CrawlJobs Logo

Technical Implementation Manager

360learning.com Logo

360Learning

Location Icon

Location:
Canada

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Our Implementation team plays a key role in onboarding seamlessly new customers: they are working across department (Sales, Product and Customer Success) to understand and document client use cases, requirements and then translate them into setup and configuration of the 360Learning platform.

Job Responsibility:

  • Manage all phases of the implementation lifecycle, from sales turnover and kick off to go-live
  • Define the 360Learning platform architecture for our clients based on learner personas and organizational structure
  • Drive project management, facilitate integrations, API’s, 3rd party apps, and guide our customers through onboarding in order to ensure the successful deployment of their new learning platform
  • Within 1 month: Become a Trello expert through our onboarding process, Understand our product offering through training, Master our platform and be able to support clients on basic requests
  • Within 3 months: Be able to pitch the value of the 360Learning platform, Own a portfolio of 20 existing clients, Start to onboard your own new clients, Successfully implement integrations (SSO, third-party tools) & troubleshooting
  • Within 6-12 months: Develop repeatable and scalable processes to improve project quality and delivery, Onboard another Implementation Manager/Solution Architect, Contribute to our knowledge base to share best practices and lessons learned, Work with our partner ecosystem to strengthen the services proposed to our clients

Requirements:

  • Minimum 5 years professional consulting experience, preferably in a customer facing role (Technical Account Manager, Implementation Consultant or Pre-sales Consultant)
  • Previous deployment experience of SaaS products, ideally HR related
  • Understanding and experience working with APIs, SSO configuration & troubleshooting
  • Solution-oriented and client-first mindset in everything you do
  • Ability to adapt to your audience. Flexibility in tackling a conversation with highly technical stakeholders, and the ability to reduce complexity to more common terms for less technical stakeholders
  • Organized, able to manage priorities across multiple customer implementations
  • Bachelor's degree or equivalent

Nice to have:

  • Bonus skills include: Basic programming scripting skills & Data fluency and management capabilities
  • Strong presentation skills especially to executive sponsors
What we offer:
  • Compensation: Pay structure includes base salary, variable incentive pay, and company equity
  • Benefits/Perks: Comprehensive medical, vision, and dental insurance
  • RRSP matching starting from day 1
  • Generous parental leave
  • Professional development opportunities through our own platform
  • Balance: We offer unlimited days of annual PTO
  • 5 days for sick leave
  • holidays following the Ontario calendar
  • We are a remote-first organization and promote flexible work hours
  • Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact
  • Corporate Social Responsibility: Review our CSR Charter

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
360Learning - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Technical Implementation Manager

Technical Security Implementation Manager

The Technical Security Implementation Manager is responsible for the onboarding ...
Location
Location
United Kingdom , Oxfordshire
Salary
Salary:
Not provided
e2e-assure.com Logo
e2e-assure
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Understanding of cyber security and SIEM
  • Practical experience of at least 3 of the following products: Microsoft Sentinel, Sentinel data connectors, Azure Infrastructure, Azure Log Analytics, Entra ID, Microsoft Defender for Cloud, Microsoft Defender 365, Microsoft Office 365, AWS IAM, AWS SQS
  • Planning and organisational skills to deliver multiple concurrent time sensitive projects and meet deadlines
  • Ability to work under pressure whilst maintaining excellent internal and external communication
  • Experience to analyse customer requirements/statements of work and produce Project Initiation and technical architecture/design documentation
  • You must be willing to work with customers both face to face and remotely and have the confidence and skills to be a positive ambassador for e2e-assure
Job Responsibility
Job Responsibility
  • Onboarding Design/Architecture: Interpreting solution requirements to create and document an onboarding design in the form of customer facing high-level design documents, covering the high-level infrastructure architecture, proposed log source onboarding methods, and proposed security use cases. Production of capacity models reflecting into the design
  • Technical Implementation Management/Systems Integrator: Producing project initiation documents and socialising the design. Producing organisational level and detailed project plans and managing projects through to resolution and delivering into service with the SOC and support teams. Holding regular customer and internal project management calls with actions and issues. Documentation of operational procedures and obtaining customer contact/ escalation details for in-life service utilisation. Conducting acceptance into service meetings
  • Team Management: Managing the team’s ticket queue, task allocation for tickets and tasks required to onboard new customers and maintain/upgrade existing customers. Allocating tasks to team members and tracking their progress through to resolution
  • Service Validation: Testing and checking the work performed by the onboarding team, providing test reports for customers
  • Ongoing audit activities across all customer environments
  • Service Improvement: Researching and recommending new and useful operational improvements, to enable faster turnaround of new customers and existing customer upgrades
  • Working Relationships: Building and sustaining good working relationships with internal teams and customers
  • Fulltime
Read More
Arrow Right

