/DMARC)
Strong backlog management, stakeholder engagement, and data‑driven decision‑making skills
Familiarity with Agile practices and tooling (e.g., Jira/Rally) and experimentation techniques