CrawlJobs Logo
Rackspace Logo Rackspace · IT - Administration

Technical Manager (Backup)

India, Gurgaon · Job Posted December 11, 2025
Apply Position
Job Link Share

Job Description

Backup Technical Manager with a strong background in Rubrik technologies to lead a high-performing team delivering FANATICAL support. This role requires a proven leader who can mentor, motivate, and strategically guide a Rubrik-focused support team, while driving process improvements and customer success globally. The manager will act as a bridge between technical delivery and business outcomes, ensuring customer escalations are handled with expertise and professionalism.

Job Responsibility

  • Build, lead, and mentor a motivated team specialising in Rubrik backup, recovery, and cyber-resiliency solutions
  • Manage customer escalations specific to Rubrik/Backup Technology environments and ensure timely resolution of critical incidents
  • Partner with global stakeholders (CSMs, LE, Account Management) to align Rubrik service delivery with business outcomes
  • Drive process optimisation and workflow improvements in backup support operations
  • Encourage leadership development within the Rubrik/Backup support team
  • Focus on customer experience (CSAT, NPS) as key success measures for Rubrik engagements
  • Represent the Rubrik function with other global technical teams including FLR, Infrastructure Services, OS-Windows, Maintenance, and Productivity
  • Lead strategic programs focused on Rubrik scalability, optimisation, and efficiency
  • Provide strategic direction (12–18 months outlook) on Rubrik/Backup support operations and customer engagement
  • Manage and optimise an enterprise Rubrik support budget

Requirements

  • 15 years of professional experience
  • 5–7 years of people management experience in a technology-based, service-oriented industry
  • 3+ years of hands-on experience managing Rubrik/Backup support operations, escalations, or large-scale Rubrik deployments
  • Demonstrated ability to consistently deliver FANATICAL support in Rubrik customer engagements
  • Strong working knowledge of Rubrik platform administration, backup/recovery workflows, and cyber-resiliency practices
  • Familiarity with Rubrik integrations (VMware, Cloud, SaaS workloads)
  • Excellent problem-solving and incident management skills in Rubrik environments
  • Strong stakeholder management with the ability to influence and collaborate across functions
  • Excellent organisational, leadership, and decision-making abilities
  • Ability to balance strategic Rubrik/Backup initiatives with day-to-day operational management
  • Strong communication skills with the ability to explain Rubrik technical concepts to both technical and non-technical audiences
  • Bachelor’s degree in Business or Technology-related field OR Graduation (10+2+3) with equivalent professional experience

Nice to have

  • Rubrik Cyber Resiliency Specialist (RCRS)
  • Rubrik Certified System Administrator (RCSA)
  • ITIL Certification
Rackspace - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Technical Manager (Backup)

8 matching positions

Technical Engagement Manager / Account Manager

The Technical Engagement Manager (TEM) plays a key role in the delivery of clien...
Location
Location
United States , New York
Salary
Salary:
150000.00 - 180000.00 USD / Year
evolutioniq.com Logo
EvolutionIQ
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years experience in account and project management, with a proven track record of delivering solutions while meeting external client deadlines
  • Ability to balance client needs with budget and capacity
  • Effective communication skills across teams with both technical and non-technical people
  • along with strong ability to communicate complex problems
  • Proficiency in data analysis and manipulation with Excel and other analytical tools
  • Background working with data, as an analyst, consultant, or in a client management capacity
  • Extreme self-starter and self-motivator, holds self to extremely high standards, and inspires others to do the same
  • Ability to handle the ups and downs of early startup life
  • Enthusiasm for team work and pair work
  • Kind, empathetic, polite and professional
Job Responsibility
Job Responsibility
  • Provide quality technical & business service delivery for a select group of clients, provide backup support to Senior TEM’s on top-tier client accounts as needed. Ensure that we are tracking towards client renewal or expansion
  • Provide day to day project management and delivery of EvolutionIQ solutions for clients throughout the engagement lifecycle, ensuring delivery meets customer requirements on time
  • Participate in internal & customer-facing conference calls, demonstrations, and presentations. Advocate for the client and provide an “outside in” perspective
  • Support other business and operational development initiatives, as required
  • Develop a good understanding of insurance claims data and EvolutionIQ’s solution capabilities
  • Weekly status updates and escalate project risks to clients and the delivery team
  • Document client business rules, requirements and processes and ensure proper configuration of the platform
What we offer
What we offer
  • Medical, dental, vision, short & long-term disability, life insurance and AD&D, and 401k matching
  • Additional family, wellness, and pet benefits
  • Paid time off and sick leave, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers)
  • Flexible schedule for new parents returning to work
  • Catered lunches, happy hours, pet-friendly spaces, and monthly technology stipend
  • $1,000/year for each employee for professional development
  • Opportunities for tuition reimbursement
  • Annual bonus plan
  • Company equity plan (RSUs)
  • Fulltime
Read More
Arrow Right

