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A high-growth, PE-backed software company in the mobility and automotive finance sector is hiring a Technical Operations Director to lead and scale its global technical operations function. The business is entering a major growth phase, moving from ~€100m to €200m+ revenue, and requires a leader who has successfully scaled operations through this level of complexity before. The Director will report directly to the executive team, overseeing a well-drilled organisation of ~30 people who perform strongly at the current run rate but need experienced leadership to mature, expand, and prepare for the next stage of growth.
Job Responsibility:
Operational Scaling & Leadership: Lead, mentor, and elevate a 30-person global operations team
Build structure, predictability, and scalability into processes as the business doubles in size
Introduce operational discipline, KPIs, and transformation initiatives aligned to PE value-creation goals
Platform & Cloud Operations: Oversee uptime, reliability, cloud infrastructure, automation, and CI/CD across global SaaS environments
Strengthen monitoring, observability, capacity planning, and incident response
Ensure operations can scale to meet increased customer volume and global expansion
Technical Service & Delivery: Support enterprise customer implementations with robust deployment, integration, and environment management
Act as escalation point for technical blockers across delivery functions
Mature release management and environment strategy
Support & Service Management: Drive ITSM excellence across L2/L3 support teams
Implement SLAs, performance metrics, and continuous improvement cycles
Reduce operational risk through strong RCA and problem-management practices
Security, Risk & Compliance: Strengthen security posture across patching, access control, and vulnerability management
Ensure compliance with ISO/SOC standards and customer/regulatory expectations
Cross-Functional Partnership: Work closely with Product, Engineering, Customer Success, and senior leadership to align operations with growth plans
Provide strategic input into roadmap decisions based on operational insights
Requirements:
Proven success scaling a technology or SaaS business from ~€100m to €200m+ revenue
Deep experience in technical operations, DevOps/SRE leadership, cloud infrastructure, and SaaS reliability
Strong people leader who can upskill, structure, and motivate a sizeable team
Comfortable in PE-backed, high-growth, transformation environments
Highly structured, operationally disciplined, and able to impose clarity where processes are evolving