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Carex Consulting Group Logo Carex Consulting Group · IT - Administration

Technical Operations Project Manager

United States, Madison Employment contract 110000.00 - 120000.00 USD / Year · Job Posted May 29, 2026
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Job Description

Carex is partnering with a non-profit association partner to hire a Technical Operations Project Manager. This strategic and hands-on leadership role will oversee the organization’s IT strategy, infrastructure, systems integration, and software development operations. The Technical Operations Project Manager will lead technology modernization initiatives while supporting day-to-day operational needs across business systems, applications, and infrastructure. This individual will work closely with executive leadership and operational teams to align technology initiatives with organizational priorities while ensuring secure, scalable, and reliable systems that support organizational growth and member services.

Job Responsibility

  • Lead and manage the organization’s IT department, technology roadmap, and long-term strategic initiatives
  • Supervise, mentor, and support a team of IT professionals, including software developers and technical support staff
  • Align technology initiatives with operational goals and organizational priorities
  • Develop and maintain IT policies, procedures, security standards, and technology best practices
  • Manage relationships with technology vendors, consultants, software partners, and service providers
  • Oversee budgeting, forecasting, and lifecycle management for IT systems and infrastructure
  • Provide leadership and operational oversight for core business platforms and system integrations
  • Manage and optimize systems including iMIS, TopClass LMS, HubSpot, Acumatica, Umbraco CMS, SQL databases, GitHub repositories, and workflow automation tools
  • Oversee system architecture, integrations, data workflows, and application performance across multiple platforms
  • Ensure the reliability, scalability, performance, and security of organizational technology systems
  • Support software development operations, deployment processes, and ongoing application maintenance
  • Collaborate with internal departments to identify opportunities for process improvement through technology solutions
  • Assist with troubleshooting and escalation of complex technical and system-related issues
  • Evaluate emerging technologies and recommend improvements to systems, infrastructure, and operational workflows
  • Communicate effectively with both technical and non-technical stakeholders across the organization

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related field
  • equivalent experience considered
  • 7+ years of progressive IT leadership or senior technical management experience
  • Experience leading technical teams and managing cross-functional technology initiatives
  • Strong understanding of enterprise systems, integrations, databases, and business applications
  • Experience supporting CRM, AMS, LMS, CMS, ERP, or similar enterprise platforms
  • Working knowledge of SQL databases and reporting systems
  • Strong project management, organizational, and prioritization skills
  • Excellent leadership, interpersonal, verbal, and written communication skills
  • Ability to balance strategic planning with hands-on technical problem solving
  • Experience managing software development operations and technical workflows
  • Ability to effectively manage multiple systems, projects, and competing priorities simultaneously
  • Strong collaboration skills with the ability to build trust across technical and operational teams

Nice to have

  • Experience with association management systems, including iMIS
  • Familiarity with Umbraco CMS, HubSpot, Acumatica, TopClass LMS, SQL, and GitHub workflows
  • Experience overseeing in-house software development teams
  • Understanding of cloud infrastructure, cybersecurity principles, and systems integration architecture
  • Experience supporting nonprofit, association, or membership-based organizations

What we offer

comprehensive benefits package

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