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Technical Operations Manager

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JLL

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Location:
United States , Malvern, PA ▼

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

105000.00 - 135000.00 USD / Year
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Job Description:

The Technical Operations Manager serves as the strategic leader and operational backbone of JLL's Global Support Center (GSC), orchestrating complex 24/7 facility operations across multiple sites while driving team excellence through innovative leadership and continuous improvement initiatives. This role demands an exceptional individual with a great attitude, optimistic approach, and out-of-the-box thinking to navigate the dynamic challenges of critical facility management while fostering team cohesion, growth, and development.

Job Responsibility:

  • Lead comprehensive daily operations across Arizona, North Carolina, and Pennsylvania Global Support Centers ensuring 100% operational readiness
  • Drive incident management events with systematic Root Cause Analysis implementation and real-time coordination across multiple facility systems
  • Conduct morning facility readiness assessments, infrastructure evaluations, and proactive building monitoring with critical space tours
  • Inspire and develop a team of professionals through mentoring, performance management, and innovative training programs including comprehensive 90-day new hire development
  • Oversee Building Automation Systems (BAS), Siemens Fire Panels, radio communications, and Video Teleconferencing infrastructure
  • Coordinate advanced technical support for workstations, systems integration, and infrastructure maintenance with real-time contractor and technician management
  • Execute comprehensive quality assurance programs with monthly audits, weekly engineering meetings, and bi-weekly certification monitoring
  • Provide after-hours escalation support during on-call rotation (Monday-Friday 7 PM - 6 AM) and weekend/holiday coverage with 2-hour response requirements
  • Maintain extensive reporting systems for executive leadership including monthly Director reports, quarterly business reviews, and annual strategic planning initiatives

Requirements:

  • Bachelor's degree in Engineering, Facilities Management, or related field preferred, but not required
  • Exceptional attitude and optimistic approach to complex operational challenges
  • Proven team leadership skills with demonstrated ability to inspire and develop diverse teams
  • Strong emotional intelligence with ability to maintain team morale during high-pressure situations
  • Demonstrated success in 24/7 operations management and shift coordination
  • Proven experience in incident management, emergency response, and crisis leadership
  • Advanced skills in training program design and team development
  • Proficiency in multiple technology platforms and systems integration

Nice to have:

  • 5+ years of facility management experience with 5+ years in leadership roles
  • Advanced knowledge of Building Automation Systems, fire safety systems, and critical infrastructure
  • Experience with comprehensive quality assurance program development and implementation
  • Creative, out-of-the-box thinking that drives innovation in operational processes and team development
What we offer:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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