CrawlJobs Logo

Technical Operations Manager

Australia, Sydney · Job Posted February 17, 2026
Apply Position
Job Link Share

Job Description

We are seeking a Technical Operations Manager to own and mature security-focused TechOps capabilities globally. As a regulated financial institution operating across multiple jurisdictions, security, resilience, and operational excellence are fundamental to our technology operations. The TechOps function plays a critical role in protecting identities, endpoints, data, and collaboration platforms across the organisation. This role is designed for a blue-team security professional with strong hands-on experience operating modern security controls at scale. You will hold global accountability for the secure operation of key TechOps security domains, while also acting as the primary TechOps presence in your physical location. The role combines global security operations ownership with regional execution, ensuring consistency, resilience, and regulatory alignment across all locations. The position operates with a high degree of autonomy and is expected to make sound technical and security decisions aligned with organisational risk appetite.

Job Responsibility

  • Lead and continuously improve global TechOps security operations across endpoints, identity, collaboration, and access layers
  • Operate as a blue-team practitioner, supporting threat detection, investigation, response, security alert triage, incident handling, root-cause analysis and remediation
  • Ensure effective incident lifecycle management
  • Own and operate global security tooling
  • Define and enforce global security operating standards for TechOps
  • Support privileged access and least-privilege access models globally
  • Own and ensure the effectiveness of endpoint security and patch management for Windows and macOS globally
  • Own MDM and device compliance across regions
  • Administer Azure Entra ID globally
  • Implement and maintain Microsoft Purview controls for data protection, DLP, and information classification
  • Ensure secure email, encryption, and collaboration practices are consistently applied worldwide
  • Act as a global escalation point for complex security and operational issues
  • Enable regional TechOps teams and specialists
  • Drive automation, standardisation, and continuous improvement across global TechOps processes
  • Maintain accurate asset and access inventories
  • Provide Level-1 (L1) operational support for platform and production environments
  • Act as the primary TechOps contact for your office location
  • Ensure reliable, secure, and professional IT services for your office location
  • Coordinate local IT vendors, office infrastructure, and equipment as required
  • Support global compliance and audit readiness for SOC 2, PCI DSS, ISO 27001, GDPR and related data protection regulations
  • Maintain operational security controls and contribute to audit evidence globally
  • Support risk assessments and remediation activities
  • Partner with global IT, Security, Engineering, HR, Legal, and Compliance teams
  • Maintain audit-ready documentation using Confluence, Jira, and internal platforms
  • Support evaluation & onboarding of security and IT tooling globally

Requirements

  • 7+ years’ experience in Security Operations, Technical Operations, or Systems Engineering roles
  • Demonstrated experience operating security controls at global scale
  • Experience supporting distributed, multi-region organisations
  • Strong hands-on experience in blue-team security operations
  • Deep knowledge of Microsoft security tooling - Defender, Purview, Azure Entra ID, Manage Engine Endpoint Central (or any MDM solution)
  • Strong experience with Windows and macOS endpoint security and patching
  • Solid understanding of Zero Trust security principles
  • Strong scripting and automation skills especially in Powershell
  • Right to work in the jurisdiction they are looking to work in

Nice to have

  • Experience with Zscaler or similar secure access platforms
  • Exposure to PAM and identity governance tooling
  • Cloud security experience (Azure, AWS and GCP)
  • A calm and methodical approach to incident handling

What we offer

  • Inclusive work environment
  • Agile, flexible working culture

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Technical Operations Manager

