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Sokin Logo Sokin · IT - Administration

Technical Operations Specialist

United States, New York Employment contract 120000.00 - 140000.00 USD / Year · Job Posted June 29, 2026
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Job Description

We are seeking a highly motivated and process-oriented Technical Operations Specialist to support our growing global operations. This individual will be instrumental in shaping our internal IT and security functions with a proactive and security-first mindset. The ideal candidate must be an expert in modern IT support, policy development, and endpoint security while aligning with global compliance standards and delivering outstanding service.

Job Responsibility

  • Manage and administer Office 365 services and related cloud productivity tools
  • Ensure end-user support SLAs, KPIs, and service objectives are met
  • Administer endpoint security including vulnerability management, patching, and hardening (Windows and macOS)
  • Lead vendor management and procurement processes for IT solutions and services
  • Develop, implement, and maintain IT policies, SOPs, and process documentation
  • Provide first line support for our platform alongside the global support team
  • Provide email security administration including encryption, spam protection, and DLP
  • Administer and manage Windows Defender and related endpoint protection platforms
  • Support global office locations with IT infrastructure and troubleshooting needs
  • Demonstrate security-first implementation in all technical and process decisions
  • Participate in compliance and audit readiness activities for SOC 2, DORA, PCI DSS, GDPR, and ISO 27001
  • Maintain expertise in MDM solutions (e.g.,Intune,ManageEngine EndpointCentral) and mobile security
  • Collaborate cross-functionally with Engineering, Product, and Operations teams
  • Support and administer identity and access management via Azure Entra ID
  • Drive IT initiatives around DLP, email encryption, endpoint hardening, and secure collaboration
  • Ensure effective documentation using Confluence, Jira, and other internal platforms
  • Continuously learn and support internal platforms, tools, and technologies as needed

Requirements

  • 5+ years of experience in IT support, security operations, or system administration roles
  • Strong understanding of IT operations, Microsoft 365, identity management, endpoint security, and cloud platforms (Azure, AWS, GCP)
  • Hands-on experience in email security, endpoint protection, and vulnerability management
  • Proficiency with Microsoft 365, Microsoft Entra ID, Conditional Access, MFA, and Windows/macOS administration
  • Experience with MDM and endpoint management tools such as Microsoft Intune, EndpointCentral, or similar
  • Experience supporting security platforms such as Microsoft Defender, Darktrace, Zscaler, or equivalent technologies
  • Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, Wi-Fi, and connectivity troubleshooting
  • Understanding of audit frameworks such as SOC 2, DORA, PCI DSS, and ISO 27001
  • Strong written and verbal communication skills with a customer-first attitude
  • Ability to document and streamline IT policies and processes
  • Highly proactive with a solution-driven and security-minded approach
  • Team player with cross-functional collaboration skills
  • Candidates will need to have the right to work in the jurisdiction that they are looking to work in
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