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Vivocha Logo Vivocha · Sales

Technical Presales Manager

Italy, Milan · Job Posted December 13, 2025
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Job Description

In order to support our International growth, we are looking for a Technical Presales & Project Manager. This Customer facing role, is strategic in a fast growing company like Vivocha, where time to market, speed of deployment and the consulting support of our customers are key to our success. You are dedicated to working in a small, fast-paced start-up environment where every day is different and everyone needs to ‘roll their sleeves up’. Reporting to the Head of International markets, the Technical Presales & Project Manager will be responsible for managing customer projects in the area of cloud solutions for customer care; working both in the office and directly with customers.

Job Responsibility

  • Work with the sales team, be focused on positioning Vivocha to customers from a technical perspective
  • Carrying out on-site an on-line product demos
  • Build POC where appropriate
  • Design and build the appropriate pre-sales demonstration environment and keep this updated
  • Provide training to the sales team on all product and technical matters
  • Support of the sales team in the response to RFI/RFP with the completion of tender documents
  • Participate in the project definition workshops and design sessions, to ensure consistency of messaging from sales activity
  • Provide go live support as appropriate
  • Provide follow up support post go live as required

Requirements

  • Engineering degree
  • 5+ years in a comparable pre-sales position supporting the sales cycle in CRM, ERP and/or Ecommerce applications
  • Strong understanding of CRM and Contact Center space
  • Solid presentation and interpersonal skills
  • Experience of a major CTI/CRM system such as Genesys, Avaya, Cisco, Salesforce.com, Microsoft Dynamics or Zendesk
  • Background in technology and a solid understanding of development
  • The ability to run projects hit deadlines and communicate effectively with customers
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