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Technical Learning Specialist

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Figma

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Location:
United States , San Francisco ▼

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

122000.00 - 215000.00 USD / Year
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Job Description:

Figma is seeking a Technical Learning Specialist to help upskill our Product Support team in handling complex technical customer queries. This newly created role will be critical in developing and delivering training programs that empower our Product Support Specialists to tackle technical issues with confidence and accuracy as Figma continues to grow and ship more advanced, developer-focused, and AI-driven features.

Job Responsibility:

  • Create high-value learning programs to empower Product Support Specialists in handling complex and technical customer queries, especially around developer-focused features like Dev Mode, Figma Make, REST APIs, and future developer-oriented Figma product offerings
  • Leverage AI to move faster in building training programs and developing simulation or practice environments that support real-world application of learning content
  • Partner with internal knowledge management teams to document processes, products, and feature updates, and to build a well-rounded enablement strategy that ensures Specialists are informed and equipped to resolve customer questions
  • Assess training needs and knowledge gaps through close collaboration with Support teams and managers to understand (and replicate) where customers are getting stuck and where Support can help unblock them
  • Analyze training effectiveness through business-focused metrics such as speed, quality, and customer satisfaction

Requirements:

  • 3+ years of experience in a training role, with experience authoring, delivering, and/or facilitating training on technical or SaaS products
  • Knowledge of best practices in instructional design and adult learning theory, as well as experience implementing them using AI or other emerging technologies
  • Experience prioritizing competing requests and navigating ambiguity to achieve strong outcomes
  • Ability to manage constantly evolving projects while providing clarity and vision to key stakeholders
  • Desire to collaborate effectively and identify the most impactful ways to serve your audiences

Nice to have:

  • Experience in building and deploying training for a technical SaaS product
  • Familiarity with Figma products
  • Experience working in fast-paced support environments
  • Exposure to working at a global scale
  • Track record of developing unique assessment strategies to identify knowledge gaps and opportunities
  • Skilled in delivering high-quality training workshops to professional technical professionals
What we offer:
  • equity
  • health, dental & vision benefits
  • retirement with company contribution
  • parental leave & reproductive or family planning support
  • mental health & wellness benefits
  • generous PTO
  • company recharge days
  • a learning & development stipend
  • a work from home stipend
  • cell phone reimbursement
  • sales incentive pay for most sales roles
  • an annual bonus plan for eligible non-sales roles

Additional Information:

Job Posted:
December 08, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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