Technical Operations Manager Job at JLL (London)

Support Operations Technical Program Manager

We are seeking a highly skilled, dynamic, and motivated Technical Program Manage...

Location

United States , RTP

Salary:

Not provided

VAST Data

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field
Minimum of 5 years of experience in technical program management or project management, preferably in a customer support or operations environment
Experience with support tools and technologies is highly desirable
Technical Acumen: Solid technical background with experience in data storage, software development, or IT operations is advantageous
Proven track record of successfully managing complex technical programs and projects
Demonstrated ability to structure and assess problems, execute high-level directives, and manage program impacts
Proven track record in program management, execution, change management, and cross-functional stakeholder management
Strong executive presence, communication, and facilitation skills, with experience engaging and partnering at all levels, including executives
Strength in researching, understanding, distilling, and communicating complex business issues, ideas, and analyzing business impact
Familiarity with/drive the Agile development and release methodologies, especially for the automation of business processes and improvements/redesigns

Job Responsibility

Lead and manage technical support programs, helping to organize and track work via sprints or otherwise holding CS team members accountable for incremental progress
Manage prioritized projects outlined in the Customer Success roadmap
Collaborate with cross-functional teams ( including R&D, product management, and sales) to drive successful program adoption, KPIs and iterative improvements
Develop and maintain key performance indicators (KPIs) to measure the effectiveness of the programs you own
Provide regular reports and insights to senior management and the customer support team to communicate progress and blockers
Identify opportunities for process improvements within customer support and own follow-up where needed
Implement best practices to optimize efficiency, responsiveness, and overall customer satisfaction
Streamline and simplify manual and repeatable work for Customer Success team members and business partners who engage with us
Keep CS runbooks and SOPs up-to-date
Communicate between customer support and engineering teams

Fulltime

Technical Project Manager

Lead a high-performing technical team and oversee day-to-day operations for a le...

Location

United Kingdom , Brighton

Salary:

50000.00 - 60000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven leadership experience in technical or professional services environments
Must have experience and a key interest in People Management as well as the commercial aspect of the role
Proven experience in leading Projects and Project Management
Strong problem-solving, communication, and organisational skills
Ability to adapt to changing priorities and support business growth

Job Responsibility

Lead, mentor, and develop a technical team
Oversee delivery of projects and operational activities
Monitor performance and drive continuous improvement
Ensure compliance with industry standards and best practices
Support strategic planning and team development initiatives

Fulltime

Senior Manager - Engineering Operations

At Mercury, we build products that help startups and growing companies manage th...

Location

United States; Canada , San Francisco; New York; Portland

Salary:

239000.00 - 298900.00 USD / Year

Mercury

Expiration Date

Until further notice

Requirements

6+ years of experience in Engineering Operations, Technical Program Management, Engineering Chief of Staff, or adjacent leadership positions in a fast-paced tech company
A background in software engineering, with demonstrated success in shaping Engineering-wide or company-wide strategy through operational leadership
Experience managing complex engineering programs and initiatives at scale, and measuring impact through data
Experience bringing structure to ambiguity, managing through influence, and enabling senior ICs and managers to do their best work
Thoughtful systems thinking—you’re able to take a holistic view of the situation or engage with the details, depending on the need of the hour
Communicate clearly and with care, whether facilitating a leadership offsite, drafting an all-hands update, or aligning multiple teams around shared goals

Job Responsibility

Drive the planning and execution of strategic initiatives across Engineering—which may cover hiring, onboarding, metrics, budgeting, and tooling—working closely with leadership to turn ideas into scalable systems
Design and execute programs to enable and expand AI adoption for coding assistance and in-product features
Partner with our Strategic Operations team to improve core processes like planning cycles and incident management to help Engineering execute effectively and adapt with scale
Act as orchestrator and glue for department-wide initiatives such as tech debt paydown projects, architectural investments, or improvements to the hiring process
Overall: build an environment of operational excellence—using data, context, and collaboration to raise the bar for how we work

What we offer

base salary
equity (stock options)
benefits

Fulltime

Senior Product Operations Manager

We are seeking a highly motivated and detail-oriented Product Operations Manager...

