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The Technical Consultant is a key part of our professional services team helping customers get up and running on the Zip platform. They will use our Zip methodology and work closely with the Solution Lead to advise the customer, technically integrate the Zip solution for that customer, and transfer knowledge to the customer. Zip projects are typically fast-paced and you will work with multiple customers and be a trusted technical expert in your field.
Job Responsibility:
Integrate Zip into customer’s IT landscape - typically ERP, Ticketing, TPRM, CLM, and other procurement tools
Design and document the integration architecture considering the customer’s requirements
Validate customer requirements against third party API documentation
Work with customer stakeholders to build integrations leveraging Zip’s internal iPaaS solution
Unit test the configuration with the customer
Provide periodic status reports to your manager and/or client
Provide accurate estimations and timelines of work performed
Collaborate with the product team to steer and provide ongoing feedback to continually improve the Zip product
Improve our technical processes to help our customers accelerate the time to value
Requirements:
4+ years experience integrating systems with ERP (Ariba or Oracle), P2P, Ticketing, CLM, and TPRM systems
Experience using iPaaS tools to configure integrations required
Experience with Python/Javascript scripting
Experience working with XML / REST based endpoints and standard authentication protocols
Past ERP implementation, integration, configuration or administration experience
Ability to translate highly technical information for audiences with varying degrees of technical knowledge
Ability to lead data architectural discussions and design customer integration solutions for commercial and mid-market customers
Comfortable working with API documentation
Comfortable testing and troubleshooting integration errors
Able to understand customer requirements and document that information quickly, with little oversight
A continual learner and open to learning new technologies that Zip may integrate with in the future
Strong communication skills
Extreme attention to detail and pride yourself in being incredibly proactive
Experience working with product and engineering teams