Technical Manager

The Technical Manager will lead the administration of Oracle, MS SQL Server, and...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of overall database administration experience
  • 3+ years in a lead or senior DBA role handling enterprise customers
  • Strong customer communication and stakeholder management skills
  • Ability to lead teams and manage shifts in a 24x7 environment
  • Excellent documentation, reporting, and presentation skills
  • Strong hands-on experience in: Oracle Database (11g/12c/18c/19c or higher)
  • MS SQL Server (2012–2022)
  • Open-Source DBs (PostgreSQL, MySQL, MariaDB)
  • Oracle RAC, ASM, Data Guard
  • SQL Server Always On AG, Failover Clustering
Job Responsibility
Job Responsibility
  • Act as Lead DBA for Oracle, MS SQL Server, and Open-Source databases in production and non-production environments
  • Manage customer SLA compliance and service stability
  • Manage Customer satisfaction and trust
  • Provide L3/L4 support for critical database issues and escalations
  • Fulltime
Read More
Arrow Right

Technical Manager for Oracle and MS-SQL Database Administration

The Technical Manager for Oracle and MS-SQL database administration is a pivotal...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of overall database administration experience
  • 3+ years in a lead or senior DBA role handling enterprise customers
  • Act as Lead DBA for Oracle, MS SQL Server, and Open-Source databases in production and non-production environments
  • Manage customer SLA compliance and service stability
  • Manage Customer satisfaction and trust
  • Strong customer communication and stakeholder management skills
  • Ability to lead teams and manage shifts in a 24x7 environment
  • Excellent documentation, reporting, and presentation skills
  • Provide L3/L4 support for critical database issues and escalations
  • Strong hands-on experience in: Oracle Database (11g/12c/18c/19c or higher)
Job Responsibility
Job Responsibility
  • Act as Lead DBA for Oracle, MS SQL Server, and Open-Source databases in production and non-production environments
  • Manage customer SLA compliance and service stability
  • Manage Customer satisfaction and trust
  • Provide L3/L4 support for critical database issues and escalations
  • Monitor and tune database performance (SQL tuning, indexing, memory, I/O)
  • Proactively manage capacity planning, growth forecasting, and optimization
  • Analyze trends and recommend improvements to ensure stability and scalability
  • Implement and manage database security and encryption
  • Plan and execute database upgrades and migrations across platforms
  • Perform pre-migration assessments, risk analysis, and post-migration validation
Read More
Arrow Right

