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In order to support our International growth, we are looking for a Technical Presales & Project Manager. This Customer facing role, is strategic in a fast growing company like Vivocha, where time to market, speed of deployment and the consulting support of our customers are key to our success. You are dedicated to working in a small, fast-paced start-up environment where every day is different and everyone needs to ‘roll their sleeves up’. Reporting to the Head of International markets, the Technical Presales & Project Manager will be responsible for managing customer projects in the area of cloud solutions for customer care; working both in the office and directly with customers.
Job Responsibility:
Work with the sales team, be focused on positioning Vivocha to customers from a technical perspective
Carrying out on-site an on-line product demos
Build POC where appropriate
Design and build the appropriate pre-sales demonstration environment and keep this updated
Provide training to the sales team on all product and technical matters
Support of the sales team in the response to RFI/RFP with the completion of tender documents
Participate in the project definition workshops and design sessions, to ensure consistency of messaging from sales activity
Provide go live support as appropriate
Provide follow up support post go live as required
Requirements:
Engineering degree
5+ years in a comparable pre-sales position supporting the sales cycle in CRM, ERP and/or Ecommerce applications
Strong understanding of CRM and Contact Center space
Solid presentation and interpersonal skills
Experience of a major CTI/CRM system such as Genesys, Avaya, Cisco, Salesforce.com, Microsoft Dynamics or Zendesk
Background in technology and a solid understanding of development
The ability to run projects hit deadlines and communicate effectively with customers
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