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We are seeking a collaborative Technical Leader to provide 1st Line technical expertise across software, hardware and telecom systems within Vodafone’s European network environment. The individual will support incident coordination, network troubleshooting, software development and optimisation activities across HFC, IP, DSL, GSM, UMTS and LTE networks. This role is ideal for someone who thrives in fast‑paced operational environments, enjoys solving complex technical issues and is motivated by ensuring seamless network performance for customers.
Job Responsibility:
Provide 1st Line technical expertise across software, hardware and telecom systems within Vodafone’s European network environment
Support incident coordination, network troubleshooting, software development and optimisation activities across HFC, IP, DSL, GSM, UMTS and LTE networks
Responsible for one or more UCC services sold to business customers, like Microsoft Teams Direct Routing, and ensures smooth operation from end to end
Responsible of 1st and 2nd level support of a multi-vendor environment for VF DE UCC services for the German Business Customer market
Independently ensures sustainable solutions as part of the problem management process
Derives suggestions for improving the service quality and the troubleshooting process
Ensures the detailed specification of demands for both OSS engineering and business service and customer monitoring
Analysis and evaluation of events in the context of incident management
Requirements:
Extensive, several years of professional experience (>3 years)
Experience in technical service management or quality management
Fluent knowledge of German and English, both spoken and written
Good knowledge of network/transmission/signaling protocols in the field of telecommunications
Detailed understanding of main network and Telco protocols like TCP/IP, VoIP, SIP, RTP, Diameter, Wireshark traces
Detailed understanding of cloud infrastructure like Linux VM, MS Azure, DNS management, Linux OS maintenance and upgrade
Ideally Cisco certification as CCNA/CCNP (Routing & Switching, Voice/Collaboration)
Solid fundamentals of access and core network technologies
What we offer:
Hybrid way of working: 2 days per week/ 8 per month
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Meal tickets/ Private pension/ Vacation vouchers/ Cultural vouchers within the budget
Special discounts for gyms and retailers
Annual Company Bonus
Ongoing Education
23 days off
Special Paternal Program - 4 months of paid paternity leave