Technical PROD Support Job at Realign (Waterloo)

Engineer, Technical Support

This role is essential for designing, implementing, and deploying scalable softw...

Location

United States , Bothell; Denver; Overland Park

Salary:

92500.00 - 166800.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree plus 3 years of related work experience
OR advanced degree with 1 year of related work experience
OR combination of education and experience deemed equivalent
Acceptable areas of study include Computer Science or Engineering
2-4 years - Technical engineering experience
Communication
Customer Service
Analytics
Technical Writing
At least 18 years of age

Job Responsibility

Develop software solutions that support engineering projects and meet customer requirements
Collaborate with technical teams to deliver effective technical solutions and continuously learn new technologies
Create clear documentation for software code, system designs, and business requirements
Contribute to technology strategy by understanding current technologies and supporting business goals
Present innovative ideas to improve systems, processes, or services based on industry research
Also responsible for other duties/projects as assigned by business management as needed
Configure, support, and enhance Microsoft Dynamics 365 CCaaS solutions
Execute functional, integration, regression, and UAT testing for contact center features
Validate call flows, routing logic, agent experiences, and system integrations
Troubleshoot platform, configuration, and integration issues

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Employee stock grants
Employee stock purchase plan
Paid time off

Fulltime

Microsoft Dynamics365 and Power Platform Support Analyst

The Microsoft Dynamics 365 and Power Platform Support Analyst will be responsibl...

Location

United Kingdom , Birmingham

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent must have technical skills in: Dynamics 365 (Customer Engagement/CRM)
Excellent development skills in plugins (C#) and JavaScript
Power Automate
Managing solutions using Azure DevOps pipelines.
A minimum of 3 years of experience
A strong attention to detail and excellent troubleshooting/problem solving skills.
The ability to work independently and as part of a development or service desk team.
Help to train and mentor more junior colleagues.
Responsible for synchronising Dev, Test, Training, Pre Prod and Production Environments.
BAU support on various priority levels (P1 (High), P2, P3 P4 (Low)) and bug-fixing.

Job Responsibility

Supporting and enhancing the Dynamics 365 and Power Platform solutions for clients.
Undertaking support, maintenance and development tasks on the Dynamics365 and Power Platform estate for a large NTT DATA client in the public sector.
Leading the service, from taking transition of the D365 and Power Platform estate from the current team to helping establish a fully fleshed out service.
Building working relationships with key client, incumbent and NTT DATA stakeholders, including other NTT DATA technical support and engineering teams.
Working as part of our Microsoft Business Applications team to support our client in resolving their incidents and service requests.
Working on processing small to medium development/enhancement requests for existing clients and looking for opportunities to improve solutions where appropriate.
Troubleshooting and problem solving
picking up existing solutions and reviewing how things are configured/developed, and use supporting documentation to help troubleshoot issues.
Working across a range of clients and industries.
Working with core technologies day-to-day: Dynamics 365 (Customer Engagement/CRM), C# plugins, JavaScript and Power Automate.

What we offer

A range of tailored benefits that support your physical, emotional, and financial wellbeing.
Continuous growth and development opportunities.
The opportunity to have flexible work options.

Database Administrator IV

The Database Administrator (DBA) IV will design, implement, and manage secure, r...

Location

United States , Irvine

Salary:

118000.00 - 150000.00 USD / Year

Planet DDS

Expiration Date

Until further notice

Requirements

8+ years of experience in database administration or a related role
Proficiency in T-SQL and PL/pgSQL for writing queries, stored procedures, functions, and triggers
Experience with cloud technologies (Azure required, AWS preferred)
Proven expertise in production monitoring, troubleshooting, and optimization
Proven experience and track record in managing and resolving database incidents
Strong experience with SQL Server Iaas, Azure SQL databases and PostgreSQL in large-scale environments
Experience with PowerShell scripting to automate database and infrastructure tasks
Skilled in Azure DevOps and SSDT Database projects
Track record of using AI-powered data management tools
Hands-on experience with the full software development lifecycle