8 matching positions

New

Technical Operations Manager

Drive the ongoing maturity and performance of technology portfolio operations wi...
Location
Location
Germany , Düsseldorf
Salary
Salary:
Not provided
stepstone.de Logo
StepStone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Solid background in technology portfolio or operations management in a fast-paced Product & Tech environment with a clear understanding of the difference between running a portfolio (ongoing, evergreen) and delivering a programme (time-bound)
  • Fluent in software delivery and product development lifecycles: able to speak credibly with engineering and product teams, spot systemic issues early, and support healthy ways of working
  • Strong analytical and reporting skills: translates complex operational data into concise insights and recommendations for senior stakeholders, including non-technical audiences
  • Effective influencer and cross-functional collaborator: builds alignment and drives outcomes across teams without direct authority, with exceptional communication and relationship-building skills to engage diverse stakeholders across functions, seniority levels, and cultures
  • Frameworks and tooling: experienced with delivery tools (Jira, Confluence) and planning practices
  • familiarity with SAFe or similar scaled agile frameworks is an advantage
Job Responsibility
Job Responsibility
  • Own technology portfolio operations: take end-to-end accountability for ongoing systems and processes within Technology, continuously raising their maturity, performance, and business value
  • Deliver strategic planning and portfolio alignment: support quarterly and annual technology planning cycles, ensuring initiatives align to product and technology strategy and that capacity, priorities, and dependencies are visible and well-managed across the portfolios
  • Manage risk and cross-team dependencies proactively: identify, monitor, and resolve risks and bottlenecks that could impact ongoing delivery across engineering portfolios
  • Enable data-driven decision-making: produce management reporting on portfolio health, system performance, and delivery metrics that give technology leadership the insight to act
  • Improve how we operate: continuously assess and evolve operational processes within your area, raising efficiency, reducing technical debt, and embedding a culture of measurable, iterative improvement
What we offer
What we offer
  • 30 days of holidays + 1 Cultural Heritage Day + 2 extra days for Christmas and New Year's Eve
  • Hybrid working model
  • Company pension scheme
  • 24/7 Employee Assistance Programme
  • Life Assurance Cover
  • Volunteering days
  • Job bike
  • Discounted Urban Sports Club membership
  • Discounted parking or job ticket
  • Bring your dog to the office
  • Fulltime
Read More
Arrow Right
New

Technical Operations Manager

Roku is changing how the world watches TV. Roku is the #1 TV streaming platform ...
Location
Location
United States , Austin
Salary
Salary:
Not provided
roku.com Logo
Roku
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in technical or platform operations within a streaming, media, or consumer technology environment
  • 2+ years of leading technical teams, including geographically distributed or contractor-based teams
  • Deep familiarity with ad delivery operations, including monitoring ad fill rates and working across SSAI and client-side ad insertion workflows
  • Hands-on experience with monitoring and alerting tools such as Datadog, PagerDuty, or equivalent platforms
  • Proven ability to lead high-pressure incident triage and cross-functional escalation across engineering and business teams
  • Experience managing launch readiness for live or high-profile events, including war room coordination and runbook ownership
  • Strong understanding of CDN architecture and capacity planning in a video streaming context
  • Ability to translate technical issues into clear business impact for non-technical stakeholders
  • Track record of building or improving automation to reduce manual operational overhead
  • Excellent communication and prioritization skills in a fast-paced, always-on environment
Job Responsibility
Job Responsibility
  • Lead and develop a team of Technical Operations Engineers across multiple time zones, including global contractors
  • Oversee 24/7 platform monitoring through the Technical Operations Control Center (TOCC), ensuring alerts are triaged and escalated with urgency and accuracy
  • Own the end-to-end incident management process — from initial triage through escalation, stakeholder communication, resolution, and post-mortem
  • Manage and enforce SLAs across priority tiers, ensuring Engineering and business stakeholders are kept informed throughout issue lifecycles
  • Lead war room execution for P0/P1 launches, driving readiness reviews, runbook preparation, and day-of coordination with cross-functional teams
  • Coordinate CDN and internal infrastructure capacity planning in advance of high-visibility events, maintaining relationships with CDN partners
  • Partner with Engineering to prioritize production bugs, advocate for platform stability improvements, and reduce operational toil
  • Drive automation initiatives that reduce manual monitoring, streamline escalation workflows, and improve team efficiency at scale
  • Collaborate closely with Content Operations, Live Operations, Advertising Operations, Platform Operations, and Engineering to ensure smooth content delivery and issue resolution across all platforms
  • Represent Technical Operations in cross-functional launch planning, ensuring the team is engaged 30 days prior to major events
What we offer
What we offer
  • global access to mental health and financial wellness support and resources
  • healthcare (medical, dental, and vision)
  • life
  • accident
  • disability
  • commuter
  • retirement options (401(k)/pension)
  • Fulltime
Read More
Arrow Right

