Technical Onboarding Manager Job at Rackspace (Gurgaon)

Manager, Technical Account Management

In this role you will lead a team of Technical Architects who serve as the bridg...

Location

United States , New York

Salary:

230000.00 - 260000.00 USD / Year

Hightouch

Expiration Date

Until further notice

Requirements

3-5 years of people management experience, preferably leading technical customer-facing teams
Proven track record of building and scaling high-performing teams in fast-growing environments
Experience developing talent and creating career growth paths for technical professionals
Strong coaching and mentorship abilities with a focus on both technical and soft skill development
8-10 years of experience in client-facing and/or technology-focused roles combining business acumen with technical expertise
Deep understanding of enterprise software implementations, APIs, databases, and data integration systems
Experience with customer success methodologies, metrics, and best practices
Proven ability to manage complex technical projects with multiple stakeholders
Exceptional communication and presentation skills with ability to influence at all organizational levels
Strong analytical and problem-solving abilities with a data-driven approach to decision making

Job Responsibility

Build, hire, and develop a high-performing team of Technical Architects focused on our largest Enterprise customers
Provide mentorship, coaching, and career development opportunities for team members
Establish team goals, performance metrics, and accountability structures that drive customer success outcomes
Foster a culture of continuous learning and technical excellence within the team
Drive retention and expansion strategies for our largest Enterprise customers in partnership with Sales leadership
Develop and implement scalable processes for customer onboarding, success planning, and expansion
Analyze customer health metrics and develop proactive intervention strategies
Ensure consistent delivery of technical expertise and guidance across all customer engagements
Maintain deep technical knowledge of Hightouch's platform and stay current with product developments
Establish technical best practices and standards for customer implementations

What we offer

Meaningful equity compensation in the form of ISO options
Offer early exercise and a 10 year post-termination exercise window

Fulltime

Technical Account Manager

Our Technical Account Managers play a crucial client-facing role to drive adopti...

Location

Spain

Salary:

Not provided

Maisa

Expiration Date

Until further notice

Requirements

Strong demonstrable experience managing enterprise technology implementations
Proven experience leading customer onboarding, training programs, and change management initiatives at scale
Strong program management capabilities, including coordinating parallel workstreams, dependencies, and stakeholder management from technical teams to C-suite
Solid technical knowledge across modern cloud infrastructure and software technologies (AWS, Azure, Kubernetes, CI/CD, REST APIs) from either commercial experience or a Bachelor's degree in Computer Science, Information Systems, or related field
Demonstrable experience leading discovery processes and process mapping using various frameworks and methodologies
Excellent communication and documentation skills with the ability to present complex technical ideas and AI automation solutions to both technical and non-technical stakeholders
Business proficiency in Spanish and English
Ability to travel up to 25% of the time

Job Responsibility

Lead enterprise-wide platform rollouts across multiple customer departments, managing parallel implementation streams, comprehensive project plans, milestones, and resource requirements
Coordinate customer onboarding activities, including technical setup, process discovery and mapping, user training, and knowledge transfer
Establish and track KPIs and success metrics for each deployment phase, providing regular status updates to internal and customer executive stakeholders
Identify and mitigate implementation risks through proactive program management
Develop scalable training programs and materials to drive customer self-sufficiency and adoption through change management best practices
Build and maintain a use case repository to track implementation progress, measure success, and identify expansion opportunities
Serve as the primary point of contact for technical and operational issues during implementation
Facilitate cross-functional collaboration between customer teams and Maisa AI resources, driving stakeholder engagement

Fulltime

Technical Account Manager

As a Technical Account Manager, you will become the bridge between Hightouch and...

