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Technical Lead

encoreglobal.com Logo

Encore Global

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

30000.00 - 35000.00 GBP / Year
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Job Description:

The Technical Specialist is a lead point of contact responsible for the planning, set up and operation of small to large-scale audio-visual systems for live events while ensuring the utmost in client satisfaction. The position often requires the individual to act as a team leader for the onsite departmental teams, planning department resources and contributing towards department improvements. There may also be occasions where the individual may be required to deputise for the Technical Manager/Group Head.

Job Responsibility:

  • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment
  • Troubleshoots technical issues and resolve problems quickly as they arise
  • Complies with all Company security and safety measures
  • Reporting all health and safety issues to the HSE Manager, line manager or Project Manager onsite
  • Ensures equipment is secure from theft and/or damage when in use
  • Provides excellent service and strives to exceed the expectations and needs of internal and external customers
  • Maintains a positive relationship with all clients through effective communication
  • Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction
  • Understands and fosters the hotel/venue/client relationship
  • Creates an atmosphere that fosters the development of technical and leadership skills in other employees
  • Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed
  • Performs advanced work (pre/during/post event) with operations team members
  • Supervises and directs other technicians during an event
  • Assists team with proper preparation, security, storage, transportation, and maintenance of equipment
  • Performs inventory and forecasting of equipment needs
  • Take ownership of local/regional department running allowing Technical Manager/Group Head to focus more on their day-to-day tasks
  • Assist with training and coaching enabling junior members of staff to perform their duties to the best of their ability
  • Take ownership of department related activities and tasks from a local/regional level if different to Technical Manager/Group Head

Requirements:

  • 4+ years of field experience in speciality (Audio) area is required
  • 3-5 years of customer service or hospitality experience is preferred
  • Ability to interact professionally and effectively with a diverse work force, customer base and senior level management
  • Experience with project management of multiple tasks/initiatives
  • Strong customer, client and co-worker interface experience and abilities
What we offer:
  • Private Healthcare
  • Employee supported volunteering
  • Enhanced family leave provisions
  • Perkbox and Employee assistance Programme
  • Company sick pay
  • Employee recognition scheme
  • Generous employee referral scheme
  • Clearly defined Career path (and all the important support along the way)
  • Access to state-of-the-art technology
  • Global presence and opportunities worldwide
  • Long Service Programme
  • Paid Time Off
  • Vacation Days
  • Paid Holidays
  • Floating Holidays
  • Sick/Personal Days
  • Premium Recognition Program (CenterStage)
  • Performance Incentive Plans (GEI Bonus)
  • Employee Referral Program
  • Annual Merit
  • Training & Development
  • Classroom/On the Job Training
  • Encore University
  • Career Pathing
  • Mobility
  • Relocation
  • Global Transfer Opportunities

Additional Information:

Job Posted:
February 14, 2026

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