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Technical Manager (Backup)

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Rackspace

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Location:
India , Gurgaon

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Backup Technical Manager with a strong background in Rubrik technologies to lead a high-performing team delivering FANATICAL support. This role requires a proven leader who can mentor, motivate, and strategically guide a Rubrik-focused support team, while driving process improvements and customer success globally. The manager will act as a bridge between technical delivery and business outcomes, ensuring customer escalations are handled with expertise and professionalism.

Job Responsibility:

  • Build, lead, and mentor a motivated team specialising in Rubrik backup, recovery, and cyber-resiliency solutions
  • Manage customer escalations specific to Rubrik/Backup Technology environments and ensure timely resolution of critical incidents
  • Partner with global stakeholders (CSMs, LE, Account Management) to align Rubrik service delivery with business outcomes
  • Drive process optimisation and workflow improvements in backup support operations
  • Encourage leadership development within the Rubrik/Backup support team
  • Focus on customer experience (CSAT, NPS) as key success measures for Rubrik engagements
  • Represent the Rubrik function with other global technical teams including FLR, Infrastructure Services, OS-Windows, Maintenance, and Productivity
  • Lead strategic programs focused on Rubrik scalability, optimisation, and efficiency
  • Provide strategic direction (12–18 months outlook) on Rubrik/Backup support operations and customer engagement
  • Manage and optimise an enterprise Rubrik support budget

Requirements:

  • 15 years of professional experience
  • 5–7 years of people management experience in a technology-based, service-oriented industry
  • 3+ years of hands-on experience managing Rubrik/Backup support operations, escalations, or large-scale Rubrik deployments
  • Demonstrated ability to consistently deliver FANATICAL support in Rubrik customer engagements
  • Strong working knowledge of Rubrik platform administration, backup/recovery workflows, and cyber-resiliency practices
  • Familiarity with Rubrik integrations (VMware, Cloud, SaaS workloads)
  • Excellent problem-solving and incident management skills in Rubrik environments
  • Strong stakeholder management with the ability to influence and collaborate across functions
  • Excellent organisational, leadership, and decision-making abilities
  • Ability to balance strategic Rubrik/Backup initiatives with day-to-day operational management
  • Strong communication skills with the ability to explain Rubrik technical concepts to both technical and non-technical audiences
  • Bachelor’s degree in Business or Technology-related field OR Graduation (10+2+3) with equivalent professional experience

Nice to have:

  • Rubrik Cyber Resiliency Specialist (RCRS)
  • Rubrik Certified System Administrator (RCSA)
  • ITIL Certification

Additional Information:

Job Posted:
December 11, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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