Job Description:
The Technical Implementation Specialist – QA Analyst is a critical member of Chime’s OMX Systems Engagements Team - a lean, highly technical group responsible for ensuring that the systems powering Chime’s Support experience are reliable, well-tested, and continuously monitored. This role centers on quality assurance, system observability, and issue triage. You will be the first line of defense for validating new system releases, running regression tests, chasing down bugs, and ensuring our support platforms (IVR, ACD, chat, and automation) perform reliably and consistently. While you won’t write production-grade code, you’ll work hands-on with system configuration, test workflows, logs, API responses, routing logic, and real-time alerts to catch and address issues before they affect agents or members. You’ll also be responsible for monitoring platform health, performing scheduled checks, building observability dashboards, and maintaining internal documentation. You’ll collaborate closely with cross-functional teams across Engineering, Product, and Operations to reproduce issues, drive fixes, and ensure confidence in every deployment. If something breaks or behaves unexpectedly in the support stack, you’ll be the one validating it, investigating it, and helping drive resolution. This role is ideal for someone who loves digging into system behavior, building trust in technology through repeatable QA practices, and keeping a finger on the pulse of technical operations.
