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Join our Technical Support team and collaborate with global colleagues across Etex. As a Technical Leader, you will play a key role in resolving daily customer enquiries and providing expert guidance. Working closely with Sales, Customer Service, and Brand Managers, you’ll contribute to customer experience projects requiring technical input. You will also stay ahead of regulatory developments and industry trends to support ongoing technical, product, and marketing initiatives.
Job Responsibility:
Lead the development of Viriform technical support for engineers, installers, detailers, and fabricators
Support the launch and promotion of our new purlin offering to the market
Develop and maintain the technical library, ensuring details and specifications are accurate and aligned with market expectations
Collaborate with the Brand Manager on projects requiring technical input, including product literature, website content, and technical applications
Prepare technical content for marketing initiatives such as blogs, CPDs, and other educational materials
Monitor regulatory changes and industry trends, providing technical training to marketing and sales teams as needed
Deliver technical and practical demonstrations to students, architects, and roofing contractors occasionally
Provide day-to-day support within the technical team for customer and internal technical enquiries
Undertake additional duties as reasonably required, including participation in weekend trade shows and other events
Requirements:
Experience in a similar technical manager level position within the construction industry
Strong leadership skills and ambition to create a top-class technical team
Ability to identify and introduce new initiatives and efficiencies across the department
Proven ability of improving customer experience within an organisation through technical developments
Interpersonal, communication and organisation skills with excellent attention to detail
Presentation skills
What we offer:
Our culture – we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people
Our ‘Road to Sustainability 2030’ is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions
We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination
Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work (depending on the role)