Technical Product Manager Job at Parser Limited (City of London)

Job Description

The Product Manager in Customer Fulfilment Automation will have the opportunity to build industry-leading automation solutions for fulfilment sites to help transform the retail landscape, solidifying our clients position as a frontrunner in the online retail domain. In this role, you will oversee the development of automated fulfilment technologies for the company's online strategy. You will drive product strategy, working closely with Business Operations and collaborating with various stakeholders to optimise fulfilment processes, reduce costs, and improve customer satisfaction.

Job Responsibility

Drive product strategy for customer fulfilment automation solutions and create product roadmaps to secure stakeholder buy-in
Lead product discovery initiatives to identify user needs, map service design blueprints, identify user personas, and define Jobs-to-be-done frameworks
Prioritise capabilities and tasks while managing SCRUM team backlogs effectively
Collaborate with Business Operations and cross-functional stakeholders to optimise fulfilment processes
Work with third-party vendors to define and implement automation capabilities while evaluating market solutions to drive product-led transformation
Ensure products meet high standards for resiliency, security, reliability, and observability
Conduct market research and leverage insights to shape product vision and strategic direction
Support and mentor junior team members and graduates

Requirements

Proven experience building warehouse or logistics solutions (WMS or WES) for warehouses or retail fulfilment centres, integrating applications with robotics, conveyors, IoT, and AI, and defining warehouse operations using standard workflows (decant, goods-to-person picking, consolidation, marshalling)
Hands-on experience conducting product discoveries to map service design blueprints and working with UX/Design Research teams to define user flows and wireframes
Strong understanding of API and backend systems (data storage, movement, and security within complex distributed systems), plus knowledge of software development methodologies
Expert implementation of agile methodologies in fast-paced environments, with hands-on experience using JIRA, MIRO, Confluence, and Aha
Skilled in utilizing quantitative/qualitative data and gaining insights to inform product decisions
Understanding of business fundamentals (commercial drivers, business metrics, performance indicators) and active engagement in market research
Methodical, analytical approach to complex problem-solving
excellent written, verbal, presentation, and persuasion skills
and a collaborative, value-centric working style

What we offer

The chance to join an organization with triple-digit growth that is changing the paradigm on how software products are built
The opportunity to be part of an amazing, multicultural community of tech experts
A highly competitive compensation package
A flexible and hybrid working environment
Medical insurance

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