Location

United States , Lancaster

Salary:

Not provided

Kodiak Robotics

Expiration Date

Until further notice

Requirements

3+ years of experience in Product Operations, Technical Program Management, or a similar role at an operational-intensive technology company
Highly analytical with a proven ability to use data to drive process improvements and product decisions
Exceptional attention to detail and a track record of driving timely execution in complex environments
Outstanding people and communication skills, with demonstrated experience working across diverse teams (e.g., Engineering, Field Operations, Product)
Must be willing to work full-time in the Lancaster, TX office
A non-technical degree is acceptable, but evidence of some technical aptitude or "nerdiness" is a plus

Job Responsibility

Process Design and Scalability: Partner closely with Product and Engineering to design, document, and stand up processes that support operational scalability for our autonomous vehicle technology
Feedback Loop Management: Collect, analyze, and prioritize inbound user and field feedback, translating operational needs into actionable product and engineering requirements
Feature Deployment & Validation: Work with cross-functional teams to rapidly test, validate, and deploy new product features in an operationally-intensive environment
Cross-Functional Collaboration: Act as a liaison between Product, Engineering, Field Operations, and other teams to ensure alignment and smooth feature adoption
Operational Excellence: Focus on driving attention to detail and timeliness in product deployment and operational workflows
Performance Monitoring: Define operational KPIs and monitor product performance in the field, communicating insights and risks to stakeholders
Stakeholder Communication: Provide clear, data-driven updates on product-related operational progress, risks, and mitigation plans to leadership and cross-functional teams

What we offer

Competitive compensation package including equity and biannual bonuses
Excellent Medical, Dental, and Vision plans through Kaiser Permanente, Anthem, and Guardian (including a medical plan with infertility benefits)
Flexible PTO and generous parental leave policies
Office perks: dog-friendly, free catered lunch, a fully stocked kitchen, and free EV charging
Long Term Disability, Short Term Disability, Life Insurance
Wellbeing Benefits - Headspace, One Medical, Gympass, Spring Health
Fidelity 401(k)
Commuter, FSA, Dependent Care FSA, HSA
Various incentive programs (referral bonuses, patent bonuses, etc.)

Fulltime

Laboratory Operations Manager

We are hiring for a Laboratory Operations Manager for a state of the art £30mill...

Location

United Kingdom , Southampton

Salary:

Not provided

Beautiful Recruitment

Expiration Date

Until further notice

Requirements

Ability to commute/ work in Southampton on site Monday – Friday daily is essential
Minimum of 5 years of experience managing a Laboratory as a Laboratory Manager or having worked for a Laboratory Services/ Lab FM Company as a Laboratory Operations Manager, managing onsite service engineers, maintenance engineers, maintenance technicians of equipment in a regulated laboratory, pharmaceutical or similar environment
You will have been a Laboratory Manager, Laboratory Equipment Service Manager, Laboratory Engineering Operations Manager, Life Science Facilities Manager or equivalent with responsibility for a team of Laboratory Equipment Service Engineers, Calibration Engineers, Service Technicians or Calibration Engineers reporting into you where you have to co-ordinate the scheduling of PPM works to customer satisfaction and manage the team successfully
Bachelor’s degree in a related field (e.g. Quality, Business, Engineering, Chemistry or equivalent)
Proven Experience In Analytical Equipment Service/Laboratory Asset Maintenance/ Manufacturing or Laboratory Equipment Engineering Operations Management With Strong Leadership Skills
Strong team development, performance management and employee engagement skills to motivate the team and drive performance excellence
Knowledge of working to GLP on a pharmaceutical, biotech, analytical chemistry, or medical device/similar R&D site
Experience with SAP or other similar CRM systems and good working knowledge of Excel
Ability to work to budgets and ensure that the laboratory equipment maintenance is brought in on budget
Ability to lead change management programs and drive operational innovation tailored to the Southampton site

Job Responsibility

Lead a diverse team of laboratory equipment service engineers, laboratory equipment calibration technicians, helpdesk and technical staff at the Southampton site, fostering a collaborative and high-performance work environment
Deliver lab equipment service engineering support through the site based engineering team reporting directly in to you
Manage third party service agreements and host vendor service engineers on site to undertake warranty maintenance to lab equipment
Drive operational control through metrics and KPI management, including customer satisfaction and service delivery performance
Be customer facing, working with the site based customer’s Laboratory Managers to deliver excellent engineering services on site
Inspire and develop team performance through recruitment, coaching, mentoring, and recognition, ensuring a skilled workforce at the Southampton site
Utilise SAP and other CRM tools for asset management and operational efficiency
Implement and manage continuous improvement initiatives and innovation projects focused on enhancing the efficiency and effectiveness of Southampton site operations

What we offer

excellent salary and benefits

Fulltime

Facility Operations Manager

U.S. Facilities, Inc., a premier provider of top-notch building maintenance and ...

