Technical Medical Claims Manager - Travel

Join Our Team as a Technical Claims Manager! We are thrilled to announce an exciting opportunity for a Technical Claims Manager. Reporting directly to the Head of Technical Claims, this role will primarily focus on overseeing and managing high-value medical claims handled by a third-party provider. Your responsibilities will include advising on and approving these large claims, as well as performing regular reviews and checks on the third-party claims handler to ensure excellent customer service and effective claims cost management. Additionally, you will provide technical claims support to our in-house claims team, so a solid understanding of travel products is essential. We are looking for a candidate with prior experience in managing similar claims, preferably in the travel medical assistance sector. You should be an ambitious and enthusiastic individual, capable of working independently while also sharing your expertise with others. The claims environment is fast-paced, requiring quick decision-making on complex claims. Comfort in swiftly establishing the facts of each case is crucial for effective outcomes. This is an exciting time for our travel claims operation, as we are experiencing growth. Your role will be pivotal in ensuring strong controls and oversight for our highest-risk claims, ultimately leading to positive customer outcomes and effective cost management. We are transitioning to a hybrid working model that blends office and remote work. While we prioritise finding the right candidate with the necessary skills and experience, we are open to discussing a flexible arrangement that balances time in our Cardiff office with remote work options.