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We are seeking a highly collaborative and technically minded Technical Product Manager to serve as the central point of coordination between business stakeholders and technology teams. This role is responsible for driving the solutioning process for new product and development initiatives, ensuring business requirements are translated into scalable technical solutions that align with organizational objectives. The ideal candidate is intellectually curious, an effective communicator, and comfortable presenting to audiences ranging from technical teams to executive stakeholders. This individual will work closely with engineering, operations, product, sales, and other business functions to define solutions, manage requirements, and support successful delivery. The primary focus of this role will be supporting products and services within the communications technology space, including voice and related service offerings.
Job Responsibility
Lead the solutioning process for new product enhancements, features, and development initiatives
Serve as the primary liaison between engineering, operations, product, sales, and business stakeholders
Gather, analyze, and document business and technical requirements
Translate business needs into clear functional specifications and user stories for development teams
Collaborate with engineering teams to refine, groom, and prioritize work items throughout the development lifecycle
Facilitate discussions to ensure alignment on requirements, priorities, dependencies, and technical solutions
Evaluate existing business processes and identify opportunities for optimization, automation, and process improvement
Manage requirements and changes throughout project execution while ensuring stakeholder alignment
Communicate business priorities, operational needs, and project updates to technical and non-technical audiences
Research technology trends and recommend solutions that support organizational goals, including buy-versus-build considerations where appropriate
Create and maintain project documentation, process flows, technical specifications, and implementation materials
Present recommendations, project updates, and solution proposals to stakeholders at various levels of the organization
Requirements
Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field
equivalent professional experience will also be considered
5+ years of experience in Technical Product Management, Product Management, Business Analysis, Solution Delivery, or a related technology-focused role
Experience gathering, documenting, and managing business and technical requirements
Strong understanding of software development lifecycles, solution delivery, and enterprise technology environments
Demonstrated ability to work effectively across technical and business teams
Strong analytical, critical thinking, and problem-solving skills
Excellent verbal and written communication skills
Experience facilitating stakeholder discussions and presenting to various levels of leadership
Proven ability to manage competing priorities in a fast-paced environment
Nice to have
Experience supporting communications, telecommunications, voice, or related technology products and services
Familiarity with Business Support Systems (BSS) and Operations Support Systems (OSS)
Experience working in Agile environments
Hands-on experience with: Jira
Confluence
Smartsheet
What we offer
Medical, vision, dental, and life and disability insurance