Technical Implementation Consultant Job at BlackLine (Bucharest)

Job Description

The primary purpose of the Technical Implementations Consultant is to assist our clients' technical teams during the implementation of BlackLine products. The Technical Implementation Consultant will act as the primary liaison with client technical teams to ensure the client's technical environment can sustain and support BlackLine products. The Technical Implementations Consultant will collaborate and provide support to other internal BlackLine professionals during all phases of implementation projects.

Job Responsibility

Support BlackLine implementation projects and act as a technical resource for clients and Professional Services team
Work with clients and management to define and document business requirements in order to set up web services connections, APIs and/or comparable solutions
Configure BlackLine web services and APIs in order to establish data connectivity for clients' existing ERP systems.
Participate in multiple concurrent implementation projects with little supervision
Maintains thorough documentation throughout the implementation to include billable hours, Salesforce notes & documentation, expense management, et cetera
Manage and sets proper expectations with stakeholders (internal & client) throughout the implementation lifecycle
Train and advise clients to properly use BlackLine products to best fit their individual needs based on best practices
Obtain buy-in from clients on features and functionality of BlackLine products
Offer recommendations to clients for improving performance gaps and system options to achieve best functionality
Assess and troubleshoot & test BlackLine products during the implementation cycle
Perform other tasks and responsibilities as assigned

Requirements

Bachelor's degree and 5+ years of relevant work experience
Demonstrated strong technical problem-solving & critical thinking skills
Experience in a client-facing role
Previous implementation experience
Ability to maintain multiple shifting priorities simultaneously
Exemplary communication skills, both verbal and written
must be able to communicate effectively with all levels of contacts in the organization (support staff to VP's and Controllers)
Experience in a SaaS technology environment

Nice to have

Knowledge of web services including SOAP, WSDL and UDDI, JSON messaging
Knowledge of API installation and troubleshooting
Knowledge of middleware systems and configuration for ERP systems such as SAP, Oracle, et cetera
Knowledge of accounting terminology
Knowledge of SQL

What we offer

A technology-based company with a sense of adventure and a vision for the future
A culture that is kind, open, and accepting
A culture where BlackLiner's continued growth and learning is empowered
BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity

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Technical Implementation Consultant

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