Technical Manager (Backup) Jobs

Rackspace

Location:
India, Gurgaon

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Backup Technical Manager with a strong background in Rubrik technologies to lead a high-performing team delivering FANATICAL support. This role requires a proven leader who can mentor, motivate, and strategically guide a Rubrik-focused support team, while driving process improvements and customer success globally. The manager will act as a bridge between technical delivery and business outcomes, ensuring customer escalations are handled with expertise and professionalism.

Job Responsibility:

Build, lead, and mentor a motivated team specialising in Rubrik backup, recovery, and cyber-resiliency solutions
Manage customer escalations specific to Rubrik/Backup Technology environments and ensure timely resolution of critical incidents
Partner with global stakeholders (CSMs, LE, Account Management) to align Rubrik service delivery with business outcomes
Drive process optimisation and workflow improvements in backup support operations
Encourage leadership development within the Rubrik/Backup support team
Focus on customer experience (CSAT, NPS) as key success measures for Rubrik engagements
Represent the Rubrik function with other global technical teams including FLR, Infrastructure Services, OS-Windows, Maintenance, and Productivity
Lead strategic programs focused on Rubrik scalability, optimisation, and efficiency
Provide strategic direction (12–18 months outlook) on Rubrik/Backup support operations and customer engagement
Manage and optimise an enterprise Rubrik support budget

Requirements:

15 years of professional experience
5–7 years of people management experience in a technology-based, service-oriented industry
3+ years of hands-on experience managing Rubrik/Backup support operations, escalations, or large-scale Rubrik deployments
Demonstrated ability to consistently deliver FANATICAL support in Rubrik customer engagements
Strong working knowledge of Rubrik platform administration, backup/recovery workflows, and cyber-resiliency practices
Familiarity with Rubrik integrations (VMware, Cloud, SaaS workloads)
Excellent problem-solving and incident management skills in Rubrik environments
Strong stakeholder management with the ability to influence and collaborate across functions
Excellent organisational, leadership, and decision-making abilities
Ability to balance strategic Rubrik/Backup initiatives with day-to-day operational management
Strong communication skills with the ability to explain Rubrik technical concepts to both technical and non-technical audiences
Bachelor’s degree in Business or Technology-related field OR Graduation (10+2+3) with equivalent professional experience

Nice to have:

Rubrik Cyber Resiliency Specialist (RCRS)
Rubrik Certified System Administrator (RCSA)
ITIL Certification

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Technical Manager (Backup)