Technical Presales Manager

Probrand is a proactive IT support provider based in Birmingham city centre. Wit...
Location
Location
United Kingdom , Birmingham
Salary
Salary:
40000.00 - 50000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong technical infrastructure background
  • Proven leadership and team management experience
  • Excellent communication and presentation skills
  • Highly organised with strong attention to detail
  • Ability to manage multiple priorities
  • Professional, self-motivated and adaptable
  • Full clean UK driving licence
  • Strong experience across Microsoft Ecosystem (Azure, Microsoft 365, Intune, Licensing, Hybrid environments, Server and Exchange migrations)
  • Strong experience across Networking (TCP/IP, DNS, DHCP, WAN/LAN design, VLANs, routing fundamentals, Firewalls, MPLS, SD-WAN, VPNs, Internet connectivity)
  • Strong experience across Virtualisation & Infrastructure (VMware vSphere, Hyper-V, SAN/NAS storage, High availability & disaster recovery, On-prem Windows Server & Active Directory)
Job Responsibility
Job Responsibility
  • Overall ownership and leadership of the Technical Presales department
  • Manage presales requests, workload planning and time allocation
  • Line management responsibilities including recruitment and performance management
  • Budget oversight and resource planning
  • Attend client and prospect meetings (virtual and onsite)
  • Identify customer technical and business requirements and design appropriate solutions
  • Produce proposals, technical documentation and scopes of work
  • Deliver internal and external technical presentations
  • Collaborate across teams to support product development and service improvement
  • Work to agreed KPIs and targets
What we offer
What we offer
  • 31 days’ holiday (including bank holidays)
  • Option to buy/sell annual leave
  • Life insurance
  • Employee Assistance Programme (24/7 support)
  • Benefits platform (retail, travel, gym discounts)
  • YuLife wellbeing app (virtual GP, will writing, medical second opinion)
  • Cycle to Work & Electric Car salary sacrifice schemes
  • Paid volunteer leave
  • Ongoing training and professional development
  • City centre office with onsite café, gym access, showers and secure bike storage
  • Fulltime
Read More
Arrow Right

Technical Ends Manager

The A&B EU CVO Ends Technical Manager is responsible for providing technical sup...
Location
Location
Italy , Cassolnovo
Salary
Salary:
Not provided
triviumpackaging.com Logo
Trivium Packaging
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Technical degree (BSc/MSc preferred, Mechanical Engineering)
  • Extensive training in component technologies and toolmaking
  • 5–10 years of manufacturing experience
  • Proven experience in process improvement
  • Fluency in English and local language
  • Autocad expert
  • Root-cause problem solving, analytical thinking, data-driven decision making, project management, strong communication skills
  • Motivation, responsibility, accuracy and reliability. Follow high standard projects
  • Ability to travel
Job Responsibility
Job Responsibility
  • Provide technical support for plant departments regarding technical problems and specific CAPEX/OPEX/CR/PPW projects
  • Define a roadmap to ensure competitiveness between Aerosol production sites, including equipment usage and metal specification optimization
  • Collaborate with TAM (technical account manager) on lacquering systems and backups
  • Initiate or execute design phases for CAPEX related to component manufacturing
  • Regularly visit ERF (Germany), SKR(Czech Republic), SUT (England) plants for technical alignment and opportunity identification
  • Deliver problem-solving training sessions
  • Support TAMs, CI, and Quality Control in claim management and best practice implementation
  • Optimize tooling supply strategy and validate alternative backups
  • Support the new Presses Department Manager at CVO
  • Fulltime
Read More
Arrow Right

Technical Sourcing Manager, Data Center Power

Meta is seeking an industry expert that develops disruptive strategies to optimi...
Location
Location
United States , Fremont
Salary
Salary:
208000.00 - 289000.00 USD / Year
meta.com Logo
Meta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BS in Electrical Engineering or related technical field or equivalent combination of education
  • 12+ years of technical experience in an engineering, product management, or supply chain organizations within data center providers, utilities, power electronics, or associated infrastructure-related industries
  • Experience with local grid optimization, modular & pre-fabricated build solutions, and energy storage and backup power solutions
  • Familiarity with electrical industry regulations and utility standards
  • Proven experience interfacing with and establishing technical relationships with management at suppliers or customers
  • Blend of technical, commercial and operational experience to understand the relationship between technical roadmap, demand/supply, negotiations
  • Knowledge of technology roadmaps and a proven pragmatic approach to influencing product roadmaps
  • Proven experience moving from strategy to execution and delivering results
  • Interpersonal and communication skills with experience influencing, negotiating, building consensus and making strategic decisions
Job Responsibility
Job Responsibility
  • Develop domain strategies to yield optimal economic and supply risk outcomes for technology infrastructure
  • Influence internal infrastructure product direction both commercially and technically to yield optimal data-driven results. Provide technical, supplier expertise and consulting to cross-functional partners for technology migration and lower TCO
  • Influence supplier technology roadmaps to ensure Meta’s architectural and technical requirements are met, in conjunction with a cross-functional team. Lead the creation and definition of future technology directions with cross-functional partners
  • Maintain current knowledge of the technology and industry trends for the relevant power technologies and perform competitive analysis on relevant products
  • Drive in-depth technical relationships with external partners at the leadership level, including fostering new relationships for Meta
  • Provide technical review and analysis, and responses to supplier proposals and RFx's. Resolve all technical queries arising from the quote process
  • Own technical expertise in supplier negotiations and provide review/input for product development including statement of work and master supply agreements
  • Develop supplier technical process improvement plans to improve quality, manufacturing scale, cost and time to deployment
  • Partner with other Meta orgs to represent Meta at industry events and forums
  • Ability to travel internationally to data center sites and meet with suppliers and industry partners
What we offer
What we offer
  • bonus
  • equity
  • benefits
Read More
Arrow Right

