Technical Information Specialist Job at PN Automation, Inc (Landover, MD)

Job Description

The person in this position is responsible for supervising and performing mail handling in support of our customer, the Food and Drug Administration (FDA). The primary functions include, but are not limited to: Performing all quality controls on documents processed and interfacing with our clients to answer questions on how the work is being processed AND supervising mail receipt and delivery, logging, tracking and sorting mail, QC document manifest, etc. The Technical Information Specialist may also be permitted to make changes to the work process. Although Technical Information Specialists will be assigned to perform these primary functions shown above, they may also be cross-trained to perform secondary duties according to business needs.

Job Responsibility

Supervising and performing mail handling in support of our customer, the Food and Drug Administration (FDA)
Performing all quality controls on documents processed
Interfacing with our clients to answer questions on how the work is being processed
Supervising mail receipt and delivery, logging, tracking and sorting mail, QC document manifest, etc.
Process paper and electronic documents in accordance with current SOPs
Perform data entry functions, as needed
Perform quality control checks on processed documents according to project requirements with 99% accuracy
Use office automation tools daily such as Microsoft Office and other common desktop applications
Use client specific databases with great proficiency
Make necessary changes to the work process, when requested
Able to become a resident subject matter expert
Provides quality control by reviewing completed work projects to ensure data accuracy, completeness and timeliness
Provide assistance to FDA Division personnel

Requirements

High School Diploma
Two(2) years direct experience processing documents
At least one (1) year of office, records, or computer experience
Ability to type 40 words per minute with no more than two (2) errors
Technical background with knowledge of folder structure systems for electronic documents
Proficient with office automation tools such as Microsoft Office and other common desktop applications
Must have a combination of excellent analytical skills and attention to detail
Possess excellent verbal and written communication skills
Must be able to lift and move standard boxes (up to 50 lbs)
Must be able to work in a fast-paced paper and electronic production environment
Must have experience with reading and classifying scientific regulatory documents
Must possess excellent customer service skills
Have experience in working areas such as document tracking databases, scanning and micro graphics
Requires ability to bend and stretch to reach files, and push a fully loaded mail cart
Possess or be able to obtain/maintain a Government Public Trust Security Clearance
Excellent data entry skills and attention to detail is MANDATORY

Nice to have

Bachelor’s degree in Science or Information Management
At least three (3) years experience in an office environment with a records management background

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Technical Information Specialist

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