Technical Operations Manager

This is a unique opportunity for an experienced operational leader with strong t...
Location
Location
United Kingdom , Midlands
Salary
Salary:
Not provided
kaizenglobal.co.uk Logo
Kaizen Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong experience within Flexographic Print, specifically on film and/or paper substrates
  • Previous operational management or production leadership experience within packaging or print manufacturing
  • Proven ability to lead, coach, and develop teams within a manufacturing environment
  • Strong technical understanding of print processes and project implementation
  • Excellent organisational, communication, and delegation skills
  • Experience managing cross-functional teams indirectly through department leaders
  • A proactive and solutions-focused mindset with a passion for operational excellence
Job Responsibility
Job Responsibility
  • Provide leadership, coaching, and development across Production, Engineering, Print, Conversion, and Warehouse functions
  • Lead and coordinate technical print projects from concept through to implementation
  • Support operational performance through strong delegation, mentoring, and team development
  • Drive continuous improvement initiatives across manufacturing processes
  • Work closely with internal stakeholders to assess project feasibility and technical capability
  • Ensure operational standards, quality, and efficiency targets are achieved
  • Develop strong communication and accountability across departmental teams
  • Promote a positive, collaborative, and performance-driven culture across the site
Read More
Arrow Right

Technical Operations Manager

We are looking for a Technical Operations Manager to lead a team of engineers wh...
Location
Location
Canada , Toronto
Salary
Salary:
113000.00 - 146000.00 CAD / Year
roku.com Logo
Roku
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in technical or platform operations within a streaming, media, or consumer technology environment
  • 2+ years of leading technical teams, including geographically distributed or contractor-based teams
  • Deep familiarity with ad delivery operations, including monitoring ad fill rates and working across SSAI and client-side ad insertion workflows
  • Hands-on experience with monitoring and alerting tools such as Datadog, PagerDuty, or equivalent platforms
  • Proven ability to lead high-pressure incident triage and cross-functional escalation across engineering and business teams
  • Experience managing launch readiness for live or high-profile events, including war room coordination and runbook ownership
  • Strong understanding of CDN architecture and capacity planning in a video streaming context
  • Ability to translate technical issues into clear business impact for non-technical stakeholders
  • Track record of building or improving automation to reduce manual operational overhead
  • Excellent communication and prioritization skills in a fast-paced, always-on environment
Job Responsibility
Job Responsibility
  • Lead and develop a team of Technical Operations Engineers across multiple time zones, including global contractors
  • Oversee 24/7 platform monitoring through the Technical Operations Control Center (TOCC), ensuring alerts are triaged and escalated with urgency and accuracy
  • Own the end-to-end incident management process — from initial triage through escalation, stakeholder communication, resolution, and post-mortem
  • Manage and enforce SLAs across priority tiers, ensuring Engineering and business stakeholders are kept informed throughout issue lifecycles
  • Lead war room execution for P0/P1 launches, driving readiness reviews, runbook preparation, and day-of coordination with cross-functional teams
  • Coordinate CDN and internal infrastructure capacity planning in advance of high-visibility events, maintaining relationships with CDN partners
  • Partner with Engineering to prioritize production bugs, advocate for platform stability improvements, and reduce operational toil
  • Drive automation initiatives that reduce manual monitoring, streamline escalation workflows, and improve team efficiency at scale
  • Collaborate closely with Content Operations, Live Operations, Advertising Operations, Platform Operations, and Engineering to ensure smooth content delivery and issue resolution across all platforms
  • Represent Technical Operations in cross-functional launch planning, ensuring the team is engaged 30 days prior to major events
What we offer
What we offer
  • health insurance
  • equity awards
  • life insurance
  • disability benefits
  • parental leave
  • wellness benefits
  • paid time off
  • Fulltime
Read More
Arrow Right

