Technical Operations Manager Job at Sokin (Toronto)

Job Description

We are seeking a Technical Operations Manager to own and mature security-focused TechOps capabilities globally. As a regulated financial institution operating across multiple jurisdictions, security, resilience, and operational excellence are fundamental to our technology operations. The TechOps function plays a critical role in protecting identities, endpoints, data, and collaboration platforms across the organisation.

Job Responsibility

Lead and continuously improve global TechOps security operations across endpoints, identity, collaboration, and access layers
Operate as a blue-team practitioner, supporting: Threat detection, investigation, and response
Security alert triage and incident handling
Root-cause analysis and remediation
Ensure effective incident lifecycle management, including containment, recovery, and post-incident reviews
Own and operate global security tooling, including: Microsoft Defender (Endpoint, Identity, Office 365, Cloud Apps)
Network Security
Security monitoring and alerting capabilities
Define and enforce global security operating standards for TechOps
Support privileged access and least-privilege access models globally
Own and ensure the effectiveness of endpoint security and patch management for Windows and macOS globally
Own MDM and device compliance across regions
Administer Azure Entra ID globally, including Conditional Access, MFA, and identity protection
Implement and maintain Microsoft Purview controls for data protection, DLP, and information classification
Ensure secure email, encryption, and collaboration practices are consistently applied worldwide
Act as a global escalation point for complex security and operational issues
Enable regional TechOps teams and specialists through: Technical guidance and standards
Runbooks, SOPs, and operational frameworks
Drive automation, standardisation, and continuous improvement across global TechOps processes
Maintain accurate asset and access inventories, ensuring strong linkage between users, devices, and privileges
Provide Level-1 (L1) operational support for platform and production environments, including initial incident triage, monitoring, and structured escalation to Platform/SRE or Engineering teams for business-critical service disruptions
Act as the primary TechOps contact for your office location
Ensure reliable, secure, and professional IT services for your office location
Coordinate local IT vendors, office infrastructure, and equipment as required
Support global compliance and audit readiness for: SOC 2, PCI DSS, ISO 27001, GDPR and related data protection regulations
Maintain operational security controls and contribute to audit evidence globally
Support risk assessments and remediation activities
Partner with global IT, Security, Engineering, HR, Legal, and Compliance teams
Maintain audit-ready documentation using Confluence, Jira, and internal platforms
Support evaluation & onboarding of security and IT tooling globally

Requirements

7+ years’ experience in Security Operations, Technical Operations, or Systems Engineering roles
Demonstrated experience operating security controls at global scale
Experience supporting distributed, multi-region organisations
Strong hands-on experience in blue-team security operations
Deep knowledge of Microsoft security tooling - Defender, Purview, Azure Entra ID, Manage Engine Endpoint Central (or any MDM solution)
Strong experience with Windows and macOS endpoint security and patching
Solid understanding of Zero Trust security principles
Strong scripting and automation skills especially in Powershell

Nice to have

Experience with Zscaler or similar secure access platforms
Exposure to PAM and identity governance tooling
Cloud security experience (Azure, AWS and GCP)
A calm and methodical approach to incident handling

What we offer

Inclusive work environment
Agile, flexible working culture

Sokin - All Job Offers

Select Country

Technical Operations Manager

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Technical Operations Manager

Technical Operations Manager

Technical Operations Manager

Technical Operations Manager

Technical Operations Manager

Technical Operations Manager

Technical Operations Manager

Technical Operations Manager

Technical Operations Manager

Our AI answers in your language