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We are seeking a customer-focused Technical Product Manager to take ownership of innovative technical products throughout their entire lifecycle – from concept and development through to customer delivery and ongoing support. This is an exciting opportunity to join a collaborative and growing team where you will play a pivotal role in bridging the gap between customers, sales, engineering, and project delivery teams. You'll be responsible for ensuring products are technically robust, compliant, commercially competitive, and aligned with customer needs. If you enjoy solving complex challenges, building strong client relationships, and driving product success from idea to implementation, we'd love to hear from you.
Job Responsibility
Act as the primary point of contact for technical, compliance, and product-related enquiries
Build and maintain strong customer relationships, providing trusted advice and support throughout the project lifecycle
Translate customer requirements and market demands into clear, practical product solutions
Support products from concept through to implementation, ensuring alignment with customer and business objectives
Deliver a seamless customer experience from initial enquiry through to installation and aftercare support
Review technical drawings, specifications, and project requirements to develop tailored solutions
Coordinate technical interfaces between products and surrounding construction or installation elements
Provide guidance on buildability, installation methodologies, and project constraints
Interpret technical testing, certification, and compliance documentation to support customer confidence and regulatory requirements
Work with technical specialists and external stakeholders to develop solutions for complex or bespoke applications
Contribute to the development of technical documentation, product standards, and best-practice guidance
Partner with sales teams to provide technical expertise that supports accurate and competitive proposals
Engage with customers to understand challenges and identify the most effective solutions
Balance technical excellence with commercial awareness to support successful project outcomes
Support product positioning, market development, and continuous improvement initiatives
Act as a key link between product, sales, engineering, and delivery teams
Attend customer meetings, site visits, and project reviews as required
Manage multiple projects simultaneously, prioritising effectively to meet deadlines and customer expectations
Work independently while contributing positively to a collaborative team environment
Requirements
Proven experience managing products throughout the full product lifecycle
A customer-centric approach and the ability to build trusted relationships
Experience in a client-facing technical role
Strong organisational skills with the ability to manage multiple priorities effectively
Excellent communication skills, with the ability to explain complex technical information clearly
Experience working cross-functionally with sales, engineering, and project teams
The ability to interpret technical drawings, specifications, and project requirements
A strong understanding of compliance, quality standards, and technical documentation
Commercial awareness and a solution-focused mindset
What we offer
A newly created position supporting the launch and growth of innovative products
Genuine ownership and autonomy within your role
The opportunity to influence product development, technical standards, and best practice
A collaborative and supportive team culture
Exposure to varied and technically interesting projects
Career development opportunities within a growing and forward-thinking organisation
The chance to work alongside experienced professionals who are passionate about delivering outstanding customer solutions