Technical Operations Analyst

• Oversee recurring operational activities that keep the team organized, aligned, and moving forward on priority work
• Develop, maintain, and refine documentation, procedures, and governance materials to improve consistency and team effectiveness
• Partner with stakeholders across business and technical groups to coordinate deliverables, resolve blockers, and support smooth execution
• Track operational metrics, dashboards, and reporting to provide visibility into performance, risks, and progress
• Help identify process gaps and recommend improvements that reduce inefficiencies and strengthen operational controls
• Support management of operational initiatives by balancing short-term assignments with longer-running efforts across the team
• Contribute to risk awareness by monitoring operational issues and helping maintain sound reporting and control practices
• Assist with budget-related tracking, coordination activities, and other administrative operations that support team objectives

• 3+ years of experience in business analysis, technical operations, or a related operational support role
• Demonstrated success improving processes and bringing structure to ambiguous or changing work environments
• Experience collaborating across multiple functions and building productive working relationships with diverse stakeholders
• Strong organizational and execution skills with the ability to manage parallel assignments and shifting priorities
• Familiarity with operational dashboards, metrics, reporting, and governance practices
• Working knowledge of operational controls, risk management, and procedure development
• Background in the insurance industry, preferably within life insurance, is preferred
• Clear communication skills with the ability to document processes and coordinate effectively across teams

Background in the insurance industry, preferably within life insurance, is preferred

• Medical
• Vision
• Dental
• Life and disability insurance
• 401(k) plan