Technical Operations Manager

Roku is changing how the world watches TV. Roku is the #1 TV streaming platform ...
Location
Location
United States , Stamford
Salary
Salary:
112200.00 - 140000.00 USD / Year
roku.com Logo
Roku
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in technical or platform operations within a streaming, media, or consumer technology environment
  • 2+ years of leading technical teams, including geographically distributed or contractor-based teams
  • Deep familiarity with ad delivery operations, including monitoring ad fill rates and working across SSAI and client-side ad insertion workflows
  • Hands-on experience with monitoring and alerting tools such as Datadog, PagerDuty, or equivalent platforms
  • Proven ability to lead high-pressure incident triage and cross-functional escalation across engineering and business teams
  • Experience managing launch readiness for live or high-profile events, including war room coordination and runbook ownership
  • Strong understanding of CDN architecture and capacity planning in a video streaming context
  • Ability to translate technical issues into clear business impact for non-technical stakeholders
  • Track record of building or improving automation to reduce manual operational overhead
  • Excellent communication and prioritization skills in a fast-paced, always-on environment
Job Responsibility
Job Responsibility
  • Lead and develop a team of Technical Operations Engineers across multiple time zones, including global contractors
  • Oversee 24/7 platform monitoring through the Technical Operations Control Center (TOCC), ensuring alerts are triaged and escalated with urgency and accuracy
  • Own the end-to-end incident management process — from initial triage through escalation, stakeholder communication, resolution, and post-mortem
  • Manage and enforce SLAs across priority tiers, ensuring Engineering and business stakeholders are kept informed throughout issue lifecycles
  • Lead war room execution for P0/P1 launches, driving readiness reviews, runbook preparation, and day-of coordination with cross-functional teams
  • Coordinate CDN and internal infrastructure capacity planning in advance of high-visibility events, maintaining relationships with CDN partners
  • Partner with Engineering to prioritize production bugs, advocate for platform stability improvements, and reduce operational toil
  • Drive automation initiatives that reduce manual monitoring, streamline escalation workflows, and improve team efficiency at scale
  • Collaborate closely with Content Operations, Live Operations, Advertising Operations, Platform Operations, and Engineering to ensure smooth content delivery and issue resolution across all platforms
  • Represent Technical Operations in cross-functional launch planning, ensuring the team is engaged 30 days prior to major events
What we offer
What we offer
  • health insurance
  • equity awards
  • life insurance
  • disability benefits
  • parental leave
  • wellness benefits
  • paid time off
  • global access to mental health and financial wellness support and resources
  • healthcare (medical, dental, and vision)
  • commuter
  • Fulltime
Read More
Arrow Right

Technical Operations Manager

Roku is changing how the world watches TV. Roku is the #1 TV streaming platform ...
Location
Location
United States , Austin
Salary
Salary:
Not provided
roku.com Logo
Roku
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in technical or platform operations within a streaming, media, or consumer technology environment
  • 2+ years of leading technical teams, including geographically distributed or contractor-based teams
  • Deep familiarity with ad delivery operations, including monitoring ad fill rates and working across SSAI and client-side ad insertion workflows
  • Hands-on experience with monitoring and alerting tools such as Datadog, PagerDuty, or equivalent platforms
  • Proven ability to lead high-pressure incident triage and cross-functional escalation across engineering and business teams
  • Experience managing launch readiness for live or high-profile events, including war room coordination and runbook ownership
  • Strong understanding of CDN architecture and capacity planning in a video streaming context
  • Ability to translate technical issues into clear business impact for non-technical stakeholders
  • Track record of building or improving automation to reduce manual operational overhead
  • Excellent communication and prioritization skills in a fast-paced, always-on environment
Job Responsibility
Job Responsibility
  • Lead and develop a team of Technical Operations Engineers across multiple time zones, including global contractors
  • Oversee 24/7 platform monitoring through the Technical Operations Control Center (TOCC), ensuring alerts are triaged and escalated with urgency and accuracy
  • Own the end-to-end incident management process — from initial triage through escalation, stakeholder communication, resolution, and post-mortem
  • Manage and enforce SLAs across priority tiers, ensuring Engineering and business stakeholders are kept informed throughout issue lifecycles
  • Lead war room execution for P0/P1 launches, driving readiness reviews, runbook preparation, and day-of coordination with cross-functional teams
  • Coordinate CDN and internal infrastructure capacity planning in advance of high-visibility events, maintaining relationships with CDN partners
  • Partner with Engineering to prioritize production bugs, advocate for platform stability improvements, and reduce operational toil
  • Drive automation initiatives that reduce manual monitoring, streamline escalation workflows, and improve team efficiency at scale
  • Collaborate closely with Content Operations, Live Operations, Advertising Operations, Platform Operations, and Engineering to ensure smooth content delivery and issue resolution across all platforms
  • Represent Technical Operations in cross-functional launch planning, ensuring the team is engaged 30 days prior to major events
What we offer
What we offer
  • Global access to mental health and financial wellness support and resources
  • Healthcare (medical, dental, and vision)
  • Life, accident, disability, commuter, and retirement options (401(k)/pension)
  • Time off in accordance with local leave policies
  • Fulltime
Read More
Arrow Right