Technical Alignment Manager

The Technical Alignment Manager (TAM) is the primary technical advisor and clien...
Location
Location
United States , Dallas
Salary
Salary:
Not provided
zazz.io Logo
Zazz
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 4-6 years in MSP
  • Strong understanding of MSP operations, RMM/PSA workflows, and compliance frameworks
  • Hands-on with: NinjaOne RMM / PSA for monitoring and automation
  • Microsoft 365, Intune, Entra ID, Defender, Purview
  • Axcient x360Recover / x360Cloud for BCDR validation
  • Cynomi for vCISO and compliance posture tracking
  • Meraki Dashboard, Cisco VPN, IT Glue, Zoho Vault
  • Proficiency in PowerShell / Bash scripting for audit and automation tasks
  • Excellent communication, documentation, and client-presentation skills
Job Responsibility
Job Responsibility
  • Conduct quarterly technical and compliance reviews using NinjaOne, Intune, Defender, Axcient, Cynomi, and Purview
  • Audit client environments for patching, AV, backup, identity, and security gaps
  • Maintain and enforce Zazz’s technical standards and baselines across all clients
  • Collaborate with vCISO and delivery teams to address risks and track remediation
  • Present alignment reports and technology roadmaps during client review meetings (QBRs)
  • Act as the technical POC for clients, translating technical findings into business impact
  • Ensure documentation and evidence updates in IT Glue / Zoho Vault
  • Fulltime
Read More
Arrow Right

Technical IT Project Manager

GovCIO is currently looking for a Technical IT Project Manager for our Courts pr...
Location
Location
United States , San Antonio
Salary
Salary:
82000.00 - 130000.00 USD / Year
govcio.com Logo
GovCIO
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's with 2-5 years (or commensurate experience) IT project management experience
  • Full knowledge of the job
  • Moderate understanding of the general aspects of the job and its application
  • Provides solutions to a variety of technical problems of moderate scope and complexity
  • Contributes to the completion of milestones associated with specific projects
  • Experience working projects in technical IT large scale data center operations environment such as mass data storage (HP, Hitachi, EMC, etc.), event monitoring and management, library based backups (HP, Quantum, IBM, etc.), large blade server implementations (HP, Dell, Cisco, etc.) running VMware
  • Must have worked in and have a solid understanding of highly technical data center environments and equipment, be able to communicate and work with IT professionals doing systems engineering and administration in these environments
  • Experience with Microsoft Project and Microsoft Excel software
  • Experience developing project management standards, ensuring project management procedures are followed, and completing project documents
  • Experience overseeing, coordinating, and monitoring IT projects, ensuring projects are completed on time, within budget, and as planned
Job Responsibility
Job Responsibility
  • Provides leadership for IT software projects for all phases of the system development life cycle to include initiating, planning, controlling, executing, and closing
  • Responsible for translating requirements into workable tasks and for overseeing the development of proposed solutions to meet business needs and achieve customer acceptance
  • Supports multiple projects simultaneously in a deadline driven process, builds and manages client relationships, negotiates Service Level Agreements with customers and design services with agreed Service Level targets
What we offer
What we offer
  • Employee Assistance Program (EAP)
  • Corporate Discounts
  • Learning & Development platform, to include certification preparation content
  • Training, Education and Certification Assistance*
  • Referral Bonus Program
  • Internal Mobility Program
  • Pet Insurance
  • Flexible Work Environment
  • Fulltime
Read More
Arrow Right