Technical Officer

We are seeking a proactive and technically proficient Technical Officer to support our design and engineering teams. The successful candidate will manage service and incident tickets, analyse data, and validate reports related to vehicle campaigns. This role involves utilising ticket management systems to track and resolve service requests, monitoring incident tickets through to resolution, and employing analytical tools, including SQL queries, to identify root causes of anomalies or trends. Advanced skills in Microsoft Excel—such as Power Query, Power Pivot, and Power Automation—are essential for manipulating cloud-based data. The role requires effective collaboration with project quality, management, and engineering teams to ensure transparency and timely resolution of concerns. Providing technical support to an offshore call centre team is also a key responsibility. This position demands excellent communication skills, the ability to prioritise and manage multiple projects simultaneously, and a self-motivated, adaptable approach to working hours and practises.