Technical Operations Manager

We are hiring a Technical Operations Manager to strengthen operational execution...
Location
Location
Poland
Salary
Salary:
Not provided
tripadvisor.com Logo
Tripadvisor
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in operations, service management, technical program management, payments operations, risk operations, or a similar cross-functional role in fintech, payments, e-commerce, marketplaces, or another regulated environment
  • Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work
  • Proven ability to operate effectively with a global-first mindset
  • Demonstrated experience driving process redesign, operational improvement and system or workflow changes in partnership with technical and business teams
  • Experience translating operational problems into structured requirements, user stories, process maps, playbooks or change actions that can be implemented and tracked
  • Demonstrated experience coordinating incidents, escalations, dependencies or service issues across technical and business teams
  • Experience working with outsourced providers or vendors, including SLA monitoring, service reviews and follow-up of remediation actions
  • Strong operational and analytical mindset, with experience using data to prioritise issues, measure outcomes and improve performance
  • Excellent written and verbal communication skills, with the ability to translate complex issues for technical and non-technical stakeholders, including senior management
  • Comfort working alongside Financial Crime SMEs in KYC/KYB onboarding and AML/CFT transaction monitoring, with sufficient understanding of regulated operational controls to coordinate effectively across those areas
Job Responsibility
Job Responsibility
  • Process improvement, systems enhancement and change delivery
  • Identify operational pain points, control gaps and recurring failure points across onboarding, payment flows, AML/CFT operations and support workflows
  • Translate issues into practical process redesign, tooling changes, workflow enhancements and clear business or operational requirements
  • Partner with Product, Engineering, FinCrime and business teams to shape, prioritise and implement process changes and targeted system feature enhancements
  • Define success measures and track whether changes deliver measurable improvements in efficiency, control robustness, service quality and scalability
  • Operational incident management and service continuity
  • Act as the first point of coordination for operational issues, service disruptions and cross-workstream queries
  • Triage incidents, assign owners, track actions, and ensure timely escalation, stakeholder communication and closure
  • Coordinate root cause analysis, post-incident actions and preventive improvements, ensuring lessons learned feed into longer-term fixes
  • Maintain operational runbooks, issue logs, decision logs and escalation paths
What we offer
What we offer
  • Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
  • “Work your way” with flexibility to suit your lifestyle
  • Flexible schedule
  • Donation matching
  • Tuition assistance
  • Lifestyle benefit
  • Travel perks
  • Employee assistance program
  • Health benefits
  • Generous referral scheme
  • Fulltime
Read More
Arrow Right

Technical Operations Manager

Our Operations department is hiring a highly autonomous and results-oriented Tec...
Location
Location
United States
Salary
Salary:
125000.00 - 140000.00 USD / Year
clipboard.app Logo
Clipboard
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Deep Zendesk expertise
  • Strong technical literacy
  • Ability to drive performance in a fast-paced, dynamic environment
  • Exceptional ability to troubleshoot complex technical issues
  • Translate ambiguous business needs into technical solutions
  • Operate effectively with a high degree of autonomy
  • Excellent communication skills
  • Ability to articulate technical concepts clearly to both technical and non-technical audiences
  • Demonstrable understanding of cloud hosting and deployment fundamentals (AWS preferred)
  • Monitoring principles (e.g., Cloudwatch)
Job Responsibility
Job Responsibility
  • Own the operational health, performance, and reliability of our Zendesk platform and its interconnected systems
  • Manage a globally-distributed hybrid team of Zendesk Administrators and technical developers
  • Translate business requirements into robust, scalable, and high-quality technical solutions
  • Set standards, drive improvements, and build a best-in-class operational technology function
  • Own the administration, configuration, ongoing optimization, and operational roadmap of our Zendesk instance
  • Lead, mentor, and manage performance for a team comprising Zendesk Administrators and developers
  • Provide strong oversight for vendor integrations and custom applications hosted on AWS
  • Ensure integrations function reliably and securely within the Zendesk ecosystem
  • Partner closely with stakeholders across Worker Operations, Support, and other teams
  • Understand business requirements, challenge assumptions, define clear technical specifications, and prioritize initiatives
  • Fulltime
Read More
Arrow Right