Manager, Technical Account Management

In this role you will lead a team of Technical Architects who serve as the bridg...
Location
Location
United States , New York
Salary
Salary:
230000.00 - 260000.00 USD / Year
hightouch.com Logo
Hightouch
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-5 years of people management experience, preferably leading technical customer-facing teams
  • Proven track record of building and scaling high-performing teams in fast-growing environments
  • Experience developing talent and creating career growth paths for technical professionals
  • Strong coaching and mentorship abilities with a focus on both technical and soft skill development
  • 8-10 years of experience in client-facing and/or technology-focused roles combining business acumen with technical expertise
  • Deep understanding of enterprise software implementations, APIs, databases, and data integration systems
  • Experience with customer success methodologies, metrics, and best practices
  • Proven ability to manage complex technical projects with multiple stakeholders
  • Exceptional communication and presentation skills with ability to influence at all organizational levels
  • Strong analytical and problem-solving abilities with a data-driven approach to decision making
Job Responsibility
Job Responsibility
  • Build, hire, and develop a high-performing team of Technical Architects focused on our largest Enterprise customers
  • Provide mentorship, coaching, and career development opportunities for team members
  • Establish team goals, performance metrics, and accountability structures that drive customer success outcomes
  • Foster a culture of continuous learning and technical excellence within the team
  • Drive retention and expansion strategies for our largest Enterprise customers in partnership with Sales leadership
  • Develop and implement scalable processes for customer onboarding, success planning, and expansion
  • Analyze customer health metrics and develop proactive intervention strategies
  • Ensure consistent delivery of technical expertise and guidance across all customer engagements
  • Maintain deep technical knowledge of Hightouch's platform and stay current with product developments
  • Establish technical best practices and standards for customer implementations
What we offer
What we offer
  • Meaningful equity compensation in the form of ISO options
  • Offer early exercise and a 10 year post-termination exercise window
  • Fulltime
Read More
Arrow Right

Technical Program Manager, Integration Management

Our Technical Operations team is looking for a Technical Program Manager to supp...
Location
Location
United States
Salary
Salary:
110000.00 - 125000.00 USD / Year
energyhub.com Logo
EnergyHub
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience leading large cross-team initiatives
  • A strong understanding of the software development lifecycle (SDLC) and related technologies
  • Experience working in a consulting environment, or otherwise experience coordinating with third-party business and technical teams
  • The ability to understand and discuss technical concepts with engineering teams
  • Proven experience building new processes and rolling them out to teams and departments
  • Comfortable working with stakeholders of all levels
  • Ability to translate technical concepts for business stakeholders
Job Responsibility
Job Responsibility
  • Interface with our DER device partners as they integrate against our APIs
  • Work with device partner stakeholders to communicate implementation requirements, related technical documentation, identify risks, manage and monitor project schedules
  • Create, manage, and deliver implementation content for partners
  • Own the triage process for partner issues and bugs
  • Coordinate with the product, partner, customer success, and engineering teams to represent and help shepherd new partner-related product capabilities
  • Monitor the progress of partners to ensure they move through our process
  • Facilitate a system for how technical specs are maintained and delivered to partners
What we offer
What we offer
  • 100% paid medical for employees
  • 401(k) with employer match
  • Casual environment
  • Flexibility to set your own schedule
  • Fully stocked fridge and pantry
  • Free Citi Bike membership
  • Secure bike rack
  • Gym subsidy
  • Paid parental leave
  • Education assistance program
  • Fulltime
Read More
Arrow Right

