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Technical Lead, Application Delivery & Strategy

United States, Orlando · Job Posted March 01, 2026
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Job Description

The Technical Lead, Application Delivery & Strategy will be responsible for driving initiatives, providing leadership and oversight of technical deliverables for projects that span internal development teams and 3rd party vendors. This role requires strong experience with managing the delivery of technical implementation with the ability to establish expectations around timelines, level-set on risks, and resolve blockers. The Technical Lead will oversee the day-to-day technical deliverables of the project and communicate status with other teams and senior leaders. This role partners with various technology groups and ensures the Application Delivery and PMO methodologies are appropriately followed. The Technical Lead will also work with senior leaders across Digital Technology to ensure a seamless transition of the 3rd Party solutions from delivery through sustainment.

Job Responsibility

  • Responsible for supporting all stages of the project life cycle from initiation, scoping, project staffing, project implementation, and transition to sustainment
  • Provide indirect leadership to a cross functional team of Architects, Product Owners, Software Developers, and Quality Engineers, both employee and contractor, in the delivery of projects small, medium, or large in conjunction with the Project Management Office
  • Develop and maintain a positive relationship with client groups, project management, and other team members, by employing effective communication skills and building strong working relationships
  • Assist with vendor selection and management including technical oversight of drafting SOW’s, RFP’s, vendor evaluation, budgeting, monitoring progress through to implementation
  • Communicate time estimates on level of work to support projects, and meet schedules and timelines as agreed to
  • Ensure that the program delivery is timely, successful, and meets or exceeds the client group’s expectations
  • Technology Strategy Development: Can create and implement a comprehensive technology roadmap to enhance operational efficiency and customer satisfaction with Architecture and other technology/business partners
  • Software Management: Oversee the deployment, configuration, and maintenance of hospitality software systems such as PMS, POS, CRM, booking platforms, and revenue management systems during and post project implementation
  • Hardware Oversight: Works with Networking partners to ensure that all hardware systems (servers, networks, security systems, IoT devices, etc.) are functioning optimally and are integrated with software solutions
  • Vendor Management: Liaise with third-party technology vendors for software licenses, hardware purchases, service agreements, and issue resolution
  • System Integration: Lead efforts to integrate various systems (e.g., PMS with POS or CRM) to improve data flow, guest experience, and operational efficiencies
  • Team Leadership: Lead and mentor a team of IT professionals, including system administrators, developers, and support staff
  • Guest-Facing Technologies: Implement and manage guest-facing technologies such as mobile check-in, digital keys, smart room controls, Wi-Fi services, and loyalty apps
  • Cybersecurity: Works with Architecture, Information Security, Legal and other partners within the UDX umbrella to ensure robust cybersecurity measures are in place to protect sensitive guest and business data, and compliance with GDPR or other relevant data protection regulations
  • Troubleshooting and Support: Provide high-level troubleshooting and support for system issues, including after-hours on-call support when necessary
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities
  • Performs other duties as assigned

Requirements

  • Bachelor’s degree in information technology, Computer Science, Engineering, or a related field, required
  • 7+ years’ experience in Technology management within the hospitality industry and with multi-region deployment, including construction of new hotel or venue
  • Experience in Oracle Symphony, SAP Commerce, SAP ERPLite (basic), or SAP Customer Checkout
  • Experience in Hotel Information Systems, i.e., CRS (Central Reservation Systems), Property Management Systems, Facilities Management System, Parking
  • Experience with software and hardware management plus deployment of Point-of-Sale Systems for Merchandise/Food & Beverage
  • Prior experience leading software and hardware application delivery teams & 3rd party vendor projects, strategic planning and resource management, and implementation and delivery of large-scale applications
  • Proven successful experience in technical staffing selection and management for a wide range of IT solutions
  • Strong understanding of networking, servers, and hardware technologies
  • Experience with cloud services, SaaS applications, and cybersecurity best practices
  • Ability to lead cross-functional teams and work with multiple stakeholders
  • Excellent problem-solving skills and ability to remain calm under pressure
  • Strong communication skills, both written and verbal

Nice to have

  • Experience with Oracle Opera Cloud, Dormakaba, SHR’s Windsurfer
  • Experience with Oracle Simphony, Poppulo, Theme Park software

What we offer

  • medical, dental, and vision coverage
  • a 401(k) with company match
  • short-term disability
  • life insurance with AD&D
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