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Technical Helpdesk Specialist

https://www.citi.com/ Logo

Citi

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Location:
Poland , Olsztyn

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Technical Helpdesk Specialist is responsible for all EMEA Commercial Cards, hence they are representing not specific portfolio’s but all clients in EMEA. Apart from Commercial Card products, the agents are responsible for Spring by Citi. The position also supports the Follow The Sun model of client service, thus a cooperation with other regions stakeholders is required.

Job Responsibility:

  • Effectively analyse and solve the online technical system issues reported by the client via email or calls including resetting passwords or fixing log in issues
  • Efficiently utilise both internal and client facing systems
  • Provide practical solutions to the clients and internal stakeholders
  • Escalate the issue to the Level 2 support if needed
  • Deliver customer satisfaction and good quality service
  • Support clients with reporting tools
  • Work in partnership with vendors, technology, and client operations teams to prototype innovative solutions
  • Propose and implement solutions that will increase operating efficiency and lead to an improved client experience

Requirements:

  • 2-5 years of experience in a related role
  • Fluent English – both written and verbal
  • Team-player with strong customer orientation
  • Investigative mindset combined with thinking outside the box
  • Proficient understanding of emerging technologies
  • Effective analytic and presentation skills
  • Bachelor’s/University degree or equivalent experience
  • Readiness to work during public holidays and weekends on a rotational basis
What we offer:
  • Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
  • Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
  • Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
  • Employee Assistance Program financed by Employer
  • Paid Parental Leave Program (maternity and paternity leave
  • statutory and 2 weeks additional paid paternity leave)
  • Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
  • Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
  • Additional day off for volunteering
  • Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform
  • Opportunity to receive an annual discretionary incentive award
  • Special offers and discounts for employees

Additional Information:

Job Posted:
January 31, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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