Technical Manager Jobs

Technical Manager

Admiral Group Plc

Location:
United Kingdom , Cardiff

Category:
Insurance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Admiral Business sit within the Admiral Group, and are the experts in business insurance, offering SME insurance for tradespeople, professionals, and couriers. They build products and services that put their customers’ first, combining agility with reliability to deliver innovative products and superior customer experience to the under-served SME market across the UK. We’re looking for a Technical Manager to join our Admiral Business Claims team. This is a key role requiring deep technical expertise and experience in managing complex commercial insurance claims.

Job Responsibility:

Overseeing the claims handling of our highest value bodily injury claims
Providing support and direction to our supply chain
Developing & maintaining our relationship with EUI’s Claims Department, ensuring Admiral Business benefits from EUI’s market-leading capabilities
Claim reviewing & auditing support
Supporting our supplier relationship management & procurement activities, where specific expertise or advice is required
Travel, including supplier & broker visits will be required
Using MI & data to assess performance, identify opportunities for improvement and/or issues that require intervention
Seek ways to improve innovation in processes, reduce costs, manage and reduce risk and stimulate performance improvement
Designing solutions that develop great customer outcomes whilst contributing to efficient loss ratio results
Direct, hands-on claims & complaint handling, where required
Provide referral advice and action plans to claims handlers, following up to ensure all relevant points are complete
Maintain market awareness of the commercial claims market and associated categories
Contribute to the cultivation of technical expertise within the department by taking part in training, coaching and other development activities for members of the Admiral Business Claims department

Requirements:

Proven expertise in one or more of the specialist areas outlined below
Handling bodily injury claims, including cases valued in excess of £1m
Managing liability claims, including EL/PL and road traffic incidents
Experience with litigation processes
Resolving complex indemnity queries
Supply chain management, particularly for complex and high-value claims
In-depth knowledge of insurance principles, risk management, and claims handling
Strong understanding of regulatory and legislative requirements
Exceptional analytical skills with the ability to interpret complex data and drive decisions
Experience in training and coaching, supporting team development and technical growth

Nice to have:

Professional qualifications such as ACII, FCII, CILA equivalent, or relevant legal credentials
Outstanding organisational and time management skills, able to prioritise effectively
Excellent written and verbal communication skills, with attention to detail
Highly detail-oriented and committed to accuracy
Proficient in risk assessment and mitigation strategies
Strong literacy and numeracy skills to support data-driven decision-making

What we offer:

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
You also have the option to buy or sell up to an additional five days of annual leave
Eligible for up to £3,600 of free shares each year after one year of service
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Annual Holiday Allowance
Flexible Working
Simply Health
Private Health Cover
Critical Illness Cover

Additional Information:

Job Posted:
December 28, 2025

Employment Type:

Fulltime

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