Technical Operations Engineer Job at Profound (New York City)

Technical Operations Engineer

Profound

Location:
United States , New York City

Category:
IT - Administration

Contract Type:
Not provided

Salary:

140000.00 - 170000.00 USD / Year

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Job Description:

Profound is on a mission to help companies understand and control their AI presence. We are hiring a Technical Operations Engineer to own the reliability, security, and scalability of our identity, endpoint, and IT infrastructure systems. You will work directly with our Engineering and Operations team to transform reactive IT support into proactive, automated systems that scale with our rapid growth. This role is ideal for someone who sees IT operations as a strategic enabler of engineering velocity rather than just a support function.

Job Responsibility:

Triage and resolve technical issues with a focus on automation and continuous improvement
Manage and troubleshoot macOS devices and development environments at scale
Trace root causes across complex, multi-system failures, including Google Workspace, MDM, and AWS
Build runbooks, troubleshooting guides, and documentation that elevate team capabilities
Identify patterns in recurring issues and implement systematic fixes
Analyze downstream impacts before making changes and understand the blast radius of identity and access management decisions
Lead projects that address operational pain points such as device provisioning, access control, and compliance automation
Design self-service solutions that empower engineers to move faster
Translate technical issues for stakeholders across Engineering, People Ops, and Finance
Partner with security to implement and maintain compliance controls
Support rapid hiring by streamlining onboarding and provisioning processes
Mentor future IT team members on troubleshooting methodology and systems thinking

Requirements:

2 or more years of experience in IT operations or technical support, ideally supporting engineering teams in high-growth SaaS or AI companies
Systems thinker who naturally traces dependencies and asks why something broke, not just how to fix it
Strong incident management skills including triage, root-cause analysis, and pattern recognition
Experience with identity management, single sign-on, and access control systems
Clear communicator who can explain complex technical issues to both engineers and non-technical stakeholders
Self-directed with strong judgment on when to escalate versus resolve independently
Expert troubleshooting across the Apple ecosystem, including MDM tools such as Kandji or Jamf
Advanced Google Workspace administration, including SAML or OIDC, lifecycle automation, and SCIM
Multi-cloud support experience with AWS as primary and familiarity with GCP or Azure
Network troubleshooting experience including DNS, VPNs, and routing
Scripting and automation skills using Python or Bash for repetitive tasks and integrations
Experience with infrastructure as code and configuration management
Strong technical judgment and good taste across both software and hardware
Motivated by building the operational foundation for a company defining a new category
Comfortable with autonomy as the first dedicated technical operations hire and excited to shape how systems scale

What we offer:

Offers Equity
a full range of benefits and perks

Additional Information:

Job Posted:
February 18, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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