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Technical Operations and Technology Sr. Analyst

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Mastercard

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Location:
Colombia , Bogotá D.C.

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Mastercard Colombia Administradora (MCCA) is a regulated entity and a Large Value Payment System (LVPS) operating in the Colombian market. We are looking for the Technical Operations and Technology Lead, this role is critical to ensuring the stability, efficiency, and reliability of our daily operations, leveraging technology to deliver secure, high quality service to both internal and external clients. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and proactive mindset.

Job Responsibility:

  • Define, communicate, and monitor MCCA’s strategic planning (objectives, KPIs, programs, and initiatives), aligned with the parent company’s pillars
  • Lead and oversee the execution of the organizational strategy, ensuring measurable and timely outcomes
  • Define, execute, and monitor the budget for Operations and Technology
  • Ensure the continuous and correct operation of transaction authorization, clearing, and settlement processes among participants
  • Execute and oversee same day clearing and settlement processes
  • Perform proactive, detailed monitoring of daily operations, generating insights and recommendations for optimization
  • Develop, communicate, and implement the IT strategy, including policies, standards, tools, and performance indicators
  • Ensure availability, reliability, and maintenance of core systems, terminals, and infrastructure
  • Manage required system, messaging, and documentation changes, internally or with external providers
  • Provide high quality internal and external customer service, addressing inquiries, requests, and incidents
  • Identify and manage client needs related to service channels and products
  • Prepare and present operational performance reports, channel availability, and transaction volumes to the Operations and IT Committees
  • Ensure compliance with Business Continuity and Information Security Responsibility Standards
  • Guarantee that continuity and emergency plans are developed, tested, and executed to restore operations within defined timeframes

Requirements:

  • Bachelor’s degree in Systems Engineering, Electronic/Electrical Engineering, Telecommunications, or related fields
  • Preferred specialization in Project Management, Business Management, IT Management, Telecommunications, or Software Development
  • Information security training
  • Certifications such as ITIL, COBIT, PMP are highly valued
  • Action-oriented and results-driven, with a strong sense of ownership and accountability
  • Strong problem-solving skills, with an innovation mindset and focus on continuous improvement
  • Agile and adaptable, comfortable operating in dynamic and regulated environments
  • Client-centric, with experience delivering high-quality service in critical operations
  • Operating systems and information systems
  • Networks and telecommunications
  • Systems analysis, databases, and standards/procedures
  • English proficiency B2 or higher
  • Knowledge of the payments ecosystem is a strong plus
  • Advance professional experience in systems and operations roles, preferably in the financial sector
  • Proven experience developing technology solutions aligned with business strategy
  • Experience designing and executing IT strategic plans in regulated environments
  • Application and CV in English are required

Nice to have:

  • Preferred specialization in Project Management, Business Management, IT Management, Telecommunications, or Software Development
  • Certifications such as ITIL, COBIT, PMP are highly valued
  • Knowledge of the payments ecosystem is a strong plus

Additional Information:

Job Posted:
March 20, 2026

Expiration:
March 31, 2026

Employment Type:
Fulltime
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