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Technical Partner Enablement Apprenticeship (EMEA)

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LumApps

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Location:
France , Paris, Lyon

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As our Technical Enablement Intern, you will be the first point of contact for our partner ecosystem. Your goal is to ensure better responsiveness to technical requests from partners. You will act as a gatekeeper for technical quality, ensuring partners follow our Support Protocol, and you will transform repetitive questions into a world-class Knowledge Base (KB).

Job Responsibility:

  • Provide daily technical support for partner queries
  • Collaborate with Partner Enablement Management to develop and deliver high-performance enablement materials for partners
  • Professionalize the Support loop: Act as a 'Technical Gatekeeper' to ensure partners follow LumApps standards, reducing support team friction and increasing partner autonomy
  • You will transform repetitive questions into technical knowledge assets and ensure top-tier reactivity for our ecosystem
  • Manage the inbound flow of technical partner requests
  • Enforce Ticket Readiness: Ensure every ticket contains the mandatory 'Support Protocol' elements
  • Filter Support vs. Enablement: Identify if a request is a product bug (route to Support) or an architectural 'How-to' (handle via Enablement)
  • Content Distribution: Being able to send the right content from the Lumapps Docs Center to provide accurate answers to partners
  • Documentation: For every complex question resolved, enrich a corresponding FAQ entry or Technical Article on the Partner Portal
  • 'Record to Train': Help record short technical 'snack' videos to explain recurring technical challenges
  • KB Management: Maintain and audit the Partner Technical Knowledge Base to ensure it stays up-to-date with current product versions
  • Trendize Lab Management: Assist partners in the creation and reset of their developer/demo sandboxes
  • Quick Calls: Coordinate and facilitate ad-hoc quick calls for immediate technical issue resolution or targeted assistance.

Requirements:

  • Currently studying Computer Science, IT Management, or a related technical field
  • Technical DNA: Familiarity with SaaS architectures, APIs, and Identity Providers (Azure Entra ID, Okta, Google OIDC)
  • Communication: Exceptional ability to simplify complex technical concepts into clear, written documentation
  • Languages: Fluency in English (mandatory for EMEA scope) and French
  • Mindset: You don’t like answering the same question twice. You prefer building a system that answers for you.
What we offer:
  • Hybrid work model – 2 days at the office, 3 days remote
  • RTT days – ~10 extra days off per year
  • Meal vouchers (SWILE) + free snacks & coffee
  • Yoga classes - Take a mindful break in our Paris office
  • Supportive parental leave and family moments — yes, even a Christmas party for your kids
  • Health insurance (ALAN) – 60% covered + full life & disability cover
  • Afterworks, team celebrations & seasonal parties
  • French & English lessons, professional development & access to Leeto CSE

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Parttime
Work Type:
Hybrid work
Job Link Share:

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