Location

Salary:

160000.00 - 230000.00 USD / Year

Hightouch

Expiration Date

Until further notice

Requirements

5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
Excellent project management and communication skills
Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, reporting tools, etc.)
Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
Ability to collaborate cross functionally with different teams and types of people
Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease

Job Responsibility

Responsible for the retention and expansion our largest Enterprise customers
Work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
Deliver a timely and organized onboarding for customers through effective project management
Ensure customers see the full value in Hightouch’s products
Advise on technical best practices
Provide customers with clear proactive technical guidance and expertise across all our products
Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level

What we offer

Meaningful equity compensation in the form of ISO options
Offer early exercise and a 10-year post-termination exercise window

Fulltime

Manager Technical Accounts

The Manager Technical Accounts role at CleverTap involves providing technical so...

Location

India , Gurugram

Salary:

Not provided

CleverTap

Expiration Date

Until further notice

Requirements

3-6 years of experience in Technical Support/Technical Account management/Technical Onboarding role
Excellent communication (written and verbal skills), able to take complex technical ideas and translate them to non-technical stakeholders to achieve the desired outcome
Work internally to drive teams in order to create workable solutions for the client
Experience with mobile development - any of the following Android, iOS, React Native
Experience with web development

Job Responsibility

Providing complete technical solutions to the customers for CleverTap product integration with the customer's system
Health checks for all existing issues of their quota of customers
Customer calls in order to understand and solve their problems and use cases
Liaise with internal teams in order to resolve issues or create solutions in order to drive adoption
Partnering with the Customer Success Team, to own the relationship with customers’ technical team for the assigned accounts
Assist with product integration, provide solutions to implement Use Case, ensure performance and data sanity
Attend customer queries, inquiries, tickets and resolve them to enable usage of CleverTap product by the client through the complete lifecycle
Participate in technical discussions with the customer to identify use cases, technical enhancements in the product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)
Document technical requirements create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes

What we offer

Be a part of a global growth stage startup
Work in a fast-paced, dynamic environment where your contribution matters
You are passionate about technology and its impact on the high growth mobile technology space
Innovate at scale, with learning opportunities
Be a part of a global category creator - hyper growth B2B SaaS startup
Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
Accountability and driving outcomes is the key to success
Your career here is limited by you and nothing else
Teamwork trumps individual success
You are passionate about experience technology and its impact on enabling growth

Fulltime

Manager Technical Accounts

The Manager Technical Accounts role at CleverTap involves providing technical so...

Location

India , Bangalore

Salary:

Not provided

CleverTap

Expiration Date

Until further notice

Requirements

3-6 years of experience in Technical Support/Technical Account management/Technical Onboarding role
Excellent communication (written and verbal skills), able to take complex technical ideas and translate them to non-technical stakeholders to achieve the desired outcome
Work internally to drive teams in order to create workable solutions for the client
Experience with mobile development - any of the following Android, iOS, React Native
Experience with web development

Job Responsibility

Providing complete technical solutions to the customers for CleverTap product integration with the customer's system
Health checks for all existing issues of their quota of customers
Customer calls in order to understand and solve their problems and use cases
Liaise with internal teams in order to resolve issues or create solutions in order to drive adoption
Partnering with the Customer Success Team, to own the relationship with customers’ technical team for the assigned accounts
Assist with product integration, provide solutions to implement Use Case, ensure performance and data sanity
Attend customer queries, inquiries, tickets and resolve them to enable usage of CleverTap product by the client through the complete lifecycle
Participate in technical discussions with the customer to identify use cases, technical enhancements in the product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)
Document technical requirements create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes

What we offer

Be a part of a global growth stage startup
Work in a fast-paced, dynamic environment where your contribution matters
You are passionate about technology and its impact on the high growth mobile technology space
Innovate at scale, with learning opportunities
Be a part of a global category creator - hyper growth B2B SaaS startup
Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
Accountability and driving outcomes is the key to success
Your career here is limited by you and nothing else
Teamwork trumps individual success
You are passionate about experience technology and its impact on enabling growth

Fulltime

Onboarding Manager

As an Onboarding Manager you will be responsible for smooth onboarding of new cu...

Location

Bulgaria , Sofia

Salary:

Not provided

CleverTap

Expiration Date

Until further notice

Requirements

Hands On knowledge of working with Mobile technologies/ Platforms (Android, iOS, Hybrid), Web Technologies, APIs & Integration Techniques
Project Management, Technical Problem Solving
Understanding of Business process,Software design and deployment, Database concepts
Understanding of Project Management methods & tools.

