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Based in our Morristown location, the Technical Inside Sales / Product Specialist plays a key role in supporting customers with expert guidance across product selection, technical application, and project‑specific requirements. This position serves as a primary resource for evaluating specifications, preparing bid proposals, troubleshooting technical issues, and ensuring customers receive accurate, timely, and solutions‑focused support. Must have previous experience in Plumbing & HVAC.
Job Responsibility:
Serve as a technical resource for customers, advising on product usage, suitability, and alternatives for specific projects
Provide guidance on bid proposals, specifications, pricing, and sourcing strategies
Troubleshoot technical issues and offer solutions based on product knowledge and experience
Conduct product testing and calculations to determine proper calibration for unique applications
Collaborate with inside and outside sales teams to source materials and prepare quotes that meet technical specifications
Recommend pricing adjustments and product additions or removals to maintain competitiveness and support business growth
Assist customers in obtaining specialty materials through purchase orders or inter‑branch product transfers
Maintain strong, effective customer relationships by serving as a key point of contact
Provide proactive communication regarding long‑lead purchase orders, order changes, and project updates
Deliver high‑level customer service to enhance the customer experience and support their business growth
Develop strategies to meet and exceed corporate growth goals
Monitor market trends and customer needs to recommend inventory and pricing adjustments
Act as an extension of the customer, anticipating needs and offering solutions that strengthen the partnership
Requirements:
Experience in a technical discipline such as plumbing, heating, or HVAC/R is essential
Bachelor’s degree preferred
experience in sales, marketing, or customer service is a plus
Strong interpersonal, verbal, and written communication skills
Ability to analyze and resolve multifaceted technical issues
Proficiency with Excel, Word, email, internet tools, and web browsers
Superior technical knowledge in one or more relevant product disciplines
Comfortable working in a fast‑paced office environment
Strong customer service orientation with the ability to support and market company products effectively
What we offer:
medical, vision, dental, and life and disability insurance