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Helpcare AI Logo Helpcare AI · IT - Software Development

Technical Operations & AI Automation Engineer

Thailand, Bangkok · Job Posted May 16, 2026
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Job Description

Peakflo is a rapidly growing Agentic AI company. We are revolutionizing the way global finance teams work with our cutting-edge agentic workflows, and we are actively seeking exceptional professionals across diverse disciplines to champion this transformation, uniting multidisciplinary expertise to propel our global strategic vision. Our Growth Story: Peakflo is backed by top-tier global accelerators and investors. We are proud alumni of the prestigious Y-Combinator (W22) and the Google AI Accelerator. Our momentum and impact have been recognized globally by top tech and finance publications. Our Culture: We believe in building a vibrant, high-performance culture that rewards curiosity, ownership, and innovation. Our team spans the globe, and we love coming together to solve hard problems and celebrate our wins.

Job Responsibility

  • L2 Investigation & Incident Response: Own escalated production issues, database anomalies, failed transactions, data corruption, ghost records
  • Deep-dive PostgreSQL/MongoDB query analysis: explain plans, slow query logs, lock contention, index misuse
  • Triage and resolve payment failures across Southeast Asian rails, PSP integrations, and reconciliation gaps
  • Lead complex data migrations: schema changes, multi-tenant data moves, backfills with zero data loss
  • Write post-mortems and build runbooks
  • AI-Powered Automation: Build internal AI agents and tools that automate repetitive investigation and support workflows
  • Deploy LLM-powered diagnostics: log summarization, anomaly detection, automated root cause drafts
  • Instrument production systems with observability tooling
  • Identify any task done manually more than twice and automate it
  • Platform & Developer Tooling: Build and maintain CLI tools, internal dashboards, and scripts
  • Manage CI/CD pipelines and deployment workflows
  • Contribute to GCP infrastructure upkeep: IAM, secret management, container deployments via Docker/K8s
  • Partner with core engineering on ERP integrations (NetSuite, Xero) and payment provider onboarding

Requirements

  • 2+ years of hands-on experience in technical operations, backend engineering, or DevOps
  • Real fluency with PostgreSQL and/or MongoDB: you can read an explain plan and know what to do with it
  • Experience debugging payment flows, reconciliation failures, or financial data pipelines
  • Strong Python and bash scripting — you automate as a reflex, not an afterthought
  • Comfortable owning ambiguous, high-pressure incidents with limited documentation
  • Experience with Southeast Asian payment providers (GrabPay, PayNow, PromptPay, Xendit, etc.)
  • Practical use of AI coding agents (Claude Code, Cursor, Copilot) in day-to-day engineering work
  • LLMOps exposure: deploying, monitoring, or routing LLM APIs in production
  • Background in fintech, B2B SaaS, or finance operations tooling
  • Familiarity with NetSuite, Xero, or other ERP integrations

Nice to have

  • Experience with Southeast Asian payment providers (GrabPay, PayNow, PromptPay, Xendit, etc.)
  • Practical use of AI coding agents (Claude Code, Cursor, Copilot) in day-to-day engineering work
  • LLMOps exposure: deploying, monitoring, or routing LLM APIs in production
  • Background in fintech, B2B SaaS, or finance operations tooling
  • Familiarity with NetSuite, Xero, or other ERP integrations

What we offer

  • Competitive compensation package
  • Comprehensive health and wellness benefits
  • Direct access to leadership — you'll work closely with the CTO from day one
  • Collaborative and innovative work environment
  • Flexible work hours and remote work options
  • A platform with real engineering depth — payments, AI agents, ERP integrations, multi-tenant SaaS
  • The opportunity to automate an entire operations function from the ground up
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