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Technical Operations Specialist

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NTT DATA

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Location:
South Africa , Johannesburg

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Technical Operations Specialist ensures the availability, performance, and security of mission‑critical IT systems, with strong focus on SAP landscapes, cybersecurity, networking, and vendor governance. The role supports high‑volume logistics/supply chain operations by ensuring resilient, secure, and well‑managed technical environments.

Job Responsibility:

  • SAP Hosting & Operations: Working knowledge around the SAP landscapes across on‑premises and/or cloud platforms
  • Ensure effective management of SAP application servers, ASCS/SCS, database platforms, and integration components
  • Co-ordinate and assist in SAP transports, change management, and kernel/patch activities
  • Working knowledge of SAP high availability through clustering, virtualization, backup and DR
  • SLA & Availability Management: Interpret and enforce hosting and security SLAs
  • Ensure alignment to RTO/RPO requirements
  • Manage escalations, incident response, and vendor accountability
  • Cybersecurity Operations: Knowledge of endpoint protection, SIEM, antivirus, vulnerability management
  • Understanding of incident response and threat prevention strategies
  • IAM principles, security hardening, and audit/compliance processes
  • Network & Connectivity Management: LAN/WAN fundamentals, routing, switching
  • VLAN segmentation, DMZ concepts, subnetting, IP planning
  • Firewall rules (Fortinet, Cisco, Palo Alto), VPN, SD‑WAN
  • SAP-specific connectivity (SAP Router, port requirements, interface troubleshooting)
  • Logistics & Supply Chain IT Support: Support WMS, TMS, SAP WM/EWM, MM, SD
  • Minimize downtime affecting picking, receiving, dispatching, and invoicing
  • Incident Leadership & Problem Management: Lead teams through outages and major incidents
  • Conduct root-cause analysis and implement long-term improvements
  • Stakeholder Communication: Communicate clearly with technical and non‑technical audiences
  • Provide transparent updates during incidents
  • Team Leadership & People Management: Lead, coach, and support technical teams
  • Foster accountability and continuous improvement

Requirements:

  • Strong SAP operational understanding
  • Cybersecurity fundamentals and prevention strategy expertise
  • Networking knowledge: routing, VLANs, WAN/LAN, firewalls
  • Experience with SAP hosting environments
  • Vendor/SLA management
  • Exposure to logistics/supply chain systems
  • Logistics/supply chain or 24/7 operations experience
  • SAP certification and worked experience
  • Cloud (AWS/Azure)
  • Cybersecurity certifications
  • ITIL Foundation/Intermediate

Additional Information:

Job Posted:
March 27, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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