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Technical Installation Support Manager

Turf (Architectural and Interior Acoustics)

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Location:
United States , Gilberts

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Category:
Construction

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Contract Type:
Employment contract

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Salary:

91500.00 - 137260.00 USD / Year
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Job Description:

Reporting to the General Manager, the Technical Services Manager ensures the successful field execution and long‑term performance of Turf and AS products by providing expert installation support, technical guidance, and field remediation for both standard and complex applications. Through hands‑on problem solving, collaboration with internal teams and external partners, and delivery of installation best practices and training, the role reduces installation risk, improves field quality outcomes, and supports customer satisfaction while upholding Armstrong’s standards for workmanship, safety, and product integrity.

Job Responsibility:

  • Provide technical consultation and hands‑on field support to internal teams and external customers to ensure proper installation, performance, and long‑term durability of Turf and AS product lines
  • Engage distributors, contractors, architects, and designers to support correct installation techniques, resolve constructability challenges, and influence adherence to best practices
  • Support and lead field remediation efforts on‑site and remotely, documenting activities, tracking outcomes, and reporting field metrics
  • Support non‑standard and custom field applications, including complex ceiling and wall systems, by advising on installation strategy, adapting standard methods, and validating solutions
  • Perform and oversee refinishing, field modifications, and corrective work utilizing advanced detail carpentry and commercial ceiling and wall installation skills
  • Participate in and support field remediation discussions and negotiations by providing technical insight and practical solutions
  • Develop and maintain relationships with key industry partners
  • understand customer challenges and delivers installation training and guidance

Requirements:

  • Associate’s degree or technical certification in construction management, architectural technology, carpentry, building systems, or a related technical field preferred
  • equivalent relevant field experience may be considered in lieu of formal education
  • High School Diploma/GED required
  • Minimum of 5 years of progressive experience in commercial construction, architectural products, ceiling and wall systems, or a related field environment, including hands‑on installation support and field problem resolution
  • Demonstrated experience supporting or leading field installations, remediation, refinishing, or corrective work within commercial interior or architectural systems preferred
  • Experience working directly with contractors, installers, distributors, architects, or designers in a customer‑facing or technical advisory capacity preferred

Nice to have:

  • Associate’s degree or technical certification in construction management, architectural technology, carpentry, building systems, or a related technical field
  • Demonstrated experience supporting or leading field installations, remediation, refinishing, or corrective work within commercial interior or architectural systems
  • Experience working directly with contractors, installers, distributors, architects, or designers in a customer‑facing or technical advisory capacity
What we offer:
  • Medical
  • dental
  • prescription drug
  • life insurance
  • 401k match
  • long-term disability coverage
  • vacation and sick time
  • product discount programs
  • fitness center
  • lunchtime cafe

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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