Technical Manager Job at JLL (Singapore)

Job Description

To supervise 1 on-site technician while ensuring seamless facility operations across the single floor office and maintaining regular coordination and reporting with the client’s Engineering team based in Hong Kong. This role serves as the operational leader responsible for task prioritization, quality control, vendor coordination, and escalation management—delivering exceptional occupant experiences while maintaining operational continuity and rigorous safety standards in a fast-paced professional environment.

Job Responsibility

Supervise and coordinate on-site technician and third party vendors to efficiently complete daily facility operations
Execute task prioritization, resource allocation, and timeline management
Ensure quality control and work verification across all maintenance activities
Provide immediate escalation of complex issues requiring specialized expertise or additional resources
Respond promptly to reactive maintenance requests including furniture repairs, equipment malfunctions, and urgent facility issues
Orchestrate third-party subcontractor coordination for break-fix maintenance, specialty tasks, and complex repairs
Coordinate furniture and equipment adjustments including desk repairs, pedestal relocations, chair repairs, and workstation reconfigurations
Manage meeting room setup and breakdown services including furniture arrangement, technology equipment setup, event support coordination, and room restoration
Record and document all reactive maintenance activities, tracking root causes, response times, and resolution outcomes
Analyse maintenance trends and patterns to identify recurring issues, opportunities to reduce downtime, and gaps in on-site material/spare parts readiness
Review reactive maintenance data to identify missed or inadequate preventive maintenance scope, and recommend PPM improvements based on lessons learned
Maintain comprehensive documentation of all facility activities with detailed work order coordination
Document photographic evidence of before and after conditions and material usage tracking
Generate trend analysis reports identifying recurring issues, resource planning requirements, and continuous improvement recommendations
Execute comprehensive reporting including weekly summary reports highlighting key findings, trends, and facility improvement recommendations
Maintain and regularly update asset lists including spare parts list, MEP equipment list, and tool inventory
Conduct and document daily facility patrols, identifying issues and reporting repair plans to client with recommended priorities and timelines
Establish and maintain clear communication channels for routine reporting and emergency escalation
Serve as on site liaison between occupants, building management, and service providers
Execute immediate notification protocols for critical issues affecting safety, security, or business operations
Coordinate with building management for access control requirements, elevator usage for material transport, after-hours work scheduling, and compliance with building policies
Ensure 100% completion of daily inspection requirements with standardized procedures across all office areas and space types
Implement service quality standards maintaining professional interactions, minimal business disruption, and adherence to safety protocols
Support facilities management with trend analysis, identification of recurring issues requiring preventive measures, and budget forecasting

Requirements

Minimum 3-5 years experience in commercial facility management with team supervision responsibilities
General understanding of Building Services systems including HVAC, electrical, plumbing, and mechanical systems with troubleshooting experience
Familiarity with Building Management Systems (BMS) or facility monitoring platforms is preferred
Experience managing technology-focused work environments or trading firms strongly preferred
Proven track record supporting high-performance professional environments with emphasis on employee comfort and operational efficiency
Experience with critical infrastructure rooms or mission-critical facility operations
Demonstrated success managing vendor ecosystems and service delivery in demanding, detail-oriented professional settings
Strong leadership capabilities with experience in task prioritization, resource allocation, and quality control verification
Technology systems familiarity and documentation capabilities for comprehensive reporting and record keeping
Experience supporting innovative workplace environments that balance productivity with employee wellbeing
Exceptional communication and interpersonal skills with ability to manage complex stakeholder relationships
Proactive mindset with bias for action and continuous improvement
High emotional intelligence and adaptability in dynamic, high-stakes environments
Professional customer service excellence and ability to maintain confidentiality of facility information

Nice to have

Familiarity with Building Management Systems (BMS) or facility monitoring platforms
Experience managing technology-focused work environments or trading firms

JLL - All Job Offers

Select Country

Technical Manager

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?