Technical Integration Specialist

• Serve as the primary technical point of contact for implementing punchouts
• Coordinate directly with external vendors to obtain necessary credentials, configure integration settings, and validate connectivity
• Rigorously test connections to ensure data integrity and seamless user experience
• Add and configure punchouts directly within the product
• Communicate effectively with non-technical and technical representatives to resolve credentialing or configuration blockers
• Receive and triage integration requests from Customer Success and Sales team members
• Assess technical requirements and prioritize work based on business impact and customer urgency
• Operate as a Tier-2 technical resource to diagnose and resolve complex configuration issues
• Investigate defects and performance bottlenecks related to punchout workflows
• Collaborate with the broader Engineering team to resolve issues or suggest architectural improvements
• Utilize Python to implement and test cXML punchouts configurations
• Create and maintain comprehensive technical documentation for punchout workflows and vendor-specific configurations

• 2+ years of experience in technical support, implementation engineering, or a similar customer-facing technical role within SaaS
• Python proficiency, including reading, debugging, and working within established codebases
• Exceptional written and verbal communication skills
• Understanding of web technologies and API concepts (REST, HTTP protocols)
• Strong analytical skills with the ability to work autonomously to resolve configuration and connectivity issues
• Empathetic & accountable, acting with compassion and communicating effectively with both technical and non-technical colleagues
• Maintains a professional and current LinkedIn profile, updated upon joining

Familiarity with data formats such as cXML or JSON

• Flexible working (remote-first, work anywhere from within Canada)
• Responsible time off
• Extended health benefits (health, vision, and dental package, Employee Assistance Program (EAP), health and wellness spending account)
• Community initiatives (community days, Donate Your Day program, lunch and learns)
• Stock options
• DEI initiatives (diversity, equity, and inclusion roundtable)