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Technical Lead

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NTT DATA

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Location:
Malaysia , Petaling Jaya

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Technical Lead at NTT DATA is responsible for managing complex cross-technology infrastructure and providing exceptional service to clients. This role requires extensive experience in Managed Services and ITIL processes, along with strong communication and planning skills. A bachelor's degree in IT/Computing is required, and the position involves mentoring junior team members and engaging with vendors. The ideal candidate will thrive in a diverse and inclusive environment, ensuring high-quality service delivery and continuous improvement.

Job Responsibility:

  • Provide exceptional service to clients by proactively identifying and resolving technical incidents
  • Ensure client infrastructure is configured, tested, and operational
  • Manage high-complexity tickets, perform advanced tasks, and provide diverse solutions
  • Ensure zero missed service level agreement (SLA) conditions
  • Mentor junior team members
  • Work across various technology domains such as Cloud, Security, Networking, and Applications
  • Conduct necessary checks, apply monitoring tools, and respond to alerts
  • Log incidents with the required level of detail
  • Analyse, assign, and escalate support calls
  • Proactively identify opportunities for optimization and automation
  • Create knowledge articles for frequent tasks/issues
  • Train junior team members
  • Engage with third-party vendors
  • Keep systems and portals updated
  • Coach L2 teams on advanced troubleshooting techniques
  • Support the implementation and delivery of projects, disaster recovery functions

Requirements:

  • Extensive Managed Services experience handling complex cross-technology infrastructure
  • Strong understanding of ITIL processes
  • Proven experience working with vendors and/or third parties
  • Ability to communicate and work across different cultures and social groups
  • Effective planning skills, even in changing circumstances
  • Positive outlook and ability to work well under pressure
  • Active listening skills and adaptability to changing client needs
  • Client-focused approach to create positive client experiences throughout their journey
  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)

Additional Information:

Job Posted:
March 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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