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Technical Implementation Specialist

United States, Colorado 58477.00 - 97461.00 USD / Year · Job Posted February 14, 2026
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Job Description

We are seeking a highly motivated and detail-oriented Technical Implementation Specialist to join our team. You will be the technical co-architect of our digital customer journey. This is a unique role designed for a 'technical humanitarian'—someone who is as comfortable automating processes to scale, writing code within HubSpot’s custom environment, and able to jump onto a 1:1 Zoom call to patiently guide a teacher through a difficult setup. Working hand-in-hand with the Customer Success and Sales Teams, you will design and execute the implementation and adoption plans that ensure our high-volume customer base thrives from day one through every renewal cycle.

Job Responsibility

  • Partner with customer success to co-design and build the end-to-end digital journey—from the moment a sale closes through every renewal cycle.
  • Receive new customer handoffs and manage 'one-to-many' implementation motions, such as group setup webinars and automated email drip campaigns in partnership with the growth marketing team and education teams
  • Partner with teams to Co-Architect in-app guides and self-service configuration tools that empower customers to manage their own setup and account maintenance throughout their lifecycle.
  • Standardize implementation playbooks, measuring success by reducing the average time-to-value (TTV) for new customers and increasing adoption rates of key features across the existing scaled customer base.
  • Manage a high volume of simultaneous implementation projects, tracking progress within our CRM to ensure no customer—new or returning—is left behind.
  • During the busy season, assist with account order processing to ensure new and renewing subscriptions are activated accurately and instantly.
  • Anticipate bottlenecks in the high-volume queue and work with teams to build automated fixes that keep the implementation and renewal pipeline moving.
  • Manage project timelines for multiple concurrent implementations, ensuring all milestones are met within the agreed-upon Scope of Work (SOW).
  • Gather and analyze data from across the scale segment to continuously improve the digital journey and enhance the user experience.
  • Identify common friction points in the customer lifecycle and create 'Scale Playbooks,' user guides, and FAQs that drive self-sufficiency and retention.
  • Maintain accurate customer records in HubSpot, ensuring that the technical health of an account is clearly documented for the Success team.
  • Integrate and explore opportunities and use cases for AI within workflows, automations, and customer outreach
  • Routinely sync with cross-functional teams to ensure our automated onboarding and engagement motions reflect the latest feature enhancements.
  • Work with Customer Support to identify common technical hurdles and solve them through better implementation documentation and automated guides.
  • Partner with the teams to execute seasonal engagement missions designed to increase adoption and prepare accounts for a seamless renewal.
  • Take direction from the Director, Sales to execute on large-scale campaigns and missions as necessary.
  • Work cross functionally as needed to iterate on integrations of tools within our tech stack.

Requirements

  • 3+ Years of experience in implementation, technical support, customer onboarding (or a combination of those), or equivalent experience. Preferably in the EdTech or SaaS space
  • Strong JavaScript (Node.js) skills for HubSpot custom-coded actions
  • Experience integrating REST APIs (authentication, error handling, data transformation)
  • Hands-on with HubSpot Operations Hub: custom code actions, programmable workflows, and data sync
  • Deep understanding of HubSpot’s data model, API limits, and workflow architecture
  • SQL for reporting, data validation, and troubleshooting
  • Git for version control and collaborative development
  • Exceptional interpersonal skills with a proven ability to be patient, empathetic, and effective in 1:1 customer-facing situations.
  • Experience with data analysis and critical thinking, with the ability to use technical insights to identify adoption and expansion opportunities.
  • Strong ability to multitask under minimal supervision, especially during high-volume seasonal peaks (Back to School).
  • Ability to troubleshoot and resolve technical software issues via telephone, email, chats, webinars, etc.
  • Demonstrated effectiveness in verbal and written technical communication.
  • Strong organizational, project management, and time management skills.

Nice to have

  • Bachelor’s degree, preferably in Music or Music Education.
  • Prior experience in the music SaaS industry or as a musician and/or music educator.
  • Experience using or supporting MakeMusic Cloud (formerly known as SmartMusic).
  • Experience with CRM platforms like HubSpot.
  • Experience in education.
  • Experience with music technology.
  • Passion for music.

What we offer

  • Medical, dental, and vision insurance
  • Health savings and flexible spending accounts
  • Paid parental leave
  • Employee assistance program
  • Accident & Critical Illness insurance
  • Hospital Indemnity insurance
  • Short Term Disability
  • Long Term Disability
  • Basic Life Insurance and AD&D
  • Employee-paid Supplemental Life Insurance for Employee, Spouse, and/or Child
  • 401(K) including a company match
  • 12 paid holidays annually
  • Discretionary Flexible Time Off
  • Free access to our products
  • Corporate discounts
  • Professional development resources
  • Access to the Performance and Recovery Center (PARC), our on-site fitness facility
  • Employee only access to on-site locker rooms and showers
  • Employee only access to secure, indoor bike storage and access to e-bikes exclusively to Peaksware employees
  • Access to our onsite Music and Podcast Studio.
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