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Technical Operations Manager

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Sokin

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Location:
Canada , Toronto

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

110000.00 - 130000.00 CAD / Year
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Job Description:

We are seeking a Technical Operations Manager to own and mature security-focused TechOps capabilities globally. As a regulated financial institution operating across multiple jurisdictions, security, resilience, and operational excellence are fundamental to our technology operations. The TechOps function plays a critical role in protecting identities, endpoints, data, and collaboration platforms across the organisation.

Job Responsibility:

  • Lead and continuously improve global TechOps security operations across endpoints, identity, collaboration, and access layers
  • Operate as a blue-team practitioner, supporting: Threat detection, investigation, and response
  • Security alert triage and incident handling
  • Root-cause analysis and remediation
  • Ensure effective incident lifecycle management, including containment, recovery, and post-incident reviews
  • Own and operate global security tooling, including: Microsoft Defender (Endpoint, Identity, Office 365, Cloud Apps)
  • Network Security
  • Security monitoring and alerting capabilities
  • Define and enforce global security operating standards for TechOps
  • Support privileged access and least-privilege access models globally
  • Own and ensure the effectiveness of endpoint security and patch management for Windows and macOS globally
  • Own MDM and device compliance across regions
  • Administer Azure Entra ID globally, including Conditional Access, MFA, and identity protection
  • Implement and maintain Microsoft Purview controls for data protection, DLP, and information classification
  • Ensure secure email, encryption, and collaboration practices are consistently applied worldwide
  • Act as a global escalation point for complex security and operational issues
  • Enable regional TechOps teams and specialists through: Technical guidance and standards
  • Runbooks, SOPs, and operational frameworks
  • Drive automation, standardisation, and continuous improvement across global TechOps processes
  • Maintain accurate asset and access inventories, ensuring strong linkage between users, devices, and privileges
  • Provide Level-1 (L1) operational support for platform and production environments, including initial incident triage, monitoring, and structured escalation to Platform/SRE or Engineering teams for business-critical service disruptions
  • Act as the primary TechOps contact for your office location
  • Ensure reliable, secure, and professional IT services for your office location
  • Coordinate local IT vendors, office infrastructure, and equipment as required
  • Support global compliance and audit readiness for: SOC 2, PCI DSS, ISO 27001, GDPR and related data protection regulations
  • Maintain operational security controls and contribute to audit evidence globally
  • Support risk assessments and remediation activities
  • Partner with global IT, Security, Engineering, HR, Legal, and Compliance teams
  • Maintain audit-ready documentation using Confluence, Jira, and internal platforms
  • Support evaluation & onboarding of security and IT tooling globally

Requirements:

  • 7+ years’ experience in Security Operations, Technical Operations, or Systems Engineering roles
  • Demonstrated experience operating security controls at global scale
  • Experience supporting distributed, multi-region organisations
  • Strong hands-on experience in blue-team security operations
  • Deep knowledge of Microsoft security tooling - Defender, Purview, Azure Entra ID, Manage Engine Endpoint Central (or any MDM solution)
  • Strong experience with Windows and macOS endpoint security and patching
  • Solid understanding of Zero Trust security principles
  • Strong scripting and automation skills especially in Powershell

Nice to have:

  • Experience with Zscaler or similar secure access platforms
  • Exposure to PAM and identity governance tooling
  • Cloud security experience (Azure, AWS and GCP)
  • A calm and methodical approach to incident handling
What we offer:
  • Inclusive work environment
  • Agile, flexible working culture

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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