Location

United States

Salary:

Not provided

PRWT Services, Inc.

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Facilities Management, Engineering, Project Management, or Business Administration is preferred, or the candidate should have the equivalent of 15+ years of experience as a Facilities Project Manager
Professional Engineer (PE) license preferred
Minimum of 7-10 years of Facility Management experience with at least 5 years at the level of Site Manager
Experience working with K-12 school districts or public sector clients, ideally in a leadership or consultative capacity
Proven ability to navigate local politics, community engagement processes, and school board relations
Knowledge of state and federal funding mechanisms related to educational facilities (e.g., ESSER funds, bonds, state capital programs)
Strong public speaking and presentation skills for representing the company at community forums and board meetings
Five plus years of experience managing union employees
Experience in construction, engineering, and all facets of facility operation and building management
Experience with critical system environments required

Job Responsibility

Ensure the day-to-day operations of a high-profile high-rise building, ensuring that all building operations and maintenance services are effectively delivered, and facility needs are met, including preventive maintenance, life-safety, engineering, and general maintenance
Ensure that staff implement and provide these services in a manner consistent with USF policies and ownership directives
Supervise all maintenance programs relating to the interior and exterior conditions and appearance of the property
Respond positively and promptly to requests from building tenants and occupants
Oversee the implementation of ongoing contract programs to assess tenant and occupant needs constantly and to ensure problems are being solved promptly to the mutual benefit of the tenant, client, and the properties in accordance with contract scope and Service Level Agreements (SLA’s)
Ensure that all site-specific documentation and reports are completed accurately and on time
Prepare, review, and provide initial approval for all budgets, financial reports (monthly and quarterly), expenditures, and purchase orders related to the facility or complex as needed
Collect, analyze, and report statistical data as needed to provide an accurate and current assessment of facility management objectives
Manage all contractor relationships, including negotiating pricing and contract terms, managing agreements, developing service specifications, ensuring client compliance, verifying contractor compliance, and replacing contractors as necessary
Hire, train, and motivate operations and maintenance personnel

Fulltime

Manager, Technical Delivery

We are seeking a leader to scale a high-performing team of Technical Delivery Ma...

Location

United States , San Francisco; New York City; Redwood City

Salary:

160000.00 - 240000.00 USD / Year

Snorkel AI

Expiration Date

Until further notice

Requirements

5+ years in technical delivery, operations, or program management
3+ years managing people or teams
Strong grounding in data systems, analytics, or AI/ML concepts
Comfort with SQL, Python, and data workflows is a plus
Proven track record of developing and scaling high-performing teams in a dynamic environment
Ability to oversee complex, multi-stakeholder technical projects from start to finish
Strong written, verbal, and visual communication skills to translate technical and operational concepts to diverse audiences
Skilled at assessing trade-offs, managing budgets, and aligning resources to business priorities
Bias to action, resilience in fast-paced environments, and willingness to roll up your sleeves when needed

Job Responsibility

Enable delivery success: Provide oversight on complex customer projects, ensuring delivery is on-time, on-budget, and meets the highest standards of quality
Lead and manage the TDM team: Recruit, mentor, and develop a group of technical delivery managers, ensuring they are set up for success in delivering high-quality projects
Drive operational excellence: Establish best practices, playbooks, and scalable processes across project planning, risk management, and stakeholder communication
Partner with leadership: Collaborate closely with the Head of Delivery to translate strategic goals into operational execution and team priorities
Cross-functional collaboration: Work with research, engineering, product, and client-facing teams to align delivery activities with broader business goals
Champion continuous improvement: Identify opportunities to innovate and streamline delivery methodologies, tooling, and reporting
Customer alignment: Support TDMs in interfacing with clients, helping refine scope, manage expectations, and ensure customer success
Data-driven management: Use metrics and insights to monitor delivery health, team performance, and customer impact

What we offer

Medical
dental
vision
401(k)
equity compensation in the form of employee stock options

Fulltime