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Creandum Logo Creandum · IT - Software Development

Technical Onboarding Engineer

India · Job Posted February 17, 2026
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Job Description

Neo4j Technical Onboarding Engineers play a critical role in supporting our customers, early in their Neo4j journey, to ensure the success of their project. As a Technical Onboarding Engineer, you will lead new customers from signed contracts to getting them started on planning all aspects to build a production-ready Neo4j environment. You’ll provide guidance on critical aspects of their project (cloud provisioning, security, networking, data import, app integration) along with enablement (workshops, docs, handover). You will shape onboarding plans aligned to our onboarding tiers, orchestrate delivery across workstreams, and ensure a predictable time‑to‑value - partnering closely with Professional Services and Cloud Operations teams. For AuraDB customers, you will leverage the service’s automation—provisioning, upgrades, and backups—while focusing on data modeling, connectivity, and application success. For self‑managed customers, you will apply infrastructure‑as‑code and platform engineering practices to deliver secure, resilient clusters.

Job Responsibility

  • Plan & Kickoff — drive technical discovery
  • confirm success criteria/KPIs
  • align on the onboarding plan, milestones, and risks
  • Facilitate with templates, planning & guidance
  • Environment Provisioning - Neo4j AuraDB tenants or Neo4j clusters in AWS/Azure/GCP
  • Environment Security —security groups, TLS/SSL, encryption at rest/in transit, and baseline hardening
  • Identity & Access —SSO (OIDC/SAML)
  • design RBAC groups
  • enforce least‑privileged access
  • Networking —IP allows lists
  • set up VPC/VNet peering or PrivateLink/Private Endpoint
  • Data Onboarding —bulk imports
  • simple transforms and validation
  • CDC/streaming for higher tiers
  • Application Integration — drivers
  • tune connection pooling, retries, and timeouts
  • Query Optimization - Cypher/query best practices
  • Observability & Operations — wire metrics/logs
  • alerts
  • backup/restore planning
  • Enablement & Handover —architecture diagrams, ADRs and a next‑step backlog
  • Continuous Improvement — capture lessons learned & evolve the onboarding playbook

Requirements

  • Customer‑facing delivery: clear communication, scoped planning, risk management, crisp documentation
  • Cloud: depth in at least one major cloud (AWS, Azure, or GCP) and familiarity with the others
  • IaC: Terraform as primary
  • Ansible or similar configuration tooling
  • Linux & containers: strong CLI
  • Kubernetes or managed container platforms a plus
  • Networking: VPC/VNet, routing, SG/NSG, peering, PrivateLink/private endpoints, DNS
  • Identity & security: SSO (OIDC/SAML), RBAC design, secrets management (e.g., AWS Secrets Manager, Azure Key Vault)
  • Data movement: bulk imports and at least one ETL/CDC tool or framework
  • App integration: experience with Neo4j drivers/SDKs, connection tuning, and performance troubleshooting
  • Neo4j or other graph database experience
  • Cypher query tuning
  • Observability: Grafana/Prometheus, CloudWatch/Cloud Logging, Datadog, or Splunk
  • CI/CD: GitHub Actions, GitLab CI, or Jenkins
  • release practices and environment promotion
  • Compliance/security exposure: SOC 2, GDPR, HIPAA
  • data residency patterns
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