Oracle Cloud HCM Technical Manager

Oracle Cloud HCM Technical Manager is expected to be knowledgeable in end-to-end...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
infovity.com Logo
Infovity
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 12+ years of Implementation / Support experience in implementing Oracle HCM Applications
  • At least 4 full lifecycle Oracle Cloud HCM implementations, working as a Technical Architect/Manager
  • Should have a proven track record of leadership and team management, demonstrating the ability to provide strategic planning and oversight
  • Design and create architecture specifications for Oracle Cloud HCM solutions with specific experience around data extracts, data migration, integration with other systems and reporting capabilities
  • Extensive Experience on Fast Formulas, BI Publisher, OTBI reports, HCM Extracts and HDL
  • Good knowledge of SOAP and REST Web services
  • Data extraction from legacy system for data migration. Analysis of legacy system and scripts development for data extraction in Fusion supported HDL formats
  • Interface design development from HCM cloud to third party system
  • Should have a solid understanding of delivery methodology and must have led teams in the implementation of technical solutions
  • Should be well-versed in the latest technical trends and must be able to provide insights on market/technical conditions and future direction
Job Responsibility
Job Responsibility
  • Take lead role in planning, scoping and creation of technical solutions in implementation projects
  • Understand technical requirements and collaborate with cross-functional teams to design, develop and test the proposed solution
  • Provide technical guidance and mentorship to multiple teams involved in building innovative technical components
  • Liaise with Onsite teams and clients to resolve technical dependencies, issues, and risks
  • Co-ordinate with the Onsite functional and technical team as needed for all project deliverables throughout the different phases of the implementation
  • Fulltime
Read More
Arrow Right

Technical Account Manager

Excited to be partnering with a forward-thinking business who are looking to app...
Location
Location
United Kingdom , Greater Manchester
Salary
Salary:
40000.00 - 50000.00 GBP / Year
zestfoodjobs.co.uk Logo
Zest Food Jobs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in a Technical Account Manager or similar technical customer-facing role
  • Exceptional attention to detail and a proactive approach to problem-solving
  • Strong relationship management and communication skills - both written and verbal
  • Ability to influence and collaborate effectively with internal teams, suppliers, and customers
  • Solid understanding of quality management, supplier auditing, and technical standards
  • Highly organised with the ability to manage multiple priorities and projects simultaneously
Job Responsibility
Job Responsibility
  • Drive and maintain all technical standards across the business
  • Develop and enhance internal systems and processes to support technical and quality functions
  • Build and maintain strategic partnerships with key customers and suppliers
  • Act as the main point of contact for all technical queries and product-related issues
  • Identify and resolve quality issues, implementing corrective actions where required
  • Support the day-to-day running of the technical function
  • Conduct supplier audits and visits to ensure they meet customer and company requirements
  • Manage supplier approval processes and ensure ongoing compliance
  • Collaborate closely with cross-functional teams to deliver outstanding customer satisfaction
Read More
Arrow Right