Job Responsibility

Write efficient SQL queries, stored procedures, functions, and triggers
Ensure SQL queries are optimized and scalable in production environments
Develop ETL processes using Azure ADF and other tools to automate routine tasks and administrative workflows
Create automation scripts for building and managing non-prod and prod environments in Azure
Bring technical leadership and AI tools and capabilities advocacy to an engineering team
Maintain accurate indexing, archiving, reporting, and automation
Troubleshoot complex database related issues while ensuring integrity and availability
Leads production support and manage incidents while ensuring SLAs
Enforce SQL coding standards and best practices across the DBA team
Ensure CI/CD pipelines are reliable and fully functional in all environments, including Azure and manage database development life cycle

What we offer

Medical, dental and vision insurance
Health Savings Account
Flexible Spending Accounts
Telehealth
401(k) and 401(k) match
Life and AD&D insurance
Short-Term and Long-Term Disability
FTO or Vacation
Sick Time
Employee Well-Being program

Fulltime

Cloud & DevOps Infrastructure Architect

Join us as a Cloud & DevOps Infrastructure Architect at Barclays, where you will...

Location

India , Pune

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Experience in provisioning, configuring, and managing cloud or on-premise infrastructure
Experience in automating testing, provisioning, deployment, and infrastructure management
Experience in building and maintaining Continuous Integration/Continuous Delivery pipelines
Experience in implementing tools to monitor system performance, security, and reliability
Experience in acting as a liaison between Dev and Ops teams
Experience in selecting, implementing, and maintaining DevOps tools (e.g., Docker, Kubernetes, Jenkins, Ansible)
Experience with DevOps/Atlassian tools - Jenkins, GitLab, Gradle, AWS services, Shell Scripting, Groovy, Linux, Building pipeline, Docker, Open shift, aPaas, python, Infrastructure component integration
Experience with Apache, Tomcat, Infrastructure Skills – Networking, Firewalls, Routing, etc., Nexus, MQ, Oracle, Monitoring tools – AppDynamics / eSaaS- ELK / Kibana / Kubernetes / aPaaS – Openshift, chef/ Ansible , Terraform
Experience in non-prod infrastructure support, problem investigation and resolution
Experience in providing test environment support and interface integration

Job Responsibility

Support the successful delivery of location strategy projects to plan, budget, agreed quality and governance standards
Manage bridge development (Dev) and operations (Ops) teams by automating and streamlining the entire software development lifecycle
Ensure faster, more reliable, and secure software delivery through CI/CD pipelines, cloud infrastructure automation, and monitoring
Foster collaboration and reduce bottlenecks between teams to achieve continuous integration, delivery, and deployment
Build and maintain infrastructure platforms and products that support applications and data systems
Ensure the infrastructure is reliable, scalable, and secure
Ensure the reliability, availability, and scalability of the systems, platforms, and technology
Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions
Incident Management: Monitor IT infrastructure and system performance to measure, identify, address, and resolve issues
Automation: Develop and implement automated tasks and processes to improve efficiency

What we offer

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution

Fulltime

BCS Prod Ops Support Engineer

Join Barclays as a BCS Prod Ops Support Engineer role, we’re committed to automa...

Location

India , Pune

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Minimum Qualification – bachelor’s degree
Experience of Microsoft Azure & Office 365 platform services
Experience of Exchange online and On Prem
Experience of Proofpoint

Job Responsibility

Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur

What we offer

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution

Fulltime

ServiceNow Developer Business Analyst QA

The ServiceNow Developer/Business Analyst/QA role requires 9 to 12 years of expe...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

9 to 12 years of experience in HRSD Architecture and ServiceNow
Strong skills in REST APIs and integrations
Led the design and implementation of scalable HRSD solutions on the ServiceNow platform
Engaged with stakeholders and business teams to gather requirements, design workflows, and deliver user-centric solutions
Collaborated with the platform team on upgrade-related activities
Implemented enhancements across modules such as Case Management, Lifecycle Events, Employee Center, and ACLs
Designed and supported integrations with third-party systems using REST APIs
Established architectural standards and worked with the platform architecture team to review and approve solution designs
Acted as the go-to person for team members facing technical blockers
Handling technical review for the complex story implementation

Job Responsibility

Lead design and implementation of HRSD solutions
Engage with stakeholders
Collaborate with platform teams
Provide technical guidance and issue resolution
Support deployment activities
Handle incidents

Technical Lead

We are looking for a seasoned Technical Lead with extensive experience in design...

