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Lead and empower a team of cross-functional software engineers responsible for investigating and fixing production defects in the Aptiv Connect Validation product in production environments. This role requires a high degree of autonomy, technical curiosity, and a proactive mindset.
Job Responsibility:
Lead and empower a team of cross-functional software engineers responsible for investigating and fixing production defects in the Aptiv Connect Validation product in production environments
Oversee and coordinate the resolution of production issues, including bug fixes, performance bottlenecks, and system reliability concerns
Build and lead a self-directed team that thrives in ambiguity and takes full ownership of L3 production support, including triaging, root cause analysis, and resolution of complex software issues
Ensure timely and effective triaging, root cause analysis, and resolution of software defects reported from internal and external stakeholders
Collaborate with development, QA, DevOps, and product teams to ensure smooth handoffs and continuous improvement of production support processes
Collaborate closely with the QA team to validate fixes, ensure test coverage is updated, and prevent regressions through improved automation and test strategies
Maintain and improve monitoring, alerting, and incident response systems to proactively identify and address issues
Dive deep into a large, legacy codebase to understand system behavior, identify defects, and implement robust, well-tested fixes
Drive the creation and maintenance of documentation related to production support workflows, known issues, and resolution strategies
Participate in post-incident reviews and contribute to long-term solutions that prevent recurrence
Stay current with industry best practices in software reliability, observability, and support engineering, and apply them to enhance team effectiveness
Foster a culture of ownership, accountability, and continuous learning within the support team
Requirements:
10+ years of experience in software engineering, sustaining engineering, or related roles, with a strong track record of working independently and solving complex issues in legacy systems
Programming languages — any of the below: Java and/or Spring Boot
React, Javascript, Typescript
Python and Golang
Cloud environment provider: Amazon Web Services (AWS)
OS environments: Linux
Database technology: MongoDB
AWS Aurora
MySQL
2+ years of experience managing software engineering teams
Demonstrable experience in technical leadership for development of software products (either web applications, embedded software, or data ETL), including production support responsibility
Strong problem-solving skills and ability to lead root cause analysis and resolution of complex production issues
Demonstrated ability to navigate and understand large, unfamiliar codebases and deliver high-quality fixes with minimal guidance
Strong collaboration skills and experience working closely with QA teams to validate fixes and improve test coverage
Experience with CI/CD pipelines and deployment automation tools
Excellent communication skills for coordinating across teams and documenting support processes
Ability to thrive in a fast-paced, collaborative environment and manage multiple priorities effectively
Nice to have:
Bachelor’s degree in computer science, information technology, or a related field
Experience leading software engineering teams with five or more engineers
Experience with modern software development methodologies such as Agile, Scrum, Kanban, etc.
Familiarity with monitoring and logging tools (e.g., Prometheus, Grafana, ELK stack, Datadog)
Passion for working with cutting-edge technologies such as AI code/test generation tools (e.g. GitHub CoPilot)
Familiarity with AWS, GitHub, GitHub Actions, JIRA, and Confluence
Experience working with Linux operating system
Experience working with applications deployed in the public cloud (AWS, Azure, GCP)
Passion for improving software reliability and user experience through effective support practices
What we offer:
Higher Education Opportunities (UDACITY, UDEMY, COURSERA are available for your continuous growth and development)
Life and accident insurance
Sodexo cards for food and beverages
Well Being Program that includes regular workshops and networking events