Technical Operations Technician Support, CVS Health

CVS Health

Location:
United States

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

18.50 - 38.82 USD / Hour

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Job Description:

As a Technical Operations Technician Support, responsible to support one or more customer service or service desk functions. Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services. Delivering customer service through multiple channels including human, digital, self-service, and automated.

Job Responsibility:

Support one or more customer service or service desk functions
Act as point of contact to support service users reporting issues
Deliver customer service through multiple channels
Participate in projects to improve environment efficiency
Respond to service requests and provide information
Provide first line investigation and diagnosis
Perform remote troubleshooting through diagnostic techniques
Support L1 and L2 tickets
Escalate complex incidents to SME
Monitor service delivery channels and collect performance data
Log incidents and service requests
Monitor alerts and carry out triage solutions
Provide training and support to L1 and L2 team members
Troubleshoot hardware, software, networking, remote access and operating systems

Requirements:

4+ years of service desk support experience
Good understanding of computer systems and other tech products
Ability to adapt to a range of operating systems
Productive in a cloud-based environment
Advanced verbal and written communication skills
Experience in customer support including listening, rapport-building, clear communication
ITIL or CompTIA certification preferred
Cloud-based Contact Center Phone Solution Experience
Cloud-based IT Service Management (ITSM) ticketing system Experience
Strong Customer Service, Communication, Problem-Solving, Time Management, Collaboration, Adaptability, Documentation, Security Awareness and ITIL Framework Knowledge

Nice to have:

ITIL or CompTIA certification
Cloud-based Contact Center Phone Solution Experience
Cloud-based IT Service Management (ITSM) ticketing system Experience

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation programs
Weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
August 26, 2025

Expiration:
September 12, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Technical Operations Technician Support