Location

India , Gurugram & Hyderabad

Salary:

Not provided

SpectraMedix

Expiration Date

Until further notice

Requirements

8-12 years of experience in SDLC
Agile (Scrum) is a must have
Strong exp. on core java concepts like oops, multithreading, collections C exception handling with hands on knowledge of debugging skills, performance tuning and excellent coding practices
Must have strong hands-on experience with Java and Spring MVC, Spring Boot, Spring Security
Good hands-on experience in any JavaScript framework, be it AngularJS/ReactJS/Ext.JS etc
Good experience in SQL server. (DDL and DML)
Expertise knowledge of Microservices Architecture and Web services (RESTful)
Good experience with Unit Testing processes and tools (Junit, Mockito)
Hands-on experience with Design Principles, Patterns and architectural styles
Exposure to Agile/Scrum methodology and TDD (Test Driven Development)

Job Responsibility

As a Technical Lead, he/she will be a part of a team of hardworking people responsible for creating and maintaining a suite of cutting-edge web applications, and client applications in a fast-paced results-oriented environment
The Technical Lead utilizes his/her Design and Architecture knowledge coupled with Java and Server-side, Engineering and Web Development experience in understanding the constraints and needs of the business to elevate the quality of the output of the entire team over time
The Technical Lead would be owner of the solution for all layers of architecture in a n-tier architecture
The incumbent will lead by example, prioritize quality, and help define design for the full suite of applications
The incumbent will own the SDLC engineering processes including (but not limited to) Requirement Analysis Document, Impact Analysis, Design and design review, Solution, Coding, Code review, Unit testing, Integration testing, Bug fixing, Delivery on lower and higher env and support to other teams like QA, Prod support, etc
The incumbent will be expected to engage in product discussions and collaborate with multiple stakeholders across the project

Senior Associate Consultant

As a Senior Associate Consultant, you will work closely with Product Owners and ...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Expert in Service Now ITSM, ESG, NowAssist and associated modules
Knowledge on multi-technology application design best practices which enable them to act as trusted advisors to internal clients on optimal application designs
Ability to take holistic views of application environments, including hardware platforms, applications, databases, operating systems, and storage
Ability to work with abstract concepts and have sound problem solving and analytical skills
Strong people interaction and collaboration capability
Deep technical understanding of development and platform engineering
Excellent client-centricity with the ability to focus on business outcomes
Highly Organized and planned individual
Self-starter and self-managed
Strategic ability to define the technical direction in the portfolio of products including technical strategies and plans and execution plans

Job Responsibility

Work closely with Product Owners and Practice Managers to receive detailed business/user requirement specifications that identify the goals of the program
Assist with the preparation of a technical requirements document, including systems and flowcharts that diagrammatically show how the information will flow through the computer and its peripheral or related equipment after the planned change
Analyze business requirements and ensure that the designed solution meets those requirements
Perform proof of concept if required
Transform the detailed requirements into a complete, detailed systems design document that focuses on how to deliver the required functionality
Convert the design into a complete information system. This includes acquiring and installing the systems environment, creating and testing databases, preparing test case procedures, preparing test files, coding, compiling, refining programs, and performing test readiness review
Ensure that throughout the development phase, the process is documented including the development procedures for application use and security
Actively engage with Product Owners and Practice Managers during testing for UAT Clearance
Assist with the resolution of any problems identified in the integration and test phases
Examine any program errors in logic and data and make the necessary recommendations to correct the program as required and/or escalate the problem accordingly

Technical PROD Support

Realign

Location:
Canada , Waterloo

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 21, 2026

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Job Description:

Job Responsibility:

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Job Posted:March 21, 2026

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