Job Responsibility

Ensure smooth and fast onboarding of the customers to CleverTap by successful implementation of the CleverTap Platform with focus on reducing the “Time to Value” (TTV)
Work closely with the designated Customer Success Manager from CleverTap, and at times work in individual capacity, to build relationships, educate, guide and train the customers Business Users, Developers and other technical stakeholders through the implementation process and successful 'Go Live.'
Act as a product consultant to your customers: Help define technical solutions to implement customers business use cases, assist with techno-functional knowledge around product integration, troubleshooting, conduct technical audits & reviews to ensure adherence to Clevertap guidelines, quality, performance and data sanity
Participate in technical discussions with the customer to identify use cases, technical enhancements required in the Clevertap product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)
Document technical requirements, create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes

What we offer

Be a part of a global growth stage startup
Work in a fast-paced, dynamic environment where your contribution matters
You are passionate about technology and its impact on the high growth mobile technology space
Innovate at scale, with learning opportunities
Be a part of a global category creator
hyper growth B2B SaaS startup
Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
Accountability and driving outcomes is the key to success
Your career here is limited by you and nothing else
Teamwork trumps individual success

Fulltime

Technical Program Manager - Ecosystem Data Operations

The Technical Program Manager plays a pivotal role in ensuring the highest quali...

Location

United States , Seattle

Salary:

124000.00 - 150000.00 USD / Year

Truveta

Expiration Date

Until further notice

Requirements

5+ years technical program/project management delivering cloud data services or platform integrations
3–5+ years working with healthcare data (EHR, clinical warehouses, or claims) and familiarity with clinical workflows
Strong program discipline: ADO / work-back planning, risk management, stakeholder communication, and change control
Comfortable in product/ops environments: translating product requests into ops changes and vice-versa
Experience in a startup environment, especially with the ability to be comfortable (and thrive) with uncertainty and operate independently
Excellent verbal and written communication
ability to run technical working sessions and executive updates

Job Responsibility

Lead data onboarding engagements
Serve as the external facing technical partner
Own operations & continuous improvement
Communication & visibility
Be the “voice of the member” within Truveta
The team, the team, the team

What we offer

Comprehensive benefits with strong medical, dental and vision insurance plans
401K plan
Professional development & training opportunities for continuous learning
Work/life autonomy via flexible work hours and flexible paid time off
Generous parental leave
Regular team activities (virtual and in-person)
Additional compensation such as incentive pay and stock options

Fulltime

Principal Product Manager, Confluence Onboarding

We are seeking a Principal Product Manager to lead the Confluence Onboarding exp...

Location

United States

Salary:

161100.00 - 252625.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

7+ years in product management
at least 3 years in SaaS Activation/Onboarding, Consumer, or E-Commerce roles
strong analytical skills
experience with product analytics, experimentation, and data-driven decision making
proficiency in using prototyping AI tools to rapidly test and validate onboarding concepts and flows
strong written communication skills
experience onboarding technical and business user personas in B2B SaaS
familiarity with Atlassian products or similar collaboration platforms

Job Responsibility

Define the onboarding strategy for new Confluence admins across acquisition and cross-sell journeys
deeply understand jobs-to-be-done for both technical and business user admins as they set up Confluence for the first time
shape the first-time admin experience: landing users into the right product areas, tailoring guidance, and removing friction
partner closely with Design and Research to develop empathetic, intuitive experiences that balance user needs with business goals
collaborate with Marketing, Core Product, and Growth teams to ensure onboarding connects seamlessly with upstream acquisition and cross-sell motions
work with Engineering and Data Science to define metrics, run experiments, and measure success of onboarding flows
drive alignment across Atlassian to deliver a cohesive, value-driven admin journey

What we offer

health and wellbeing resources
paid volunteer days

Technical Onboarding Manager

Rackspace

Location:
India , Gurgaon

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 05, 2026

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