Customer Implementation Manager - Enterprise

As a Professional Services Manager II at Axon Enterprise, you will be a key play...
Location
Location
United States , Boston
Salary
Salary:
75525.00 - 120840.00 USD / Year
axon.com Logo
Axon
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BS/BA or equivalent knowledge and experience
  • Extensive experience in project management, including coordination and resource tracking
  • Experience implementing and/or leading an Axon body-worn camera program
  • Understanding of software and hardware implementation, particularly in SaaS environments
  • Proficiency in Smartsheets or similar project management tools
  • In-depth knowledge of Axon products and digital evidence management systems is preferred
  • Experience working with corporate, retail, and security-based organizations
  • Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders
  • Ability to work independently and take ownership of projects while effectively collaborating across various teams
  • Willingness to travel throughout North America, with potential for international travel
Job Responsibility
Job Responsibility
  • Pre-Sale Support: Engage with corporate leaders, technology decision-makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments
  • Post-Sale Implementation: Plan, coordinate, and execute program implementations for Axon’s product suite, ensuring seamless integration and optimal use of our hardware and software solutions
  • Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively
  • Customer Interaction: Work closely with key stakeholders, including C-Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products
  • Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones
  • Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders
  • Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes
  • Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status
What we offer
What we offer
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • Fulltime
Read More
Arrow Right

Software Implementation Project Manager

We are seeking a motivated and organized professional to manage the delivery of ...
Location
Location
Ireland , Maidenhead
Salary
Salary:
60000.00 EUR / Year
solasit.ie Logo
Solas IT Recruitment
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience managing software implementation projects independently
  • Proficiency in Microsoft Office tools and basic SQL knowledge
  • Strong communication, problem-solving, and organizational skills
  • Ability to manage multiple tasks and adapt to changing priorities
  • Comfortable working with clients and cross-functional teams
  • Willingness to travel from time to time
Job Responsibility
Job Responsibility
  • Lead software implementation projects using structured project management practices
  • Estimate project scope and timelines for small to medium engagements
  • Build strong relationships with clients and provide excellent customer service
  • Configure and test software modules to meet client requirements
  • Troubleshoot and resolve technical or functional issues during implementations
  • Collaborate with client and third-party IT teams on data integrations (e.g., API, file transfers)
  • Gain a solid understanding of the software’s architecture and infrastructure
  • Share project updates and risks with internal stakeholders
  • Mentor new team members and provide basic client training
What we offer
What we offer
  • Pension
  • Health insurance
  • Employees will be receiving a quarterly stipend to spend
  • Employee Assistance programme – wellbeing
  • 25 days holidays
  • Group Life assurance scheme
  • Long Term Disability Scheme
  • Fulltime
Read More
Arrow Right

Technical Account Manager

Our Technical Account Managers play a crucial client-facing role to drive adopti...
Location
Location
Spain
Salary
Salary:
Not provided
maisa.ai Logo
Maisa
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong demonstrable experience managing enterprise technology implementations
  • Proven experience leading customer onboarding, training programs, and change management initiatives at scale
  • Strong program management capabilities, including coordinating parallel workstreams, dependencies, and stakeholder management from technical teams to C-suite
  • Solid technical knowledge across modern cloud infrastructure and software technologies (AWS, Azure, Kubernetes, CI/CD, REST APIs) from either commercial experience or a Bachelor's degree in Computer Science, Information Systems, or related field
  • Demonstrable experience leading discovery processes and process mapping using various frameworks and methodologies
  • Excellent communication and documentation skills with the ability to present complex technical ideas and AI automation solutions to both technical and non-technical stakeholders
  • Business proficiency in Spanish and English
  • Ability to travel up to 25% of the time
Job Responsibility
Job Responsibility
  • Lead enterprise-wide platform rollouts across multiple customer departments, managing parallel implementation streams, comprehensive project plans, milestones, and resource requirements
  • Coordinate customer onboarding activities, including technical setup, process discovery and mapping, user training, and knowledge transfer
  • Establish and track KPIs and success metrics for each deployment phase, providing regular status updates to internal and customer executive stakeholders
  • Identify and mitigate implementation risks through proactive program management
  • Develop scalable training programs and materials to drive customer self-sufficiency and adoption through change management best practices
  • Build and maintain a use case repository to track implementation progress, measure success, and identify expansion opportunities
  • Serve as the primary point of contact for technical and operational issues during implementation
  • Facilitate cross-functional collaboration between customer teams and Maisa AI resources, driving stakeholder engagement
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy