Technical Product Manager, Client Experience Job at BlackRock Investments (New York)

Technical Product Manager, Client Experience

BlackRock Investments

Location:
United States , New York

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

132500.00 - 162500.00 USD / Year

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Job Description:

The Case Platform delivers scale to BlackRock’s most complex operational workflows across the full lifecycle of BlackRock’s investment clients, including portfolio change requests, new account openings, invoicing and terminations. It brings together people, process, data and technology systems to drive productivity, mitigate risk and put money to work faster. As a Product Manager for the Case Platform, you will be focused on a variety of capabilities within the technology ecosystem, including AI-powered workflow orchestration, contract management, AML/KYC and regulatory compliance, client data and documentation management.

Job Responsibility:

Working with other product managers to define the product strategy and vision for the Case Platform
Clearly articulate the business value to the engineering and delivery teams
Responsibility for making product decisions and acting as the lead resource for the rest of the organization when product expertise is required
Design and deliver AI‑first workflows and introduce AI‑led ways of working across the platform
Analyzing user feedback and market trends to fuel product improvements
Defining the features and requirements necessary to deliver a complete product to market and lead the product team to success
Being deeply involved in all aspects of the product lifecycle, with a willingness to wear multiple hats, including project management, user experience design, testing, training and release planning
Leading with a data-driven mindset that tracks and measures usage and metrics to inform product strategy and deployment strategy
Staying attuned to industry and technology trends, markets and alternative product offerings and conceptualize impacts to the product offering

Requirements:

1-3 years of Product Management / Product Ownership, or relevant experience
Familiarity with agile processes, and are comfortable serving in the role of “Product Owner” to a scrum team
Hands-on experience with client operations and servicing technology platforms
High degree of comfort to work and deliver results independently, self-starter
Strong organizational, problem-solving and planning skills, including the ability to multitask
Commercial acumen, with ability to prioritize and execute quickly
Strong team player mindset, with ability to lead and influence
Excellent written and verbal communication skills, including the ability to deliver presentations and communicate up and down the organization

What we offer:

annual discretionary bonus
healthcare
leave benefits
retirement benefits
strong retirement plan
tuition reimbursement
comprehensive healthcare
support for working parents
Flexible Time Off (FTO)

Additional Information:

Job Posted:
February 20, 2026

Expiration:
May 02, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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