Technical Lead Video

The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audio-visual systems in an event environment while ensuring complete customer satisfaction.

• Configure and setup standard Video Control Switching systems (Barco E2/S3)
• Understand and configure video signal distribution systems (Lightware, Blackmagic, Birddog, Decimator Design)
• Rigging and alignment of multiple projection systems utilizing manual adjustment as well as software control
• Ability to configure, build and repair LED screens and their relative control processors (Absen/GLUX/Novastar COEX)
• Understanding of network infrastructure and protocols for signal and control (VLAN management/IPMX/NDI etc)
• Ability to run a team as HOD on installs and derigs, ensuring clear and concise communication and leadership
• Responsible for accurate and timely setup, operation, and breakdown of intermediate audio-visual equipment
• Troubleshoot technical issues and resolve problems quickly as they arise
• Do the Right Thing - Complies with all Company security and safety measures
• Ensures equipment is secure from theft and/or damage when in use
• Adhere to health and safety regulations and wear appropriate PPE
• Report all health and safety issues to the HSE Manager or appropriate Manager onsite
• Deliver World Class Service - Provides excellent service and strive to exceed the expectations and needs of internal and external customers
• Value People - Be a leader, mentor and coach for other Technicians on Encore’s Delivering World Class Service philosophy
• Maintains a positive relationship with all clients through effective communication
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly
• Monitors events and checks in on customers throughout the day
• Understands and fosters the hotel/client relationship
• Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues
• See the Bigger Picture - Anticipates equipment challenges and changes in a timely and professional manner
• Understand department planning software, designing systems and schematics for all upcoming projects (Easyjob/Vectorworks/Lucidchart)
• Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike
• Interacts with other staff and outside vendors for equipment
• Drive Results - Increases revenue by utilising floor up-selling techniques
• Work with clients to finalise invoices
• As needed, work within Encore systems and applications

• Communicator
• Team Player
• Organized
• Enthusiastic
• Versatile
• Self-starter
• Multi-tasker
• Efficient
• Safety Conscious
• Professional

• Private Healthcare after 12 months of service
• Employee supported volunteering
• Enhanced family leave provisions
• Perkbox and Employee assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined Career path (and all the important support along the way)
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme
• Paid Time Off
• Vacation Days
• Paid Holidays
• Floating Holidays
• Sick/Personal Days
• Premium Recognition Program (CenterStage)
• Performance Incentive Plans (GEI Bonus)
• Employee Referral Program
• Annual Merit
• Training & Development
• Classroom/On the Job Training
• Encore University
• Career Pathing
• Mobility
• Relocation
• Global Transfer Opportunities