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This role is part of our Experience & Engineering team based in Rotterdam and Amsterdam. We combine our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients like Action, Bolia, Inter Milan, Danish Cancer Society and many more. Good understanding of processes required to build a digital experience are a must. You’ll be part of our CRM Practice, consisting of CRM Engineering (your team), CRM Strategy, and CRM Activation. Together, we design, build, and bring customer journeys to life, combining strategy, technology, and execution to create meaningful, scalable customer experiences. Here, we combine future-ready technology with thoughtful design to create digital experiences that build long-lasting relationships for brands like GANT, Inter Milan, bol.com and Just Eat Takeaway. In this role, you’ll build the technical engine behind CRM strategies, enabling personalised, automated customer journeys across channels for leading brands.
Job Responsibility:
Translate lifecycle and campaign requirements into technical solutions
Build and maintain CRM automations, workflows, and journey logic
Configure marketing automation platforms
Set up data structures, segmentation, and triggers for CRM journeys
Develop integrations like API connections and out of the box connectors
Troubleshoot issues and optimize CRM platform performance
Work together with CRM Solution Architects on larger CRM implementations
Document solutions and follow technical best practices and governance
Requirements:
2–4 years of experience in CRM engineering, marketing automation, or a related technical role
Hands-on experience with one or more CRM platforms (like Salesforce Marketing Cloud, Bloomreach, Adobe Campaign, Microsoft Dynamics, SAP Emarsys etc.)
Basic knowledge of SQL, scripting, APIs, or structured data formats (JSON)
A problem-solving mindset and genuine curiosity about how systems work
Comfort working independently on smaller projects, and collaboratively on larger ones
Comfortable being client-facing and explaining technical topics clearly
Thrive in a fast-paced agency environment with a high level of autonomy
What we offer:
A flexible, hybrid working policy (2-3 days from the office, depending on location)
Opportunity to work from abroad for 13 weeks a year
DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs
Contribution to your health through the OpenUp platform