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Service Stream Logo Service Stream · IT - Software Development

Technical Lead - FSM

Australia, Melbourne Employment contract · Job Posted March 19, 2026
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Job Description

Step into the Technical Lead – Field Service Management (FSM) role and make your mark at the heart of Service Stream’s enterprise FSM platform. This is a genuine technical lead opportunity—not a people management position—perfect for a savvy, driven professional who thrives on solving complex challenges, shaping standards, and leading technical innovation. If you have a knack for driving change, bringing maturity to platforms, and raising the bar for application excellence, we want you on our team. You’ll collaborate with the Technical Lead – Integration, Functional Lead, operational stakeholders, and technology teams as the go-to technical authority for FSM technical architecture, development, and configuration. Your expertise will set the benchmark for best practice, ensuring solution integrity and quality across both project delivery and BAU environments—while lifting others up and helping them grow technically.

Job Responsibility

  • Own the technical architecture and design of the enterprise FSM platforms, including development, configuration and solution patterns
  • Provide technical leadership across projects and BAU to ensure stability, performance, and high‑quality outcomes
  • Champion code quality, configuration standards, testing discipline and governed release management
  • Act as the primary technical authority for FSM development, scripting, configuration and integration design
  • Work in partnership with the Functional Lead and Technical Lead – Integration to translate requirements into robust, scalable technical solutions
  • Serve as a technical conduit between Business Operations, IT Operations and Projects to ensure solutions are operationally fit‑for‑purpose
  • Influence delivery teams and vendors through deep technical expertise and structured decision‑making
  • Ensure adherence to application and development best practices, security standards and configuration‑over‑customisation principles
  • Lead technical governance across releases, enhancements and BAU change
  • Oversee incident, problem and defect resolution, focusing on root cause analysis and reducing technical debt
  • Review and approve technical designs, code, configurations and architecture artefacts
  • Maintain accurate technical documentation and technical architectural records
  • Mentor and uplift developers and analysts to strengthen team capability
  • Support effective project‑to‑BAU transition through structured technical handover and documentation
  • Roll your sleeves up and build, fix and improve exsisting and new technical outcomes and data flows
  • Transverse both the project delivery world and BAU IT Operations, driving excellence, fixing problems and being a trusted escalation point

Requirements

  • Must be an Australian Citizen
  • 10+ years’ experience in Field Systems, development and platform engineering roles
  • Strong hands‑on technical expertise across ServiceNow FSM
  • Proven experience leading technical delivery across project and BAU environments
  • Experience designing and supporting best practice code
  • Demonstrated ability to influence both technical and non‑technical stakeholders
  • Experience in Defence, Telco, Transport or Utilities domains is highly regarded
  • Experience uplifting technical standards or implementing technical governance
  • Exposure to complex field operations environments or mobile workforce platforms
  • Experience mentoring developers or leading technical capability uplift initiatives
  • Bachelor’s degree in IT, engineering, business, or a related field (or equivalent practical experience)
  • Advanced certifications in ServiceNow, project methodologies or relevant technical domains are advantageous

Nice to have

  • Experience in Defence, Telco, Transport or Utilities domains
  • Advanced certifications in ServiceNow, project methodologies or relevant technical domains

What we offer

  • Flexible working – genuine flexibility options available
  • Growth – national career pathways across multiple business units
  • Discounts – retail partners including Woolworths, Airbnb, JB Hi‑Fi, Bupa and more
  • Paid leave – parental, cultural, community service, study, volunteering and purchased leave
  • Culture – a workplace that values diversity, inclusion and celebrates excellence
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